Assistant Area Manager
AvantStay
Assistant Area Manager
AvantStay
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $45,000 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Support the Area Manager in day-to-day operational activities related to AvantStay properties in the designated area
- Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
- Report to the local manager and perform assigned tasks, filling in as market lead and personnel manager in the absence of the local manager when needed
- Serve as a reliable point of contact for property owners, communicating timely and reviewing owner distribution statements
- Meet and maintain AvantStay standards and metrics related to owner satisfaction
- Collaborate with the in-market team to train, coach, and evaluate field operations personnel
- Monitor progress of guest or homeowner issues and ensure timely, quality resolution
- Identify issues or quality assurance concerns at properties and take or assign appropriate rectification actions
- Carry out essential, non-manual administrative duties to support daily operations without direct supervision
- Coordinate and/or oversee housekeeping and routine rental maintenance tasks (changing linens, moving furniture, changing light bulbs, troubleshooting cable or wifi issues)
- Ensure homes have appropriate inventory levels of consumables and linens for the market
- Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations
- Address guest and homeowner concerns via email, calls, texts, Slack messages, and tickets
- Frequently travel to properties within the designated area to support operations and ensure compliance
- Participate in rotating on-call after-hours market support
Requirements
- 2+ years of hospitality or customer-facing experience
- Vacation rental industry experience (preferred)
- Basic skills in Microsoft Office (Excel, Word & PowerPoint)
- Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs
- Ability to spend a majority of working time standing, walking, and driving to properties
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
- Responsiveness via Slack and email
- Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus.
- Must reside in the designated area.
- Valid driver's license and active car insurance
- Reliable, snow-ready car
