embelly

Customer Success Manager

• Be the primary point of contact for our customers via phone, email, chat & social media.
• Develop and optimize standards, processes, and guidelines for a scalable, high-quality customer service.
• Implement modern tools & automations (including AI solutions) that increase efficiency and customer satisfaction.
• Analyze customer feedback and derive concrete improvements for product, communication, and processes.
• Act as an ambassador for our mission by supporting people with digestive issues in an empathetic and solution-oriented way.
• Engage with our community on Instagram and other channels.

Customer Success Manager – Gut Health

• CRM, E-Mail & WhatsApp Marketing Planung, Umsetzung & Optimierung von Kampagnen und Automationen (Klaviyo, ChatArmin)
• Entwicklung zielgerichteter Customer Journeys für Kund:innen & Partner:innen
• Segmentierung, A/B-Testing, Performance-Analyse uvm. mit Fokus auf Retention & Reaktivierung
• Zusammenarbeit & Steuerung
• Enge Abstimmung mit Marketing, Design, Produkt & Copywriting
• Briefings & Sparring für Inhalte, Landingpages und Lead-Kampagnen
• Steuerung von CRM-Prozessen mit HubSpot, Typeform und Gorgias

CRM & E-Mail-Marketing Manager, Vollzeit

• Serve as the first point of contact for our customers via phone, email, chat, and social media
• Develop and optimize standards, processes, and guidelines for a scalable, high-quality customer service
• Implement modern tools and automations (including AI solutions) to increase efficiency and customer satisfaction
• Analyze customer feedback and derive concrete improvements for product, communication, and processes
• Act as an ambassador for our mission by supporting people with digestive issues empathetically and with a solution-focused approach
• Engage with our community on Instagram and other channels
• Support community building with ideas, feedback loops, and close interaction with our target audience.

Customer Success Manager – Startup, Full-time, m/f/d

• Be the primary point of contact for our customers via phone, email, chat & social media.
• Develop and optimize standards, processes and guidelines for a scalable, high-quality customer service.
• Implement modern tools & automations (including AI solutions) that increase efficiency and customer satisfaction.
• Analyze customer feedback and derive concrete improvements for product, communication and processes.
• Act as an ambassador for our mission by supporting people with digestive complaints in an empathetic and solution-oriented way.

Customer Success Manager – Startup, Full-time

• CRM, Email & WhatsApp marketing: planning, execution & optimization of campaigns and automations (Klaviyo, ChatArmin)
• Development of targeted customer journeys for customers & partners
• Segmentation, A/B testing, performance analysis and more with a focus on retention & reactivation
• Collaboration & coordination
• Close alignment with Marketing, Design, Product & Copywriting
• Briefings & sparring for content, landing pages and lead campaigns
• Management of CRM processes using HubSpot, Typeform and Gorgias

CRM & Email Marketing Manager

Influencer Marketing

• You are responsible for the entire influencer booking process – from scouting and negotiation to performance analysis.
• You independently manage monthly budgets (starting at approx. €20,000) and scale them to multiples during peak sales periods.
• You bring structure to existing growth efforts – ensuring we scale influencer marketing faster and more effectively.
• You plan and execute large-scale, sales-driven influencer brand activations on Instagram, TikTok & other platforms.
• You optimize campaigns based on relevant KPIs such as ROAS, reach, conversion, and AOV.
• You track and report results – deriving clear recommendations for budget allocation.
• You continuously test new creators, channels, and formats to steadily improve our outcomes.

Senior Influencer Manager

Customer Support

• Customer Service / Success (70%) - Assist our customers via phone, email, chat, etc. with their inquiries
• Provide tailored solutions and maintain an empathetic, attentive approach
• Improve our processes and guidelines
• Analyze the needs and problems of our target audience
• Community Management, Social Media, Influencer Management (30%) - Engage with our community on Instagram
• Communicate and collaborate with partners, content creators, affiliates, and more

Customer Service – Gut Health

• CRM, email & WhatsApp marketing
• Planning, execution & optimization of campaigns and automations (Klaviyo, ChatArmin)
• Development of targeted customer journeys for customers & partners
• Segmentation, A/B testing, performance analysis, and more with a focus on retention & reactivation
• Collaboration & coordination
• Close alignment with Marketing, Design, Product & Copywriting
• Briefings & sparring for content, landing pages and lead campaigns
• Managing CRM processes with HubSpot, Typeform and Gorgias

CRM & Email Marketing Manager – Full-time, 100% remote possible

• Be the first point of contact for our customers via phone, email, chat & social media.
• Develop and optimize standards, processes and guidelines for a scalable, high-quality customer service.
• Implement modern tools & automations (including AI solutions) that increase efficiency and customer satisfaction.
• Analyze customer feedback and derive concrete improvements for product, communication and processes.
• Be an ambassador for our mission by supporting people with digestive complaints in an empathetic and solution-oriented way.
• Engage with our community on Instagram and other channels.
• Support community building with ideas, feedback loops and close interaction with our target audience.

Customer Success Manager – Gut Health Startup

Marketing

• Plane und verantworte alle Kampagnen – vom Flash Sale bis Black Week, von der Idee bis zum Reporting.
• Verbinde E-Commerce Best Practices mit unseren Themen und Produkten.
• Orchestriere alle Kanäle so, dass sie perfekt ineinandergreifen: E-Mail, WhatsApp, Print-Mailings, Social Media, CRM-Flows.
• Verantworte alle Kampagnen-Assets – vom Briefing bis zur Freigabe.
• Gestalte Themen, Slogans, Copy und Angebote, die resonieren.
• Plane unseren Instagram-Feed abgestimmt auf laufende Kampagnen.
• Manage Kampagnen-Assets in Shopify, Klaviyo und ChatArmin.
• Arbeite eng mit dem Gründer sowie Design, Customer Service, Operations, Finance & CRM zusammen.
• Koordiniere externe Partner (z. B. Performance- oder CRM-Agenturen) – immer up-to-date, on-brand und sauber aligned.
• Halte Tone of Voice & Visual Identity konsistent über alle Kanäle.
• Schaffe Vertrauen und Markenbindung durch klare Botschaften und Wertversprechen.
• Wachse mit embelly und übernimm Schritt für Schritt mehr Verantwortung – operativ wie strategisch.