Elevate Aviation Group

Operations

• Concierge responsible for the welfare of passengers in all aspects of Part 121 flights.
• Coordinate all aspects of the flight including catering, commissary, manifests, gate and boarding procedures, passenger identification, and flight service.
• Fly as Concierge on designated NHL team(s).
• Staff all appropriate 121 flights with PJS representation.
• Monitor and approve travel budgets and plans prior to submission to the VP Commercial Airline Ops for final approval.
• Assist in maintaining the 121-staffing schedule calendar and work closely with VP Commercial Airline Ops.
• Monitor aircraft and crew schedule to ensure adherence to team schedules and expectations.
• Perform quality control actions with customs, handling, security, and other operational aspects.
• Assume main Concierge duties for VVIP charters as needed.
• Coordinate with Business Development and Account Management as necessary for trip requirements.
• Source 121 operators as needed and directed.
• On call 24/7 for 121 staffing support.
• Travel required up to 80%.

Airline Operations Concierge Specialist

Account Manager

• Lead pipeline growth for Elevate Aviation Group’s integrated digital marketplace for private jets
• Drive business development with corporate travel management companies and travel technology companies for automated booking tools
• Own a portfolio of contacts and develop a strong sales pipeline
• Establish strong relationships with C-level stakeholders both at clients and within Elevate
• Act as voice of the customer and champion long-term customer strategy
• Drive internal deal approval processes and manage sales pursuits
• Establish regular business review sessions and report on account state, objectives and metrics
• Collaborate with global delivery, support, finance, legal and other teams to meet objectives
• Register sales opportunities in CRM and ensure inclusion in forecasting and reporting
• Maintain involvement in client issue resolution including invoices, accounts receivables and service incidents
• Participate in sales enablement training and stay informed on product roadmap
• Drive customer satisfaction and loyalty
• Ability to travel as required up to 30-40%

Director of Sales – Corporate Travel Partnerships

Sales

• Lead pipeline growth for new integrated technology platform transforming private jet booking, management and experience.
• Focus on business development through strategic relationships with wealth advisors and private banks.
• Own a portfolio of contacts and drive new sales opportunities, developing a strong pipeline from select contacts.
• Establish strong working relationships with C-Level stakeholders both client and within Elevate.
• Act as voice of the customer and champion customer needs within Elevate.
• Drive internal deal approval, manage sales pursuits, and ensure signed contracts are shared for billing and reporting.
• Collaborate with global delivery, support, finance, legal teams to meet objectives.
• Register sales opportunities in CRM and include in management reporting and forecasting.
• Maintain involvement in client issue resolution including invoices and service incidents.
• Participate in sales enablement and solution training to enhance product knowledge.
• Travel up to 30-40% as required.
• Standard business hours expected.

Airline Operations Concierge Specialist

Director of Sales – Corporate Travel Partnerships

Director, Sales – Private Wealth Management