Emerson

Support Engineer

• Resolves technical issues for customers across all tiers​
• With advanced Product, Platform and System technical knowledge a Staff TSE accompanies our customers through the entire Customer Journey (CEP), resolves technical issues to ensure customer success.
• First point of collaboration for Product, Platform and System technical knowledge.
• Coaches and educated less tenured TSEs in technical aspects and process actions.
• Recognizes sales opportunities in technical support interactions and communicates to the appropriate sales channel
• Builds customer proficiency for all account tiers through standard services​
• Educates customers through formal training and technical support engagements​.
• Scope and provide paid technical consulting when the predominant need is product/platform expertise.
• Captures and documents knowledge to enable self-service resolution​
• Consistently applies KCS (Knowledge Centered Service) methodology in all cases and collaboration, enabling customers to self-serve by creating and editing Knowledge Base, How-To, and other content forms.
• Identifies content gaps through customer interactions while delivering support services and provides feedback to the content team.
• Advocates for the customer experience within the company​
• Provides feedback on improvements to the customer experience to relevant teams​.
• Reports design, reliability, or maintenance issues or bugs to R&D.
• Reports customer product feedback to Product Planning.

Technical Support Engineer 2, Japanese-Speaking

• Foster a positive environment for work and professional growth.
• Work as a team player within the GSC to address customer questions and technical issues.
• Maintain or improve customer satisfaction through group and individual effort.
• Perform base customer support activities as needed, including phone support & remote diagnostics, managing and prioritizing call records and workload.
• Provide technical support for Ovation software & hardware products including peripherals and 3rd party package offerings.
• Coordinate technical support processes and call escalation from EECR to NA, and between various support organizations.
• Continually and proactively increase one’s technical capabilities, eventually establishing one or more area(s) of expertise.
• Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
• Maintain accurate documentation of all support, utilizing the SMS database and other tools.
• Maintain Ovation product equipment, support labs, and group capital equipment.
• Participate in rotational assignments to PWS Headquarters and to customer sites to build skills and support our installed base of customers.
• Help to enhance the value of the Global Service Center by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).

DCS Support Engineer

Operations

• Develop and execute global operational strategies that align with business goals and support sustainable growth.
• Lead daily operations across multiple regions, ensuring consistent performance, efficiency, and operational excellence.
• Champion continuous improvement initiatives using methodologies such as Lean, Six Sigma, and other process optimization frameworks.
• Define, track, and analyze key performance indicators (KPIs) to assess operational effectiveness and identify improvement opportunities.
• Partner closely with leaders in Sales, Finance, HR, Supply Chain, and other functions to ensure seamless execution of business initiatives.
• Oversee global supply chain and logistics strategy to optimize cost, service levels, and delivery performance.
• Ensure compliance with international regulatory, safety, and quality standards.
• Lead, develop, and support a high-performing global operations team, promoting accountability, collaboration, and continuous development.
• Anticipate and mitigate operational risks while strengthening business continuity plans.
• Manage budgeting, forecasting, and cost-control processes for global operations.
• Champion digital transformation and technology adoption to enhance data-driven decision-making.
• Build trusted relationships with internal stakeholders, external partners, and customers.

Global Operations Director

Mechanical Engineer

• Interacting with a wide variety of NI customers, NI staff, external alliance partners and suppliers in support of designing, implementing and sustaining custom solutions
• Generating requirements documents, statements of work, and Bills of Materials
• Defining and implementing project plans, managing milestones and holding reviews to assure systems meet requirements and readiness for deployment
• Specifying, designing, prototyping, testing, and deploying turnkey automated solutions
• Directing support personnel, managing project technical deliverables, guiding technical decisions and driving field found issues to resolution
• Traveling as needed (possibly up to 25%) domestically and abroad in support of project objectives

Systems Design Engineer

Human Resources

• Provide leadership for HR, communication, and change management initiatives supporting Transformation and Global Business Services.
• Develop and execute comprehensive change management and communication strategies across TMO and GBS initiatives.
• Identify potential risks to adoption and engagement and develop mitigation plans to support successful, sustainable change.
• Partner with leaders to build sponsorship, alignment, and commitment for transformation initiatives.
• Collaborate with HR GBS teams and TMO project teams to deploy change strategies effectively at all levels of the organization.
• Proactively manage resistance by listening, engaging stakeholders, and addressing concerns with empathy and transparency.
• Lead organizational design efforts that support business strategy and future growth. Apply an organizational design framework to conduct activity analysis, assess current state, and model future-state structures.
• Identify opportunities to optimize spans of control, layers, roles, and reporting relationships.
• Implement best practices for team structures, shared services, and centers of excellence.
• Align talent strategy with organizational structure to ensure the right skills and capabilities are in place.
• Assess workforce needs to support transformation and long-term scalability.
• Partner with HR colleagues on job design, competency frameworks, and career pathways.
• Drive the GBS vision through strong HR leadership across GBS locations. Identify and advance opportunities to increase alignment, consistency, and collaboration across GBS sites.
• Lead HR initiatives such as organizational reviews, salary planning, and employee listening activities within GBS.
• Monitor, improve, and scale HR workflows and processes to enhance efficiency, quality, and compliance.
• Oversee end-to-end HR service delivery within the GBS model.
• Perform other related duties as assigned.

Senior Human Resources and Transformation Manager

Manager

• Lead the commercial performance of Measurement Solutions, driving sustainable growth in orders, revenue and margin.
• Develop and execute the territory sales plan aligned with regional objectives and the business strategy.
• Orchestrate the commercial coverage model (direct sales and channels), ensuring focus on priority vertical segments.
• Manage the sales funnel, improving qualification, predictability and conversion rates, with disciplined use of CRM.
• Identify opportunities within the installed base and expand the offering of services, contracts and digital solutions.
• Build relationships with key customers, influencers and decision-makers, positioning Emerson as a strategic partner.
• Work collaboratively with internal teams (Application, Services, Marketing, Operations, Finance) to deliver competitive, high-value proposals.
• Develop sales channels through targets, training, performance monitoring and ongoing engagement.
• Monitor market and competitor trends, providing insights for strategy and commercial decisions.
• Ensure compliance with Emerson’s ethics, safety and governance policies.

Business Manager

Field Engineer

• Lead and develop a North America field service organization of 30+ technicians and regional field service managers
• Foster a strong safety culture aligned with Emerson’s EHS standards
• Manage and optimize field service operations, including coordination with service coordinators, dispatch teams, and field technicians
• Drive operational performance and productivity improvements by monitoring key performance indicators
• Lead field service growth and utilization initiatives
• Collaborate closely with Emerson Sales teams and Impact Partners

Field Service Engineering Manager

• Foster a proactive quality culture that aligns with Emerson’s quality and compliance standards by leading governance initiatives, promoting prevention-based practices, and reinforcing accountability across Engineered Solutions and Lifecycle Services teams
• Lead and develop the Quality organization, including Quality Assurance and Quality Control functions, ensuring clear roles, strong capability development, and effective execution of quality processes across projects, service operations, and supplier ecosystems.
• Own and maintain the Quality Management System (QMS) to ensure compliance with ISO standards and internal policies, while driving consistency in procedures, documentation, and audit readiness across North America operations.
• Monitor and drive overall quality performance by tracking key metrics such as Cost of Quality, defect trends, customer quality performance, and corrective action effectiveness, using data-driven insights to identify systemic risks and improvement opportunities.
• Serve as the senior escalation point for customer quality matters and critical project risks, partnering with commercial, operations, and project teams to ensure quality commitments are met and customer confidence is maintained.
• Oversee supplier and partner quality governance, ensuring alignment with Emerson standards and driving continuous improvement initiatives across the supply chain to improve reliability and reduce operational risk.
• Champion continuous improvement initiatives by leveraging Lean, Six Sigma, and Perfect Execution methodologies to reduce variability, improve process capability, and enhance overall service and project performance.
• Collaborate closely with operations, engineering, supply chain, and commercial teams to ensure quality requirements are integrated into business processes and that quality considerations support growth, reliability, and customer success.

Quality Manager

Systems Engineer

• Serve as part of the pursuit team for MSS opportunities by providing technical leadership to design cost-effective engineered solutions that maximize Emerson’s portfolio and differentiate from competitors
• Lead technical engagement with customers, EPCs, and end users early in project stages to influence specifications and architect solutions around Emerson’s analytical, metering, and lifecycle portfolios
• Understand project requirements and specifications to optimize scope, architecture, risk posture, and cost structures while meeting customer objectives
• Provide technical advice in the design of our engineered solutions portfolio; interpret functional requirements and select equipment using sound engineering judgment and practical field experience, balancing performance, risk, and cost optimization objectives
• Provide technical advice to identify opportunities within the installed base through upgrades, recurring contracts, digital engagement, and “as-a-service” business models
• Provide technical support for system functional testing, including customer-witnessed testing activities such as Pre-FAT, FATs, and SATs
• Execute technical solution design sessions and/or workshops with customers to position Emerson’s engineered solutions and product portfolio
• Represent Emerson at technical societies, industry conferences, and trade shows as a subject-matter expert to strengthen technical credibility and market presence

Applications and Systems Engineer

• Design, Implement and Test system software (user interface system, database, control logics, batch layer etc.).
• Supports Lead engineer as Area/Sub lead for the Medium to Large size projects.
• Has good knowledge of the DCS / PLC system and exposure to S88 architecture preferable.
• Has hands on experience on Batch process Applications e.g- in Biotech, Pharma, F&B, Terminal automation etc.
• Understands and has aptitude to follow strict procedural guide lines and adherence to standards.
• Has penchant for preparing design and test documents.
• Interpret Functional requirement documents and developing Detail Designs Documents
• Develop Configuration and Test guidelines
• Conducting or participation in FAT/SAT/Commissioning
• Willingness to travel to Customer site or Emerson overseas offices for short / long term.
• Quality Control & Assurance
• Implementation of EEEC IMS processes/documentation as & when required throughout the project.
• Adopts to WA quality requirements and Customer’s regulatory guidelines
• Practices and promotes First time right approach.
• Strictly follows GDP (Good Documentation Practices).

Senior System Engineer

• Lead the commercial performance of Measurement Solutions, driving sustainable growth in orders, revenue, and margin
• Develop and execute the territorial sales plan aligned with regional objectives and the business strategy
• Orchestrate the commercial coverage model (direct sales and channel partners), ensuring focus on priority vertical segments
• Manage the sales funnel, improving qualification, predictability, and conversion rates, with disciplined use of CRM
• Identify opportunities within the installed base and expand the offering of services, contracts, and digital solutions
• Build relationships with key customers, influencers, and decision-makers, positioning Emerson as a strategic partner
• Collaborate with internal teams (Application, Services, Marketing, Operations, Finance) to deliver competitive, high-value proposals
• Develop sales channels through targets, training, performance tracking, and ongoing engagement
• Monitor market and competitor trends, providing insights to inform strategy and commercial decisions
• Ensure compliance with Emerson’s ethics, safety, and governance policies

Business Manager – M&A

Financial Planning and Analysis

• Actively participate in month-end close routines, ensuring major variances impacting month end financials are understood, investigated, and explained to finance leadership within set timeline;
• Prepare P&L bridges and related financial analysis;
• Support calculation of on Top Adjustments for Stock Profit Elimination and monthly accruals/deferrals;
• Assist in the preparation of quarterly Presidents Operating Report (POR), monthly risk assessments, Annual Budgets, Profitability Reviews, and Presidents’ Councils;
• Assist in the preparation of financial presentations for the European Leadership;
• Transform financial data from Oracle and HFM into interactive dashboards and reports using Power BI to support qualitative analysis of data effectively;
• Communicate effectively with Finance team in Countries and WA HQ
• Provide routine and ad-hoc analysis and reports as and when required by the Finance Manager, Business Unit, or European Finance leadership;

Financial Analyst

Accounts Receivable

• Efficiently perform credit and collection activities for Emerson's customers by adhering to the collections' roadmap, regularly reviewing open or active accounts for collection efforts, and preparing and communicating monthly statements of accounts to all assigned customers promptly.
• Identify, validate, and log customer disputes to initiate resolution and escalation.
• Perform initial investigation and communicate findings with the proper owners or resolvers.
• Support workflow to achieve or exceed identified metric goals such as past-due reduction, cash collection, and dispute management.
• Assist cash application specialists by reviewing received payments and customer remittance advice related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation.
• Allocate payments against invoices, which include all payment types (wire, credit card, ACH, etc.).
• Monitor advance payments and coordinate with the business units to ensure that invoices are raised immediately.

Accounts Receivable Associate

Revenue Operations

• Develop and oversee regional revenue operations strategies that align with Emerson’s business goals and support sustainable growth.
• Lead forecasting, pipeline management, and revenue performance tracking to ensure accuracy, consistency, and visibility across the region.
• Optimize sales processes and commercial workflows to enhance efficiency, reduce complexity, and support high‑performing teams.
• Provide analytical insights and reporting that inform commercial decisions, customer planning, marketing and regional strategic initiatives.
• Partner with cross-functional teams—including Finance, Sales, Marketing, and Operations—to enhance revenue productivity and commercial performance.
• Implement systems, tools, and technologies that improve data quality, operational efficiency, and customer experience outcomes in alignment with local and global directions.
• Partner with local sales leadership to develop territory plans and customer segmentation models that align resources with market opportunities and strategy growth priorities. Lead third party assessment and engagement programs in the region.
• Support in the automation of the sales incentive program for the region and ensure the region is following the program’s milestones.
• Partner with sales teams to identify skill gaps, participate in the design of targeted training programs and implement continuous learning initiatives that enhance selling effectiveness, customer engagement, and revenue performance.

Regional Revenue Operations Leader

SDET

• Support and guide a part of the test engineering team, helping colleagues grow while you are growing as a Leader as well.
• Contribute to shaping the test strategy for our products, learning how to translate business and customer needs into practical test approaches.
• Take part in planning, designing, and developing test systems, fixtures, and automated test solutions for hardware, software, and integrated systems.
• Work closely with design, manufacturing, quality, and product management teams to ensure test requirements are well understood and incorporated early in development.
• Help improve and standardize test processes, documentation, and tools to increase reliability and efficiency.
• Use data from test results and dashboards to identify trends and support decision‑making.
• Ensure test activities follow internal procedures, safety expectations, and quality standards.
• Coordinate priorities and tasks across projects, learning how to balance short‑term needs with long‑term goals.
• Encourage knowledge sharing, experimentation, and continuous improvement within the team.
• Communicate clearly with stakeholders and represent the test function in internal discussions.