Sales Development Manager
Writer
Customer Experience Enablement Manager – Housing
EliseAI
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $150,000 - $190,000 per year
Job Level
Mid-LevelSenior
About the role
- Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization
- Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products
- Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights
- Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best‑in‑class practices
- Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight
- Drive Content & Resource Creation: Produce playbooks, success‑plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use
- Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call/meeting coaching and actionable feedback based on Gong & customer interactions
- Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness
- Attract top-tier talent to join our driven team
Requirements
- At least 3-5 years of CSM enablement experience in a high-growth B2B startup
- Demonstrated experience building enablement programs from the ground up for CSM or post‑sales teams
- Deep understanding of Customer Success workflows (onboarding, health scoring, QBRs, renewals, expansion) and associated metrics
- Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats
- Excellent instructional design, facilitation, and stakeholder‑management skills
- Bonus: previously was a high performing SDR, AE, or CSM; directly engaged with prospects or customers
- Willingness to work in person at our NYC office 4-5 days a week
