Senior Account Manager

Elevate Aviation Group

Senior Account Manager at Elevate Jet managing high-net-worth clients' aviation needs with 24/7 availability and operational mastery. Serving as the dedicated point of contact for all aspects of their aviation experience.

Posted 6/2/2026full-timeRemote • Arizona, Nevada • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the trusted, dedicated point of contact for a high-net-worth aircraft owner owning all communication, account activity, and operational coordination
Anticipate client needs and lifestyle preferences. The client should rarely have to ask
Resolve issues with urgency and ownership; the client hears a solution, not an explanation of process
Coordinate all facets of trip logistics including catering, FBO selection, ground transportation, cabin setup, slot availability, and overflight permits as applicable
Stay informed on trip schedules and aircraft status to serve as a credible, knowledgeable liaison between the client and operations
Communicate changes or disruptions proactively, with context and a clear path forward
Review invoices and billing statements for accuracy before client delivery; own the resolution of any discrepancies with Finance
Act as the intermediary between the aircraft owner, flight crew, and maintenance team — ensuring service standards, owner preferences, and safety requirements are clearly communicated and consistently upheld
Hold working familiarity with FAA Part 135 and Part 91 requirements as they affect scheduling, crew, and service delivery

Requirements

What you’ll need

5–8 years in high-level client service, account management, or aviation operations, luxury or high-touch service environment required
Proven track record serving high-net-worth individuals; understands the expectations and sensitivities that come with this client profile
Exceptional communicator, written and verbal, with the diplomacy and presence suited for discerning, elite clientele
Working knowledge of business aviation, specifically FAR Part 91 and Part 135 aviation
Financially fluent, comfortable reviewing invoices, tracking trip costs, and presenting clear financial summaries to ownership
High emotional intelligence; handles sensitive situations with composure, care, and absolute discretion
Highly organized with strong follow-through, nothing falls through the cracks.

Benefits

Comp & perks

Up to 20lbs lifting requirement
Oncall hours may be required as needed for trip disruptions, schedule changes, or client emergencies and may/will include weekend and evening hours as required/needed, and frequent work hours beyond forty (40) hours per week.
U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S, both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

aviation operationstrip logistics coordinationinvoice reviewfinancial trackingFAR Part 91FAR Part 135

Soft Skills

client servicecommunicationdiplomacyemotional intelligenceorganizationproblem-solving