Call Center Customer Service Sales Representative
Republic Services
Customer Care Representative I
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Winston-Salem • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information; under immediate supervision, receives and places follow-up telephone calls/emails to answer routine customer questions.
- Uses computerized systems for tracking, information gathering and troubleshooting; conducts outbound calls in the ZipDrug business area.
- Multi-tasks across channels (calls, texts, facsimiles, electronic queues) while taking notes and speaking to customers.
- Performs other duties as assigned.
Requirements
- HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
- Must pass the appropriate pre-employment test battery.
- Training: on-site in the Winston-Salem, NC office for 16 weeks; 100% attendance required; training hours 9 AM to 5:30 PM Eastern.
- After training, assigned an 8-hour shift between 6:50 AM and 8 PM Eastern; weekends and holidays may be required.
- Ability to multi-task including handling calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers.
- Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced environment.
- Strong verbal and written communication skills; attentive to details, critical thinker, and problem-solver; demonstrates empathy and persistence.
- Comfort and proficiency with digital tools and platforms; ability to work from home with hard-wired internet access and a quiet/private workspace strongly preferred.
- Must be within a reasonable commuting distance from the posting location(s) unless an accommodation is granted as required by law.
Benefits
- merit increases
- Paid holidays
- Paid Time Off
- incentive bonus programs (unless covered by a collective bargaining agreement)
- medical, dental, vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
- Training/onboarding (16 weeks on-site)
- Hybrid/virtual work arrangements
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata analysisproblem solvinginformation trackingdocumentationmulti-taskingtelephone communicationwritten correspondenceclaims processingeligibility verification
Soft skills
strong verbal communicationstrong written communicationattention to detailcritical thinkingempathypersistenceorganizational skillscustomer relationsadaptabilitytime management
Certifications
HS diploma or equivalent
