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Tech Stack
Tools & technologiesOracleServiceNow
About the role
Key responsibilities & impact- Developing, maintaining, and continuously improving end-to-end HR process documentation in partnership with global and regional stakeholders
- Ensuring process materials remain accurate and up to date, reflecting ongoing improvements, stakeholder input, and governance requirements
- Supporting governance frameworks that promote consistency and alignment across regions and business units
- Acting as a point of ownership for process standards, including managing escalations where needed
- Identifying and driving opportunities to simplify, standardize, and improve HR processes to enhance efficiency and service quality
- Partnering with Digital HR and Technology teams to prioritize and implement process improvements, including system-related enhancements (e.g., ServiceNow)
- Contributing to system design and optimization through process expertise, including workflows, automation logic, and case handling
- Defining and monitoring key performance indicators (KPIs) and service level agreements (SLAs) to track process effectiveness
- Analyzing performance trends, identifying recurring issues, and recommending solutions
- Providing insights and reporting to HR Operations and leadership teams on process performance and improvement outcomes
- Supporting change adoption through clear documentation, process visuals, and training materials
- Building strong partnerships with cross-functional stakeholders to enable consistent process execution globally
Requirements
What you’ll need- Proven ability to analyze, document, and improve business processes
- Experience working within HR operations, shared services, or a global business environment
- Strong stakeholder management skills across different functions, regions, and levels of seniority
- Attention to detail and ability to manage multiple priorities effectively
- Experience using process mapping tools and HR systems (such as ServiceNow or Oracle HCM, or similar platforms)
Benefits
Comp & perks- Inclusive environment
- Opportunities for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Process DocumentationBusiness Process AnalysisProcess OptimizationGovernance FrameworksWorkflow DesignAutomation LogicCase HandlingPerformance Trend AnalysisChange ManagementTraining Material Development
Soft Skills
Attention to DetailMulti-Priority ManagementCross-Functional Collaboration
