AvantStay

Onboarding Specialist

• Own the onboarding lifecycle: Manage and coordinate all aspects of new property onboarding, ensuring each home transitions smoothly from signed contract to live listing.
• Be the point of contact: Serve as the primary liaison between homeowners and AvantStay’s internal stakeholders, ensuring clear, timely, and proactive communication throughout the process.
• Leverage tools and systems: Utilize AvantStay’s tech stack, dashboards, and project management tools to track onboarding progress, manage tasks, and surface risks proactively.
• Drive accountability: Collaborate with Field Operations, Market Leaders, and other cross-functional teams to keep tasks on schedule and ensure any issues are resolved quickly.
• Champion process automation: Identify and help implement opportunities to automate repeatable onboarding tasks in partnership with relevant teams.
• Use data to drive decisions: Analyze onboarding metrics to identify trends and recommend improvements for greater efficiency and homeowner satisfaction.
• Manage updates and reporting: Provide regular updates on onboarding progress, key milestones, risks, and contingency plans to leadership.
• Ensure compliance: Monitor contractual obligations and ensure that both AvantStay and homeowners meet agreed-upon requirements, including maintenance and vendor services.
• Continuously improve: Analyze processes and industry trends to recommend and implement improvements for greater efficiency, quality, and homeowner satisfaction.
• Uphold quality standards: Ensure all properties meet AvantStay’s brand standards before they’re listed for guests.
• Lead special projects: Take on additional onboarding and operational initiatives as assigned.

Property Onboarding Manager – Global

Engineer

• Perform routine inspections, maintenance, and repairs on hotel systems, including plumbing, electrical, HVAC, and mechanical equipment.
• Respond promptly to guest and staff maintenance requests, ensuring timely resolutions.
• Conduct preventative maintenance programs to reduce downtime and maintain property standards.
• Troubleshoot and repair guest room issues, including lighting, fixtures, and furniture.
• Maintain accurate records of work orders, inspections, and repairs.
• Assist with property improvements, renovations, and special projects as assigned.
• Ensure safety compliance with local building codes, health and safety regulations, and company policies.
• Collaborate with housekeeping and front desk teams to ensure guest satisfaction.
• Monitor inventory of tools, parts, and supplies, reporting any needs to management.
• Maintain a clean, safe, and organized work environment at all times.
• Must be able to respond quickly in emergency situations.

Hotel Maintenance Engineer

Designer

• Style homes for photoshoots, ensuring furniture arrangement and decorative accents enhance visual storytelling
• Source and arrange home decor, florals, greenery, table settings, and food displays
• Collaborate with photographers, field operations, and the creative team to align shoots with brand aesthetic
• Troubleshoot on-site styling challenges and make real-time adjustments to optimize shots
• Prepare homes the day before or the morning of shoots, support photographer during shoots, and wrap up/clean up after shoots

Interior Stylist, Photoshoot

Marketing

• Optimize listings through copywriting and photo selection
• Create and monitor systems of tracking for OTA performance metrics
• Utilize impressions and conversions data to make tactful decisions
• Conduct market research on listing performance trends and new channel opportunities
• Optimize distribution channels and website performance through detailed analysis of sales and reservation funnels to increase visibility and direct bookings
• Oversee the creation, analysis, and timeline management of visual content, ensuring alignment with our marketing brand
• Develop and implement marketing strategies specifically designed for vacation rentals
• Initiate and manage programs to enhance the guest experience, including developing loyalty programs and personalized communication strategies
• Act as project manager for property photoshoots
• Coordinate across the brand, social, and email teams to support execution of campaigns and content calendars
• Source, order, and manage inventory of marketing collateral (e.g., signage, printed materials, swag)
• Coordinate with local content creators, including tracking deliverables and communicating with local field operations teams

Manager

• Lead daily front desk operations with a focus on guest satisfaction, operational excellence, and efficiency.
• Recruit, train, and mentor front desk associates, fostering a culture of professionalism and hospitality.
• Manage guest relations, resolving escalations quickly and with empathy.
• Oversee reservations, room assignments, and occupancy management to optimize revenue and guest experience.
• Collaborate closely with housekeeping and maintenance teams to ensure rooms meet brand standards.
• Drive implementation of front desk policies, service protocols, and tech tools to improve workflows.
• Monitor guest reviews and feedback, using insights to enhance service delivery.
• Maintain accurate billing, payments, and cash-handling procedures.
• Serve as a brand ambassador, ensuring every interaction reflects AvantStay’s values of innovation and care.

Hotel Front Desk Manager

Operations

• Supervise and manage local field operations teams, including hiring, training, coaching, and delegating tasks
• Serve as primary homeowner and guest escalation contact and ensure timely issue resolution
• Coordinate and oversee housekeeping, maintenance, and groundskeeping operations across market properties
• Collaborate cross-functionally to evaluate property operations and implement operational improvements
• Perform administrative duties to support daily operations, reporting, and team performance management
• Ensure operational standards and guest experience consistency across AvantStay short-term rental properties

Field Operations

• Centralized business support to Field Operations, including property onboarding, regulatory affairs, business operations, and vendor management
• Manage vendors and virtual property management processes
• Develop strategy for new verticals and support business operations initiatives
• Support guest and owner experience by elevating quality standards and driving continuous improvement
• Track and improve key metrics: responsiveness, operational costs, overhead, CSAT, NPS
• Partner with Product & Engineering to leverage technology for KPI improvements
• Lead cost savings initiatives across cleaning, maintenance, and other recurring property services

Central Operations

• Oversee all day to day operational activities related to AvantStay properties in the designated area, working cross functionally with maintenance, housekeeping, and operations teams
• Supervise staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
• Serve as main point of contact to establish and cultivate relationships with property owners; review owner distribution statements and communicate property status
• Supervise progress and rectification of guest and homeowner issues and escalations, ensuring timely resolution and quality of outcomes
• Supervise and coordinate housekeeping and routine vacation rental maintenance tasks (changing linens, moving furniture, changing light bulbs, troubleshooting cable, addressing wifi issues)
• Collaborate with other teams and evaluate maintenance, groundskeeping, and housekeeping operations at each property within the market
• Carry out essential administrative duties to support daily operations and assign tasks to team members as necessary
• Ensure all homes have appropriate inventory levels of consumables and linens for the market
• Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations when necessary
• Address guest and homeowner concerns by responding to emails, calls, texts, Slack messages, and tickets in a timely manner
• Participate in rotating on-call after hours for market support
• Require close proximity to the market with frequent travel to various sites within the designated area

Area Manager

• Oversee daily housekeeping operations across all guest rooms, public spaces, and amenity areas to ensure the property consistently meets or exceeds cleanliness and presentation standards.
• Hire, schedule, lead, and coach a high-performing housekeeping team, managing labor hours and productivity in alignment with forecasted occupancy.
• Conduct regular room and public area inspections to ensure readiness, quality, and adherence to brand standards.
• Lead and manage the laundry operation to ensure timely and high-quality processing of all linen and terry.
• Respond promptly and professionally to escalated guest concerns related to cleanliness or in-room experience.
• Maintain and manage housekeeping supply and amenity inventories; oversee all ordering and departmental expense management.
• Conduct monthly inventories to ensure accurate stock levels and minimize waste or over-ordering.
• Partner closely with the General Manager and Front Office team to ensure seamless communication and delivery of service.
• Oversee the maintenance and implement a preventative maintenance program to support asset preservation and guest satisfaction.
• Monitor departmental performance metrics, including labor cost, CPOR, guest feedback, and work order resolution time.
• Support special projects, seasonal deep cleans, and pre-arrival preparation during peak periods.
• Ensure compliance with all safety, sanitation, and regulatory standards within the housekeeping and maintenance departments.

Housekeeping Manager

• Support the Area Manager in all day-to-day operational activities for AvantStay properties in the designated area
• Fill in as the market lead and personnel manager in the absence of the local manager when needed
• Serve as a reliable point of contact for property owners, communicate timely, and review owner distribution statements
• Meet and maintain AvantStay standards and metrics related to owner satisfaction
• Collaborate with the in-market team to ensure efficient operations, including training, coaching, and evaluating field operations personnel
• Monitor progress of guest or homeowner issues, ensure timely resolution and review quality of resolution
• Proactively identify property issues or quality assurance concerns and take action or assign rectification duties
• Carry out essential, non-manual administrative duties to support daily operations without direct supervision
• Coordinate and/or oversee housekeeping and routine rental maintenance tasks (changing linens, moving furniture, changing light bulbs, troubleshooting cable, addressing wifi issues)
• Ensure homes have appropriate inventory levels of consumables and linens
• Conduct regular inspections of properties to ensure compliance with AvantStay standards
• Address guest and homeowner concerns via email, calls, texts, Slack messages, and tickets
• Frequently travel to various properties within the designated area to support operations and ensure compliance
• Participate in rotating after-hours “On Call” market support

Assistant Area Manager

• Support the management team in day to day operational activities related to AvantStay properties in the designated area.
• Ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion.
• Report to the local market leader and perform routine assigned tasks and provide other support as directed.
• Conduct inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Maintain inventory and stock supply in the office and ensure that each market property has the necessary supplies and equipment.
• Respond to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
• Perform minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
• Frequently travel to various properties within the designated area to support operations and ensure compliance.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Strong focus on onboarding new homes.

Field Operations Agent

• Support the Area Manager in all day-to-day operational activities for AvantStay properties in the designated area
• Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
• Report to the Area Manager and fill in as market lead and personnel manager in their absence
• Serve as a reliable point of contact for property owners; communicate timely and review owner distribution statements
• Act as a bridge between property owners and internal AvantStay departments; maintain owner satisfaction metrics
• Collaborate with the in-market team to train, coach, and evaluate field operations personnel
• Monitor and ensure timely resolution of guest or homeowner issues and review resolution quality
• Proactively identify property issues or quality assurance concerns and assign rectification duties
• Perform essential non-manual administrative duties to support daily operations
• Coordinate and/or oversee housekeeping and routine rental maintenance tasks
• Ensure homes have appropriate inventory levels of consumables and linens
• Conduct regular inspections to ensure compliance with AvantStay standards
• Frequently travel to properties within the designated area and participate in rotating on-call after-hours market support

• Take ownership of key operational workflows such as permitting, inspections, inventory coordination, and field scheduling for Bay and Walton counties
• Identify inefficiencies in field operations and propose actionable solutions (e.g., consolidating storage units, improving delivery logistics)
• Track and manage follow-up actions from homeowner calls and walkthroughs, ensuring stakeholder alignment with Revenue Management, Owner Experience, and other internal teams
• Summarize homeowner meetings and generate case follow-ups, ensuring timely resolution and clear documentation
• Support high-touch owners by reinforcing strong communication and timely execution of service-related items
• Assist with project management across field and central teams to execute new operational programs and homeowner service initiatives
• Build and maintain cross-functional relationships with internal teams and external vendors to support smooth market operations
• Collaborate with market leadership to elevate team standards and ensure compliance with AvantStay brand expectations
• Step in to support and guide field staff during high-volume or high-priority periods
• Work with field teams on property compliance, inspections, and guest readiness
• Occasionally represent the market team in homeowner conversations when necessary, using sound judgment and professionalism

Market Operations Lead

• Support the Area Manager in day-to-day operational activities for AvantStay properties in the designated area
• Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
• Report to the Area Manager and perform assigned tasks, filling in as market lead and personnel manager in their absence
• Serve as a reliable point of contact for property owners, review owner distribution statements, and act as a bridge to internal departments
• Meet and maintain AvantStay standards and metrics related to owner satisfaction
• Collaborate with the in-market team to ensure efficient operations, including training, coaching, and evaluating field operations personnel
• Monitor and ensure timely resolution of guest or homeowner issues and review quality of resolutions
• Proactively identify property issues or quality assurance concerns and take or assign corrective actions
• Carry out essential non-manual administrative duties to support daily operations
• Coordinate and/or oversee housekeeping and routine rental maintenance tasks (linens, furniture moves, light bulbs, cable/wifi troubleshooting)
• Ensure appropriate inventory levels of consumables and linens
• Conduct regular inspections of properties to ensure compliance with AvantStay standards
• Address guest and homeowner concerns via email, calls, texts, Slack messages, and tickets
• Frequently travel to various properties within the designated area and participate in rotating on-call after hours for market support
• Must reside within a short drive of the market and maintain hands-on in-market presence.

• Style homes for photoshoots, ensuring every detail—from furniture arrangement to decorative accents—enhances the visual storytelling of each space.
• Source and arrange home decor, florals, greenery, table settings, and food displays to create a warm and inviting atmosphere.
• Collaborate with photographers, field operations, and the creative team to ensure each shoot aligns with the brand’s aesthetic vision.
• Troubleshoot on-site styling challenges and make real-time adjustments to optimize the shot.
• Work on a project basis for photoshoots which may involve styling the home the day before or the morning of the shoot, supporting photographer during the shoot, and wrapping up / cleaning up after the shoot is complete

Freelance Photoshoot Interior Design Stylist

• Support the Area Manager in day-to-day operational activities related to AvantStay properties in the designated area
• Ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion
• Report to the local manager and perform assigned tasks, filling in as market lead and personnel manager in the absence of the local manager when needed
• Serve as a reliable point of contact for property owners, communicating timely and reviewing owner distribution statements
• Meet and maintain AvantStay standards and metrics related to owner satisfaction
• Collaborate with the in-market team to train, coach, and evaluate field operations personnel
• Monitor progress of guest or homeowner issues and ensure timely, quality resolution
• Identify issues or quality assurance concerns at properties and take or assign appropriate rectification actions
• Carry out essential, non-manual administrative duties to support daily operations without direct supervision
• Coordinate and/or oversee housekeeping and routine rental maintenance tasks (changing linens, moving furniture, changing light bulbs, troubleshooting cable or wifi issues)
• Ensure homes have appropriate inventory levels of consumables and linens for the market
• Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations
• Address guest and homeowner concerns via email, calls, texts, Slack messages, and tickets
• Frequently travel to properties within the designated area to support operations and ensure compliance
• Participate in rotating on-call after-hours market support

• Lead multi-market operations overseeing Regional Area Managers, Area Managers, and General Managers across multiple geographies; manage teams of 50+ with a culture of accountability, innovation, and continuous improvement.
• Coach layered management by providing guidance and development across multiple levels of management, ensuring leaders at each layer are empowered, aligned, and equipped to succeed in a matrixed organizational structure.
• Launch & scale new markets by building operational playbooks to enter new geographies, ensuring successful stand-ups across staffing, vendor networks, owner onboarding, and guest experience.
• Integrate local acquisitions by leading operational integration of newly acquired property management businesses, aligning them to AvantStay’s systems, standards, and culture.
• Ensure operational excellence by meeting or exceeding KPIs including guest satisfaction (CSAT, NPS), owner retention, quality standards, and financial performance; drive efficiency in cleaning, maintenance, and vendor management.
• Build strong owner relations by serving as a strategic partner, understanding their goals, aligning them with operational objectives, and providing transparency through effective communication and reporting.
• Financial & strategic management by owning budgets across markets; track and improve unit economics, overhead costs, and portfolio profitability.
• Data-driven leadership using spreadsheets, dashboards, and reporting tools to guide decision making and improve operations; partner with Data, Product, and Engineering to leverage technology that scales quality and efficiency.
• Cross-functional collaboration by serving as the voice of the field for central functions including Product, Engineering, Finance, and CX; ensure alignment on strategy and execution.

Director of Operations and Strategy

Sales

• Develop and execute a comprehensive strategy to drive corporate travel bookings across AvantStay’s portfolio, with an emphasis on urban, experiential product.
• Identify, acquire, and grow relationships with top national and local corporate accounts, travel managers, relocation companies, and business travel partners.
• Forge long-term partnerships with organizations that align with AvantStay’s brand and travel offerings, including Fortune 500 companies, creative agencies, entertainment groups, and high-growth startups.
• Lead the management and optimization of business procurement platforms (Cvent, SAP Concur, etc.) and oversee all RFP processes to maximize win rates and revenue impact.
• Collaborate with marketing and revenue management teams to position AvantStay as a leading corporate travel partner, leveraging data-driven insights to target the right industries and geographies.
• Build and maintain a healthy pipeline of corporate business opportunities, using CRM systems to track, forecast, and report performance.
• Partner with operations, guest experience, and revenue management teams to ensure seamless execution for corporate clients, from booking through post-stay follow-up.
• Represent AvantStay at industry events, trade shows, and networking opportunities to build awareness and drive new business.
• Track KPIs, analyze performance, and adjust strategies to continually improve conversion rates, revenue per account, and client retention.

Corporate Sales Manager

Account Manager

• Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets.
• Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
• Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems.
• Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income.
• Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency.
• Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement.
• Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office

Account Manager – Global

Analyst

• Support Strategic Initiatives: Support the Associate Director, Strategic Asset Management to manage analysis, reporting, and ad hoc projects for high-priority partnerships.
• Drive Tableau Reporting Excellence: Build, enhance, and maintain Tableau dashboards and reports; identify opportunities for new reporting solutions; and lead change initiatives to improve visualization, accessibility, and insight delivery.
• Enhance Financial Insights: Analyze results, monitor variances, identify trends, and recommend actionable strategies to management.
• Manage Property Performance: Oversee daily analysis of property-level financial performance, identifying opportunities and risks across key metrics.
• Build and Maintain Models: Develop and maintain financial models to track and forecast property revenue, occupancy, expenses, and NOI.
• Project Management & Stakeholder Coordination: Manage cross-functional projects from start to finish, including realtor and homeowner communications, creation of owner decks, coordination of financial reviews, and weekly performance reporting.
• Collaborate Cross-Functionally: Partner with internal teams to optimize portfolio performance and deliver actionable insights.
• Prepare and Present Reports: Deliver clear, data-driven reporting to internal stakeholders, property owners, and executive leadership.
• Engage with Homeowners & Realtors: Lead conversations with a solutions-oriented approach, offering strategic recommendations backed by solid analysis.
• Refine Processes: Continuously improve tools, workflows, and reporting to enhance operational efficiency and accuracy.

Analyst, Strategic Asset Management

Product Manager

• AvantStay delivers world class, authentic, tech-enabled short-term rental (STR) group experiences targeted at the millennial generation.
• Seeking a Product Manager who thrives on full accountability and ownership of a problem space; hands-on with user interviews, SQL, prototyping, and cross-functional delivery.
• Own a problem end-to-end: understand users, map pain points, and deliver solutions that improve conversion, retention, or efficiency.
• Talk to users, build prototypes using AI/no-code tools (Cursor, v0, Bolt, Webflow, Figma) to validate ideas.
• Get into the data: write SQL, partner with Data, track KPIs, and build dashboards.
• Drive rapid experimentation (A/B, multivariate) with clear hypotheses and success metrics.
• Collaborate cross-functionally with Design, Engineering, Marketing, Ops, and Guest Experience.
• Deliver high standards at pace; balance speed with quality and scalability.

Solutions Engineer

• We’re seeking a Zendesk Solutions Engineer to own the configuration, optimization, and ongoing management of AvantStay’s Zendesk platform.
• Design workflows, build integrations, and deploy automations that make Guest Experience and Account Management teams more efficient and effective.
• Partner cross-functionally across GX, Ops, Product, and Engineering to ensure outstanding customer support at scale.
• Zendesk platform ownership: Support, Guide, Talk, Explore, and integrations.
• Design and maintain triggers, macros, SLAs, routing rules, and AI/automation features.
• Connect Zendesk to Slack, Linear, internal tools via APIs, middleware, and webhooks.
• Build dashboards, reports, and custom Explore datasets for KPIs (response times, CSAT, NPS, resolution rates).
• Lead implementation of CX AI strategy within Zendesk: chatbots, intelligent triage/routing, sentiment analysis, knowledge base recommendations.
• Establish change management, documentation, and role/permissions frameworks.
• Train CX teams on new features and act as trusted advisor to leadership on platform strategy.

Global Solutions Engineer

Account Executive

• AvantStay delivers exceptional, unique stays for group travelers in a tech-enabled millennial hospitality brand
• Seeking a self-motivated Sales Executive responsible for discovering and pursuing new sales prospects and closing deals
• Research and recommend prospects for new business opportunities through cold outreach (cold calls, cold emails, LinkedIn Inmail, DMs, Messenger, etc.)
• Run the prospect through end to end sales cycle
• Focus on building relationships with HOAs, multifamily developments, and hotels
• Build and foster relationships with real estate agents and brokerages
• Build and maintain relationships with clients and prospects
• Negotiate property management agreements
• Assist in onboarding new prospects
• Work with existing homeowners to retain home in portfolio
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Attend workshops to learn more technical and professional skills for the job
• Build and maintain professional networks
• Meet with potential clients to determine their needs
• Perform other duties as assigned