Customer Service Representative
Capital Blue Cross
React
Call Center Customer Service Sales Representative
Republic Services
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
Junior
About the role
- Responds to inbound calls within inside sales environment from business customers inquiring about Republic Services products and services.
- Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.
- Creates customized solutions to acquire new business utilizing the sales tactics learned through training programs, sales model and mentoring process.
- Proactively promotes Republic Services products and services to existing customers for cross/up-sell opportunities.
- Provides sales support to existing customers wanting to make changes to their accounts.
- Performs sales retention by using sales tactics learned through the training and mentoring process.
- Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.
- Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers.
- May assist the sales team focused on Residential customers as business needs arise.
- Exemplifies high levels of quality, productivity and efficiency consistent with continuous quality improvement.
- Performs other job-related duties as assigned.
Requirements
- Self-starter and a strong work ethic.
- Strong research, investigation and problem resolution skills.
- Strong verbal, written, typing and interpersonal communication skills.
- Spanish bilingual fluency, in a business environment.
- High school diploma or GED.
- Minimum of 1 year of experience in call center or sales environment.
- Available to work any 40 hour work week between 7:30am-6:30pm PST Monday through Friday.
