AECOM

Senior Vice President, Global Client Development Leader

AECOM

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $250,000 - $325,000 per year

Job Level

Senior

About the role

  • The primary responsibilities of this role include advancing growth, client centricity, client relationships, as well as growth-related strategic initiatives. The successful candidate will align these responsibilities to enable AECOM’s strategic objectives and growth targets.
  • This requires a client mind set, experience working on the front line with clients, and keen observational skills to identify cultural gaps and implement targeted interventions that foster a client-first mindset across all organizational levels.
  • Further, a deep understanding of the business and global market, coupled with expert knowledge in the areas of client centricity and successive building blocks needed for ongoing CAM Program maturation are critical.
  • The global Client Development Team reports directly to the Global Client Development Leader, providing centralized client-focussed services for the business, promoting a strong global CAM community, along with tools and insights that enable our CAMs to drive growth.
  • The successful candidate will lead this team to continue to evolve these services to mature our CAM program, drive excellence across the firm in client service, and to achieve growth.
  • Promoting a culture where employees at all levels prioritize customer needs and actively seek opportunities to improve the customer experience.
  • Drive standardization of best practices and methodologies for client account management across all regions and business lines, adapting to local nuances and cultural considerations.
  • Lead a diverse team of Strategy and Growth leadership and CAMs, fostering a culture of client centricity, collaboration, and performance excellence.
  • Lead and mentor the Client Development Team to deliver essential client-related business services and adapt them as needs change to support growth.
  • Identify, develop, and pursue opportunities for new business and growth within existing global client portfolios, leading high-value pursuits and strategic negotiations.
  • Collaborate with other functional areas (e.g., marketing, capture management, commercial, operations, risk, legal, enterprise capabilities, human resources) to ensure delivery of services tailored to client needs.
  • Establish, monitor and analyze performance of the CAM Program, driving continuous improvement and accountability.
  • Analyze global market trends, competitor activities, and client feedback to inform strategic adjustments and innovation within the CAM Program.
  • Champion a culture of strong client relationship management throughout the organization, promoting empathy, active listening, and a proactive approach to client satisfaction.
  • Cultivate and expand key relationships with senior executives at global client organizations, establishing yourself as a trusted advisor.
  • This position offers a unique opportunity to shape the future of our client relationships on a global scale and significantly contribute to the firm's growth and success.

Requirements

  • BA/BS + Extensive experience (e.g., 15+ years) in management consulting or professional services, with a significant portion in a senior client facing account management role focused on global accounts preferred.
  • Experience fostering a client-centric mindset and leading initiatives to enhance customer satisfaction.
  • Proven ability to develop and execute successful global account strategies and drive revenue growth in an international context.
  • Strong leadership capabilities, with experience managing and motivating diverse teams in a complex, matrixed organization.
  • Deep understanding of global business dynamics, cultural differences, and international business practices.
  • Exceptional communication, presentation, and negotiation skills, with the ability to influence and build consensus with senior stakeholders.
  • Strong business acumen, including analytical and strategic thinking skills, and a data-driven approach to decision-making.
  • Proficiency in CRM software (e.g., Salesforce) and analytics tools.
  • Willingness and ability to travel internationally as needed.