Assistant Area Manager
AvantStay
Assistant Area Manager
AvantStay
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteSalary
💰 $55,000 per year
Job Level
JuniorMid-Level
About the role
- Support the Area Manager in day-to-day operational activities for AvantStay properties in the designated area
- Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
- Report to the Area Manager and perform assigned tasks, filling in as market lead and personnel manager in their absence
- Serve as a reliable point of contact for property owners, review owner distribution statements, and act as a bridge to internal departments
- Meet and maintain AvantStay standards and metrics related to owner satisfaction
- Collaborate with the in-market team to ensure efficient operations, including training, coaching, and evaluating field operations personnel
- Monitor and ensure timely resolution of guest or homeowner issues and review quality of resolutions
- Proactively identify property issues or quality assurance concerns and take or assign corrective actions
- Carry out essential non-manual administrative duties to support daily operations
- Coordinate and/or oversee housekeeping and routine rental maintenance tasks (linens, furniture moves, light bulbs, cable/wifi troubleshooting)
- Ensure appropriate inventory levels of consumables and linens
- Conduct regular inspections of properties to ensure compliance with AvantStay standards
- Address guest and homeowner concerns via email, calls, texts, Slack messages, and tickets
- Frequently travel to various properties within the designated area and participate in rotating on-call after hours for market support
- Must reside within a short drive of the market and maintain hands-on in-market presence.
Requirements
- 2+ years of hospitality or customer-facing experience
- Vacation rental industry experience (preferred)
- Basic skills in Microsoft Office (Excel, Word & PowerPoint)
- Knowledge of Salesforce a plus
- Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
- Reliable car and a valid driver’s license
- Ability to spend a majority of working time standing, walking, and driving to properties
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
- Responsiveness via Slack and email
- Experience in hospitality and/or real estate and Accredited Residential Manager (ARM) designation are a plus.
- Must reside in the designated area.
- Business needs dictate hands on in market presence.
