Customer Success Manager

• Be the first point of contact for our customers via phone, email, chat & social media.
• Develop and optimize standards, processes and guidelines for a scalable, high-quality customer service.
• Implement modern tools & automations (including AI solutions) that increase efficiency and customer satisfaction.
• Analyze customer feedback and derive concrete improvements for product, communication and processes.
• Be an ambassador for our mission by supporting people with digestive complaints in an empathetic and solution-oriented way.
• Engage with our community on Instagram and other channels.
• Support community building with ideas, feedback loops and close interaction with our target audience.

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