Application Support Engineer

Embrace Software Inc

Support Services Engineer managing customer support tickets while ensuring efficient software operation at Embrace GovTech. Collaborating with clients to resolve technical issues in government-focused software solutions.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudJavaScript.NETReactSQLTypeScript

About the role

Key responsibilities & impact

Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution.
Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language.
Read existing code and design documents to understand customer environments before issues arise.
Implement code fixes in C#/.NET and React/TS for production and test environments.
Escalate tickets with thorough documentation when issues require deeper engineering involvement.
Review software releases, test Cloud environments, and coordinate releases with customers.
Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support.
Document issues, resolutions, and institutional knowledge for the team.

Requirements

What you’ll need

BS in Computer Science, Information Systems, or a related field, or equivalent hands-on experience.
Exceptional troubleshooting ability.
Working knowledge of C#/.NET.
Familiarity with React, TypeScript, or JavaScript.
Comfort with SQL and relational databases.
Experience with Visual Studio/VS Code.
Comfort with reading logs, tracing errors, and working through a problem systematically when there is no obvious answer.
Must pass background checks (required for access to customer environments).
Ability to travel occasionally (approximately 10%).

Benefits

Comp & perks

Comprehensive Health Benefits to support your wellbeing and peace of mind.
Opportunities for career advancement and professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

C#.NETReactTypeScriptJavaScriptSQLrelational databasestroubleshootingcode fixessoftware releases

Soft Skills

communicationcustomer serviceproblem-solvingdocumentationexpectation managementstatus updatesteam collaborationanalytical thinkingattention to detailadaptability