Account Manager

• Responsible for the proactive management, retention, and revenue growth of assigned Carelon Behavioral Health employer accounts.
• Independent development of Sales and retention strategy for assigned customers, market segments and our geographic areas.
• Assists in the development, launching, and maintenance of new services, products, and programs.
• Proactive and predictable schedule of live/virtual employer account outreach to continually identify program success and areas of opportunity to improve value offering.
• Defines and executes account management and retention strategy for a defined book of accounts, geographic area, and or market segment.
• Identifies opportunities and executes strategies for penetration and up- sales.
• Supports pursuit of new business opportunities either directly with a broker/consultant or potential client, or through a team approach with field office sales staff.
• Responsible for growing company business within existing accounts.
• Provides support with RFI, and RFP responses, proposals, client presentations, and underwriting coordination on new business sales opportunities.
• Develops and leverages effective business relationships with brokers, consultants, and key decision makers in order to meet or exceed new and renewal sales targets.
• Responsible for managing the annual renewal process for accounts, including underwriting negotiation, preparation of renewal analysis, and client presentations.
• Coordinates and controls new business implementation activities.
• Works directly with Sales Account Representatives/Account Service Representatives to assure that all aspects of account service run smoothly.

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