Embrace Software Inc

Backend Engineer

• Architect and hands-on build the new ASP.NET Core / C# online banking platform - system design, service boundaries, data modeling and API contracts.
• Design and implement critical features and platform components; lead code and design reviews, setting the technical bar.
• Lead and mentor a small agile team - run sprints, unblock engineers, own delivery commitments, coach through 1:1s and pair programming.
• Partner with Finance Group technology leaders, product, QA and security to translate business and regulatory needs into robust solutions.
• Collaborate with the Embrace Technology group on shared architecture, cloud and CI/CD standards and with Venture Labs / Embrace AI Group to embed AI capabilities (AI-assisted dev, predictive insights, fraud/risk monitoring) into the platform.
• Drive engineering best practices - testing, CI/CD and adoption of modern AI dev tools.
• Operate as a forward-deployed engineer - embed with internal product partners to co-design solutions, then rapidly conceptualize, prototype and launch new products, compressing concept-to-production from quarters to weeks.
• Lead AI-first, new-product development end-to-end - design and ship LLM- and agent-powered capabilities using services such as Google Vertex AI / Gemini, OpenAI (and Azure OpenAI) and orchestration frameworks like LangChain, with disciplined evaluation, guardrails and cost / latency management.
• Build full-stack and real-time - modern, accessible UX/UI, public REST APIs and live experiences via SignalR on .NET Core / C# control plane, with event-driven services through Azure Service Bus / messaging, etc.
• Own the cloud and delivery foundation - infrastructure-as-code with Terraform, CI/CD on GitHub (Actions) and containerized, repeatable deployments across Azure and/or AWS.
• Engineer security and compliance in by design - identity and access management (OAuth2 / OIDC, SSO, MFA), secrets management and data protection aligned to PCI DSS, SOC 2 and FFIEC, with auditability from day one.
• Build and empower the team - recruit, coach and unblock a small squad of progressive FDEs, giving them the autonomy, tooling and technical bar to ship safely and fast.

Tech Architect, Lead Developer – .NET

General Counsel

• Support day-to-day commercial contracts, corporate governance, M&A integration, and legal risk management across Embrace and its subsidiaries.
• Provide practical legal support for commercial contracts and business matters across multiple subsidiaries.
• Help business teams identify and manage legal, operational, financial, and compliance risks.
• Coordinate with outside counsel for specialized matters, including employment, IP, privacy, litigation, and complex M&A issues.
• Review, draft, and negotiate SaaS, software license, professional services, NDA, reseller/channel, vendor, amendment, and renewal agreements.
• Advise business, finance, sales, procurement, and operations teams on contract positions and practical fallback language.
• Maintain and improve standard contract templates, clause language, approval rules, and contract review playbooks.
• Support corporate governance and entity management for Embrace and its subsidiaries.
• Prepare and maintain resolutions, consents, officer/director records, organizational documents, and corporate records.
• Support acquisitions and strategic transactions through legal due diligence, document review, contract summaries, and issue tracking.
• Coordinate with finance, operations, HR, executive leadership, and outside counsel during diligence and integration.

Legal Counsel, Commercial – Corporate

Content Writer

• Write winning proposals that lead to increased sales.
• Portray Fairfax Software and its solutions favorably in proposal responses.
• Accountable for all aspects of proposal delivery, including researching, interviewing, writing, editing, design, print, packaging, and delivery.
• Work with cross-functional team members including sales, engineering, product management, and professional services.
• Develop substantive and persuasive responses to proposal questions within deadlines.
• Maintain and update responses to standardized inquiries utilizing RFP database.

Proposal Writer

Customer Support

• Serve as the day-to-day support contact for FI client staff — branch admins, operations teams, and digital banking coordinators — via phone, email, and ticketing system.
• Troubleshoot and resolve platform issues including user provisioning, permission errors, feature configuration, transaction exceptions, and integration discrepancies.
• Guide FI staff through platform workflows, admin portal navigation, and self-service tools to build client independence and reduce repeat contacts.
• Triage incoming cases, distinguish Tier 1 resolvable issues from Tier 2 technical escalations, and own both through to resolution.
• Coordinate with internal teams including development and quality assurance to investigate and resolve platform bugs, data issues, and system outages affecting client FIs.
• Document issues, workarounds, and resolutions in the CRM and contribute to the internal knowledge base.
• Identify patterns in client issues that may indicate product gaps or training opportunities and surface these to the appropriate teams.
• Support FIs during critical moments such as new feature rollouts, core system conversions, and platform updates.
• Minimal travel onsite during onboarding of new FI clients for training and go-live functions.

Online Banking Client Support Representative

• Responds to credit union client inquiries promptly, patiently, and in a clear, friendly, and thoughtful manner
• Handles inbound support across multiple channels, including phone, email, and chat, including real-time client interactions
• Demonstrates proficiency in credit union core system knowledge, software product functionality, and common platform issues
• Uses product knowledge and critical thinking skills to research, reproduce, and troubleshoot client-reported software issues effectively
• Comfortable working with multiple web-based applications to enter, pull, and assess member and account data, as well as communicate with clients via voicemail, email, online chat, or in-person
• Participates in software testing efforts, including regression testing, UAT support, and validation of bug fixes and new feature releases
• Documents and tracks defects, test results, and issue resolutions clearly within ticketing and test management systems
• Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast-paced environment
• Consistently exhibits excellent written and verbal communication skills with clients and internal team members, including a clear, professional, and easy-to-understand speaking voice
• Maintains excellent attention to detail when following and helping to maintain client support documentation, testing procedures, and release notes
• Assists with outbound client outreach, software upgrade coordination, and special projects as needed
• Resolves high-volume support requests with speed and accuracy, with an understanding of the operational impact issues may have on credit union staff and members
• Contributes to improving support and testing efficiency by identifying recurring issues, suggesting process improvements, and helping maintain accurate knowledge base and test case content

Application Support Representative

Account Executive

• Own a defined territory of new-logo and existing accounts, carrying a quota and a plan to beat it
• Source, qualify, and close net-new business through outbound prospecting and targeted outreach
• Grow existing accounts through up-sell and cross-sell across the full product line
• Run the full cycle: discovery, executive presentations, proposals, negotiation, and close
• Build and own your own pipeline — self-source through outbound prospecting, your network, and targeted outreach to the leads provided by the marketing team

Senior Account Executive, Sales

QA Engineer

• You will play a key role in shaping our QA strategy for a legal-tech and fintech SAAS product.
• You will work closely with developers and architects to design and implement robust test automation for both frontend and backend services.
• Help ensure that our systems are reliable, secure, and scalable.
• Quickly learn and adapt to new technologies, as required by the role.

QA Engineer – Automation

Application Engineer

• Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution.
• Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language.
• Read existing code and design documents to understand customer environments before issues arise.
• Implement code fixes in C#/.NET and React/TS for production and test environments.
• Escalate tickets with thorough documentation when issues require deeper engineering involvement.
• Review software releases, test Cloud environments, and coordinate releases with customers.
• Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support.
• Document issues, resolutions, and institutional knowledge for the team.

Application Support Engineer

Frontend Engineer

• Design, develop, and maintain high-quality UI components using React, TypeScript, and modern front-end tools
• Integrate front-end components with RESTful APIs and backend services
• Ensure responsive design , cross-browser compatibility, and strong UI performance
• Participate in code reviews and technical discussions to maintain code quality and best practices
• Contribute to a collaborative and learning-focused engineering culture
• Build features that support real-world user and business workflows

Front End Developer, React

Product Manager

• Translate high-level product strategy into clear, actionable requirements and development tasks that guide team execution and align with business objectives.
• Own and manage the product backlog, ensuring clarity, prioritization, and consistent alignment with evolving business needs.
• Define and maintain product roadmaps, user story maps, and release plans to support structured planning and transparent delivery.
• Act as the primary liaison between stakeholders and development teams to ensure consistent communication, shared understanding, and alignment throughout the product lifecycle.
• Facilitate key Agile ceremonies, including backlog refinement, sprint reviews, and retrospectives, to drive alignment, transparency, and continuous improvement across teams.
• Collaborate closely with development and QA teams to define clear, actionable user stories and establish well-defined acceptance criteria that ensure shared understanding and high-quality delivery.
• Monitor and report on key delivery metrics such as team progress, development velocity, and release readiness to ensure transparency and continuous improvement.
• Collaborate with stakeholders to align product delivery with broader business objectives and strategic goals.

Cloud Engineer

• Manage and support Azure infrastructure across dev, QA, staging, and production
• Maintain operational health of Static Web Apps, Container Apps, PostgreSQL, Storage Accounts, SignalR, Service Bus, Azure AI Foundry, Azure Arc, and related services
• Ensure resources are provisioned, configured, monitored, maintained, and retired per company standards
• Support environment setup for new products, customers, and integrations
• Identify and resolve infrastructure issues affecting performance, reliability, availability, or security
• Build and maintain Terraform modules and environment configurations
• Ensure infrastructure changes are version-controlled, peer-reviewed, tested, and approved
• Manage Terraform state, workspaces, variables, secrets, and deployment workflows
• Detect and resolve drift between Terraform and deployed Azure resources
• Standardize naming, tagging, resource group structure, environment isolation, and module patterns
• Build, maintain, and troubleshoot GitHub Actions workflows for application and infrastructure deployments
• Support CI/CD pipelines across multiple SaaS products and environments
• Implement promotion flows from dev to QA to staging to production
• Add deployment safeguards: environment protection rules, approvals, rollback procedures, validation checks, release gates, and audit trails
• Manage pipeline secrets, service principals, managed identities, and deployment credentials
• Improve build and deployment reliability, speed, and traceability
• Operate and monitor Azure AI services, including Azure AI Foundry and Speech-to-Text workloads
• Support production operations for LLM integrations and AI-enabled product features
• Monitor AI service availability, latency, quota usage, token consumption, API failures, throttling, and cost
• Help define operational standards for AI workloads: access control, logging, alerting, failover, usage governance, and provider disruption handling
• Partner with engineering to troubleshoot AI service issues, integration failures, degraded model responses, or provider-side disruptions
• Support secure handling of AI secrets, endpoints, keys, managed identities, and private network access
• Implement and maintain monitoring with Azure Monitor, Log Analytics, Application Insights, and related tools
• Build dashboards for infrastructure, application, database, messaging, storage, AI service, and deployment health
• Configure alerts for availability, latency, errors, resource saturation, queue depth, failed jobs, failed deployments, database health, quota exhaustion, and cost anomalies
• Improve signal quality by reducing noise and ensuring alerts are actionable
• Participate in production incident response for infrastructure, deployments, integrations, and platform services
• Triage and resolve issues across Azure services, CI/CD, Terraform, networking, databases, messaging, and AI integrations
• Create and maintain runbooks for common operational issues
• Support root cause analysis and post-incident reviews
• Implement preventive actions after incidents to improve reliability
• Help define severity levels, escalation paths, response expectations, on-call processes, and production support procedures
• Implement cloud security best practices across Azure environments
• Manage Azure RBAC, managed identities, service principals, Key Vault access, and least-privilege permissions
• Secure GitHub Actions workflows, deployment credentials, environment secrets, and production access
• Support secret rotation, certificate management, and secure configuration management
• Enforce network security via private endpoints, firewalls, IP restrictions, and environment-specific access rules
• Support audit and compliance readiness for SOC 2, ISO 27001, or similar frameworks
• Support Azure PostgreSQL operations: backups, restores, performance monitoring, connection limits, HA, and capacity planning
• Monitor and maintain Azure Storage Accounts, lifecycle policies, access controls, backup strategy, and usage trends
• Support Azure Service Bus operations: queue/topic monitoring, dead-letter handling, retry behavior, and throughput
• Support SignalR operational health, connection metrics, scaling behavior, and related production issues
• Monitor Azure spend across products, environments, services, and customers where applicable
• Implement tagging standards to support cost allocation by product, environment, customer, or business unit
• Build cost dashboards, budget alerts, anomaly detection, and recurring cost reviews
• Identify underutilized resources and recommend right-sizing opportunities
• Review AI service costs, LLM and token usage, STT usage, storage growth, database sizing, and environment costs
• Recommend savings plans, reservations, scaling rules, lifecycle policies, or shutdown schedules
• Define and maintain backup and recovery procedures for critical cloud services
• Test database restores and validate backup reliability
• Help define RTOs and RPOs for production systems
• Support disaster recovery planning for SaaS products and customer-facing services
• Improve resilience through scaling rules, failover patterns, health checks, synthetic monitoring, and production readiness reviews
• Create and maintain CloudOps documentation, runbooks, deployment guides, and environment standards
• Define standards for naming, tagging, logging, alerting, access control, Terraform structure, GitHub Actions patterns, and production changes
• Document procedures for cloud services, CI/CD workflows, AI services, and incident response
• Enable engineering teams with reusable patterns, templates, and self-service guidance

Azure CloudOps Engineer

Solutions Engineer

• Design and ship production RAG systems for enterprise customers — chunking strategy, embeddings, hybrid retrieval, reranking, query rewriting, citation grounding, the works.
• Own retrieval evaluation end-to-end — define golden sets, build eval pipelines (Ragas, TruLens, LangSmith, or custom), and drive measurable quality wins (think context precision 0.65 → 0.90, not "looks good to me").
• Architect agentic systems layered on top of RAG — multi-step retrieval, tool use, MCP integrations, guardrails, output validation.
• Embed directly with customer engineering teams — pair on whiteboards, write code in their repos, debug their data, present to their CTO.
• Technically lead a distributed team of FDEs across time zones — set the quality bar, review architecture, mentor engineers, own customer outcomes.
• Close the loop with our product org — what breaks in the field shapes what we build next.