Vice President

• The primary responsibilities of this role include advancing growth, client centricity, client relationships, as well as growth-related strategic initiatives. The successful candidate will align these responsibilities to enable AECOM’s strategic objectives and growth targets.
• This requires a client mind set, experience working on the front line with clients, and keen observational skills to identify cultural gaps and implement targeted interventions that foster a client-first mindset across all organizational levels.
• Further, a deep understanding of the business and global market, coupled with expert knowledge in the areas of client centricity and successive building blocks needed for ongoing CAM Program maturation are critical.
• The global Client Development Team reports directly to the Global Client Development Leader, providing centralized client-focussed services for the business, promoting a strong global CAM community, along with tools and insights that enable our CAMs to drive growth.
• The successful candidate will lead this team to continue to evolve these services to mature our CAM program, drive excellence across the firm in client service, and to achieve growth.
• Promoting a culture where employees at all levels prioritize customer needs and actively seek opportunities to improve the customer experience.
• Drive standardization of best practices and methodologies for client account management across all regions and business lines, adapting to local nuances and cultural considerations.
• Lead a diverse team of Strategy and Growth leadership and CAMs, fostering a culture of client centricity, collaboration, and performance excellence.
• Lead and mentor the Client Development Team to deliver essential client-related business services and adapt them as needs change to support growth.
• Identify, develop, and pursue opportunities for new business and growth within existing global client portfolios, leading high-value pursuits and strategic negotiations.
• Collaborate with other functional areas (e.g., marketing, capture management, commercial, operations, risk, legal, enterprise capabilities, human resources) to ensure delivery of services tailored to client needs.
• Establish, monitor and analyze performance of the CAM Program, driving continuous improvement and accountability.
• Analyze global market trends, competitor activities, and client feedback to inform strategic adjustments and innovation within the CAM Program.
• Champion a culture of strong client relationship management throughout the organization, promoting empathy, active listening, and a proactive approach to client satisfaction.
• Cultivate and expand key relationships with senior executives at global client organizations, establishing yourself as a trusted advisor.
• This position offers a unique opportunity to shape the future of our client relationships on a global scale and significantly contribute to the firm's growth and success.

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