Assistant Area Manager
AvantStay
Assistant Area Manager
AvantStay
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $68,640 per year
Job Level
JuniorMid-Level
About the role
- Support the Area Manager in all day-to-day operational activities for AvantStay properties in the designated area
- Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
- Report to the Area Manager and fill in as market lead and personnel manager in their absence
- Serve as a reliable point of contact for property owners; communicate timely and review owner distribution statements
- Act as a bridge between property owners and internal AvantStay departments; maintain owner satisfaction metrics
- Collaborate with the in-market team to train, coach, and evaluate field operations personnel
- Monitor and ensure timely resolution of guest or homeowner issues and review resolution quality
- Proactively identify property issues or quality assurance concerns and assign rectification duties
- Perform essential non-manual administrative duties to support daily operations
- Coordinate and/or oversee housekeeping and routine rental maintenance tasks
- Ensure homes have appropriate inventory levels of consumables and linens
- Conduct regular inspections to ensure compliance with AvantStay standards
- Frequently travel to properties within the designated area and participate in rotating on-call after-hours market support
Requirements
- 2+ years of hospitality or customer-facing experience
- Vacation rental industry experience (preferred)
- Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
- Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
- Reliable, snow-ready car and a valid driver’s license
- Ability to spend a majority of working time standing, walking, and driving to properties
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
- Responsiveness via Slack and email
- Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus.
- Business needs dictate hands-on, in-market presence
- Must reside within a short drive of our vacation rental properties in the designated area.
