EliseAI

Solutions Engineer

• Deeply understand EliseAI systems, client configurations, and how clients use the product
• Understand onboarding processes and translate client preferences into system settings
• Understand integrations with client email, calendar, CRM, and property management systems
• Provide quick, clear, and professional customer communication to diagnose issues and business impact
• Resolve issues with empathetic, high-quality customer service and prioritize by client business impact
• Advise clients on best practices for configuring and interacting with their AI Assistant
• Investigate root causes of issues using SQL queries, logs, and other data sources
• Write clear ticket summaries with reproduction steps, impact, and supporting documents
• Communicate bug fixes to clients, confirm resolution, and share updates with internal teams

Associate Solutions Engineer, Housing

Customer Success Manager

• Own strategic relationships with customers, from frontline leasing teams to the C-suite
• Serve as product expert focusing on user workflows, integrations, and product interactions
• Guide user experience and ensure successful adoption and utilization of EliseAI products
• Provide world-class support by taking ownership of customer issues and coordinating with Engineering, Product and Support
• Write documentation and host workshops to keep customers up-to-date with new features
• Drive adoption of new products and features and assist with launches
• Partner with implementation to lead discovery, define client goals, and project-manage onboardings
• Strategize with Sales to build and execute client success and engagement plans
• Review client reporting and usage metrics to optimize customer performance
• Proactively identify underperforming customers and execute plans to prevent churn
• Act as conduit between customers and internal teams; gather feedback and document feature requests
• Provide customer insights to Engineering and Product to influence the product roadmap
• Help attract top-tier talent to the Customer Success team

Customer Success Manager, Housing

Brand Designer

• Translate brand principles, themes, and moods into strategic frameworks for visual expressions and creative decision-making
• Evolve the brand system to bring consistency, scalability, and flexibility across all customer touchpoints
• Create multi-media narratives that tell engaging stories of teams, projects, or deliverables, tailored to audience and communication objectives
• Evolve the website and digital experiences to effectively communicate our value proposition, positioning, and unique brand character
• Drive collaboration with marketing, product, and sales teams to align design work with business goals and execution roadmaps
• Design a wide range of marketing materials, including digital and print ads, social media graphics, website elements, email templates, presentations, and promotional items
• Develop brand guidelines, toolkits, and templates to empower teams and maintain consistent quality across all outputs
• Contribute to product design by supporting UI polish, visual consistency, and brand alignment within digital products
• Manage multiple design projects simultaneously, prioritizing work to meet deadlines and maintain high standards
• Analyze brand performance and gather insights to inform and refine visual strategies and creative approaches
• Advocate for design excellence, brand consistency, and creative innovation across the organization

Customer Support

• Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization
• Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products
• Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights
• Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best‑in‑class practices
• Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight
• Drive Content & Resource Creation: Produce playbooks, success‑plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use
• Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call/meeting coaching and actionable feedback based on Gong & customer interactions
• Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness
• Attract top-tier talent to join our driven team

Customer Experience Enablement Manager – Housing

Operations

• Oversee daily office operations, including workspace organization, seating chart management, and upkeep of conference rooms and common areas
• Collaborate with People Ops and IT to set up desks and equipment for new hires
• Coordinate seating assignments and desk moves for new hires and internal transfers with team managers
• Ensure storage spaces and common areas are organized and functional
• Monitor cleanliness and maintenance needs and coordinate repairs with vendors
• Serve as the primary in-person support resource for employees and visitors, providing wayfinding, hospitality, and general assistance
• Own keycard lifecycle: issuing, deactivating, and tracking employee and visitor access
• Handle packages, deliveries, shipping, and office equipment and resource requests
• Support setup and organization of daily group lunch order through Grubhub Corporate
• Support leadership in ordering and setting up new office furniture and coordinating repairs
• Stock and monitor supply levels, maintain an inventory list, and place timely orders including kitchen supplies
• Support vendors while onsite, ensuring proper access and adherence to protocols
• Coordinate travel for employees and guests, including booking flights, hotels, and local transportation
• Assist with ordering meals or catering for meetings, training, and team events
• Support logistics for visiting candidates, vendors, and executives
• Support office moves, seating changes, space reconfigurations, and basic maintenance tasks such as assembling furniture, organizing storage, and restocking supplies
• Support setup and teardown for office events and team activities and handle ad hoc cross-functional office needs

Office Operations Assistant

Content Marketing Manager

• Own the strategy, execution, and performance of all content that fuels EliseAI’s brand presence, demand generation, and thought leadership
• Lead a small but mighty content team and work cross-functionally with Product Marketing, Demand Gen, Sales, and Customer Success
• Player-coach role: set the vision and strategy and also write, edit, and produce high-impact content across formats
• Produce long-form thought leadership, campaign assets, videos, webinars, case studies, and conversion-focused content for campaigns and ABM
• Build EliseAI’s reputation via original research, industry commentary, and engaging storytelling; turn customer successes into case studies and testimonials
• Partner with digital teams to ensure SEO, discoverability, and engagement; track performance metrics and optimize content
• Recruit, mentor, and develop the content team and manage freelance/agency resources as needed

Director of Content Marketing – Housing

3D Artist

• Translate brand principles, themes, and moods into strategic frameworks for both static and motion design expressions
• Evolve and expand the brand system to ensure consistency and scalability across all customer touch points
• Conceptualize and produce motion graphics and animations that bring stories, products, and messages to life
• Develop motion design strategies that enhance brand storytelling and audience engagement
• Build out motion design guidelines and systems to ensure consistency across all motion assets
• Scale motion practices through the creation of training videos, product explainers, and reusable motion templates
• Create multimedia narratives that communicate the essence of teams, projects, or products, tailored to specific audiences and objectives
• Evolve the website and other digital experiences to effectively communicate our value proposition and brand positioning
• Design a broad range of marketing materials—including digital and print ads, social media graphics, web assets, email templates, presentations, and promotional items
• Collaborate closely with marketing, sales, and product teams to ensure alignment between design vision and execution
• Manage multiple design projects simultaneously, ensuring timely delivery and adherence to quality standards
• Support product design initiatives to ensure visual consistency and alignment with the brand identity
• Attract top-tier talent to join our driven team

Motion Designer

Account Executive

• Identify, engage, and close new business for mid-market multi-family segment
• Own the entire sales cycle – prospecting (with SDR support), initial outreach, product demos, negotiations, and expansions
• Partner closely with Customer Success to expand existing portfolio
• Work with prospective C-Suite, VP, and Director level executives to drive EliseAI adoption
• Attend industry conferences to increase market presence throughout the US
• Act as a bridge between customers and product teams for new features and solutions
• Partner with Sales Ops and Marketing on building playbooks, processes, and scripts
• Attract top-tier talent to join the sales team

Mid-Market Account Executive, Housing

Marketing

• Design and execute highly targeted, high-impact ABM programs to drive engagement, pipeline, and revenue from EliseAI’s most valuable accounts
• Partner closely with Sales, Product Marketing, and Marketing Operations to identify priority accounts and orchestrate multi-channel campaigns
• Build and lead a multi-tiered ABM strategy (1:1, 1:few, and 1:many) aligned with sales priorities and growth objectives
• Select target accounts and develop actionable account intelligence in partnership with Sales and RevOps
• Plan and execute integrated campaigns using personalized content, digital ads, direct mail, events, and executive programs
• Work with sales teams to deliver playbooks, messaging, and content that support ABM outreach and accelerate deal cycles
• Define success metrics, track campaign impact on pipeline and revenue, and refine programs based on results
• Leverage ABM tools (e.g., 6sense, Demandbase) and integrate them with the MarTech stack
• Collaborate cross-functionally with Product Marketing, Demand Gen, and Content teams to create tailored campaigns
• Establish repeatable ABM processes from account selection to campaign reporting for long-term scalability
• Build EliseAI’s ABM function from the ground up and influence strategic enterprise deals

Director of Account-Based Marketing

Product Marketing

• Drive projects and strategic insights that unlock growth for EliseAI's housing product
• Get close to the customer and understand what drives value
• Work directly with sales, product, and leadership to scale what works
• Identify where and how we win by analyzing customer conversations, win/loss trends, competitive insights, and sales performance
• Own and execute projects that directly improve sales velocity, conversion rates, and expansion outcomes
• Work with AEs, CSMs, and clients to refine how we communicate value, deliver ROI, and differentiate from competitors
• Design and implement scalable playbooks for pricing, sales strategy, onboarding, and post-sale success
• Serve as a thought partner to Sales and Product leadership, bringing insights that drive product roadmap and GTM prioritization
• Run competitive deep-dives and enable the team with actionable intel and training
• Build internal operating rhythms - reporting, forecasting, process optimization - to help the GTM org run smarter

GTM Strategy and Operations Associate, Housing

• Work with prospective C-Suite, VP, and Director level executives to drive EliseAI adoption in the healthcare industry
• Own the entire sales cycle – prospecting, initial outreach, product demos, negotiations, and expansions
• Attend industry conferences to increase market presence of EliseAI throughout the US
• Act as a bridge between customers and product teams for new features and solutions
• Build out playbooks, processes, scripts, etc. for the next stage of growth
• Attract top-tier talent to join our driven team

Mid-Market Account Executive, Healthcare

Accounting Manager

• Ensure customer products and internal operations meet audit-readiness and regulatory compliance
• Design, document, and maintain SOX 404 and SOC 1 Type II controls (business, ITGC, and automated)
• Partner with engineering and product to embed safeguards in system workflows (role-based access, audit trails)
• Lead AI governance initiatives: draft and enforce model-oversight, data-provenance, and ethics policies with Legal and Security
• Provide accounting expertise to guide engineering teams on product and operating decisions
• Monitor regulatory changes and industry best practices and refresh frameworks proactively
• Serve as a trusted advisor to management and collaborate cross-functionally

Senior Manager – Accounting, Governance and Controls

Account Manager

• Develop Go-To-Market Strategies unique to each channel partner that drive pipeline and revenue growth
• Work with Sales team to drive sales within each channel partnership
• Co-author Joint Marketing Plans (plays, ICPs, offers), launch enablement, and stand up measurement (SFDC Partner object, attribution hygiene)
• Drive AE trainings, deal routing, exec mapping, and weekly forecast; unblock legal/security with Partnerships as needed
• Coordinate campaigns, events, and content with Partner Marketing; track opps → meetings → proposals → wins
• Run quarterly reviews on revenue, win/loss, next-play roadmap; identify cross-sell into new regions/products
• Attract top-tier talent to join our driven team

Partner Account Manager, Revenue Alliances

Recruitment

• Own top-of-funnel efforts to identify and engage world-class GTM talent through advanced sourcing techniques (boolean searches, LinkedIn Recruiter, Sales Navigator, in-person events, and other channels)
• Build and maintain strong, diverse pipelines of candidates across GTM and revenue operations roles
• Partner with GTM and recruiting leadership to deeply understand hiring needs and role requirements
• Iterate quickly on outreach and targeting strategies based on feedback, hiring trends, and performance data
• Represent EliseAI’s brand and value proposition to passive candidates
• Contribute to improving sourcing processes and tools to increase speed and efficiency
• Track sourcing metrics and candidate quality to inform data-driven decisions and priorities
• Attract top-tier talent to join the pre- and post-sales teams

Go-to-Market Sourcer

Performance Marketing

• Own execution and optimization for all paid digital advertising channels (Paid Search, LinkedIn, Meta, Reddit, X/Twitter, programmatic, Spotify, display, and more)
• Identify campaigns and build strategy for digital media advertising alongside the broader marketing team
• Build and run experiments across audiences, channels, formats, and creatives to drive pipeline and improve CAC
• Manage budgets and pacing across campaigns, continuously reallocating based on performance
• Partner with design and content teams to create ad assets that convert, and with analytics to track, test, and report on performance
• Develop and iterate on bidding strategies to maximize performance across awareness, consideration, and conversion stages
• Evaluate and test new channels and tools to stay ahead of the curve

Performance Marketing Lead

Product Manager

• Partner with Senior Director, Support + Solutions to define strategies and roadmap for Product Support ensuring alignment with company-wide goals
• Grow and mentor a high-performing support team, fostering a culture of empathy, accountability, and innovation
• Establish and monitor KPIs (SLAs, CSAT, backlog management) to ensure excellence at scale
• Design and refine support processes to increase efficiency and scalability
• Implement QA frameworks, incident management workflows, and proactive support strategies
• Oversee ticketing, escalation, and incident response with a player-coach mindset
• Partner with Product and Engineering to report issues themes and deliver insights to drive systemic fixes
• Work with CX Solutions to represent the Voice of the Customer internally, relaying insights and feedback to shape product roadmaps
• Collaborate with Customer Success and Sales to ensure alignment on client needs and outcomes
• Ensure timely, empathetic, and effective communication with clients, especially during escalations
• Oversee development of knowledge bases, documentation, and training resources for both clients and internal teams
• Champion the adoption of AI-powered tools and workflows to enhance client and team productivity
• Attract top tier talent to the team

Director of Product Support – Housing

• Create and implement comprehensive go-to-market plans that include product positioning, messaging, and launch strategies alongside Demand Generation and other key product and business functions to ensure successful product introductions and increased growth over time
• Conduct market research to understand customer needs, market trends, and competitive landscape
• Develop clear and compelling product positioning and messaging that resonates with target audiences and differentiates our products in the market
• Work closely with product, engineering, sales, and customer success teams to align product strategies and ensure a cohesive approach to marketing products
• Oversee the creation of marketing materials, including product collateral, sales tools, presentations, and case studies, to support product launches and ongoing marketing efforts for all product updates and feature releases
• Equip the sales team with the necessary tools and knowledge to effectively sell and promote products
• Work with Sales Enablement to provide training and support to ensure consistent messaging and positioning
• Develop and maintain relationships with key customers and industry influencers to gather feedback, drive product improvements, and build advocacy
• Attract top-tier talent to join our driven team

Director of Product Marketing – Housing

• Maintain and support a high performing team of CSMs by providing ongoing coaching and training, and working with each IC to identify and achieve professional development goals
• Partner with HR and other leaders to recruit strong mid-market and enterprise CSMs and scale the team as the company grows
• Work closely with CSMs to understand customer challenges and pain points, and identify what their goals are for implementing EliseAI throughout their real estate portfolios
• Own the success of customers, including onboarding, product adoption and retention
• Strategize with our CRO to build, own, and execute account plans
• Lead a weekly metrics review to identify opportunities to improve performance
• Collaborate with product and engineering to spearhead adoption of new products and features
• Support our scaling by building out onboarding and enablement programs for new CSM hires
• Proactively identify churn risks and build and execute on playbooks based on learnings
• Help clients understand the ROI that EliseAI provides and help them communicate that value internally within their own organizations
• Partner with CSMs to drive upsell opportunities for the sales team
• Partner with content and design to create training and online webinars to educate all client stakeholders on how to successfully use our solutions
• Surface client feedback and ideas to the product and engineering teams for potential new features
• Attract top-tier talent to join our driven team