Eletromidia

Analyst

• Workflow Management: Oversee the workflow and the pipeline of video production requests, ensuring all submissions are prioritized and assigned correctly;
• Demand Management: Act as the central point for receiving, analyzing, and triaging new post-sales video requests;
• Vendor Management (Production Companies): Prepare and deliver clear, detailed briefs to partner production companies, ensuring they have all necessary information for execution;
• Communication and Interface: Serve as the contact point with production companies, monitor schedules, answer questions, and ensure deadlines are met;
• Administrative/Financial Control: Organize and manage the flow of invoices, purchase orders, and payments related to vendors and video projects;
• Proactivity and Improvement: Monitor project progress, proactively identify potential bottlenecks or delays, and propose fast, effective solutions.

Media Planning Analyst – Mid-level

Operations

• Provide support to SMB customers using the platform to create and manage campaigns.
• Handle customer service and operational support to resolve questions and issues.
• Monitor campaign workflows and ensure correct delivery of placements.
• Monitor the performance of media points.
• Coordinate with partners on inactive placements and track resolution of incidents.
• Support the Customer Success team with operational routines related to campaigns.

SMB Assistant – Customer Success Operations

• Lead the operation responsible for deploying and maintaining networks of Smart Displays distributed across thousands of establishments in Brazil;
• Coordinate the rollout of new display networks, ensuring technical quality of installations and adherence to schedules;
• Ensure continuous operation of the displays, including technical support, infrastructure monitoring, and incident management;
• Coordinate an operation involving internal teams, field partners, and technology vendors;
• Design and evolve operational processes, including deployment playbooks, installation standards, and technical procedures;
• Define and track SLAs and operational metrics, such as display uptime, average deployment time, and remote incident resolution rate;
• Manage service providers and field partners, including setting quality standards, performance management, certification, and partner network expansion;
• Coordinate deployment and field technical support activities across different regions of the country;
• Work closely with Commercial, Customer Success, Product, and Monetization teams to ensure deployment and evolution of operated networks;
• Lead and develop a multidisciplinary internal team, including deployment engineers, technical support, network monitoring, and media operations professionals;
• Identify improvement opportunities and evolve the area's operating model to support operational expansion.

Retail Media In-Store Operations Manager

Product Manager

• Define and evolve the product vision for Eletromidia Aqui Ads, connecting strategy, user needs and business objectives
• Prioritize and manage the backlog, making decisions guided by data, impact and effort
• Conduct continuous discovery: user interviews, behavioral analysis, tests and validations
• Work closely with engineering, design, data, marketing and growth, ensuring alignment and end-to-end execution
• Track key product metrics (conversion, activation, retention, revenue, churn) and turn insights into the roadmap
• Lead feature launches, improvements and experiments, ensuring clarity of scope, timing and impact
• Act as the product reference within the team, raising the level of strategic thinking and execution
• Map and remove bottlenecks in the advertiser journey, from onboarding to repurchase

Senior Product Manager

Full-stack Engineer

• Integrate the HR ecosystem: Develop, consume and maintain REST APIs to connect systems (e.g., Recruitment, Payroll, Benefits and Training).
• Build internal solutions: Develop dashboards and management tools using low-code platforms (Retool) to increase operational agility.
• Automate processes: Identify manual bottlenecks in HR and implement RPA solutions and automation scripts to optimize the team’s time.
• Maintenance and evolution: Maintain web applications (frontend and backend) for internal needs, ensuring a smooth employee experience.
• Data intelligence: Support extraction and structuring of data from multiple sources to create People Analytics dashboards.
• Technical autonomy: Actively participate in requirements gathering with the HR team, recommending the best technologies and architectures for each challenge.

HR Tech Engineer, Mid-level Full Stack

Customer Success Manager

• Strategic portfolio management (revenue-focused)
• Manage an SMB portfolio with high renewal potential.
• Lead renewal negotiations with a strategic focus on retention and margin.
• Identify upsell and cross-sell opportunities within the OOH media portfolio.
• Act consultatively, aligning clients' marketing objectives with Eletromidia's solutions.
• Develop action plans to mitigate churn and drive expansion.
• 📊 Data intelligence and strategic insight
• Analyze satisfaction surveys (NPS, CSAT, etc.) and cross-reference them with performance, product and revenue data.
• Identify behavior patterns, risks and opportunities within the SMB base.
• Generate actionable insights for the Commercial, Product and Operations teams.
• Support the evolution of the area’s strategic KPIs.
• 🏗️ Building the Customer Success area
• Actively contribute to structuring and evolving Customer Success processes.
• Support the creation of playbooks, follow-up rituals and relationship strategies.
• Serve as a key player in consolidating a data- and retention-oriented culture.

Senior Customer Success Analyst – SMB

Administration

• **💡 Here, you will:**
• Assist in the drafting, review and analysis of contracts, with emphasis on compliance with legal and regulatory requirements;
• Monitor and manage contractual clauses, ensuring all obligations are fulfilled in accordance with agreed terms;
• Support negotiations for new contracts and amendments, participating in meetings to align conditions and deadlines;
• Update and maintain contract records in internal systems and control spreadsheets;
• Track and manage contract expiration and renewal deadlines, notifying the parties involved of necessary actions;
• Prepare periodic reports on contract status, identifying potential risks and proposing solutions;
• Assist in resolving any contractual issues, working with different areas of the company;
• Perform filing and organization of physical and digital contracts.

Junior Contract Administration Analyst

General Counsel

• Draft, review and update minutes, bylaws and other corporate documents.
• Manage and keep corporate books and corporate records up to date.
• Support corporate governance matters, ensuring best practices and regulatory compliance.
• Work on intellectual property, including active management of the group's trademarks and patents portfolio, handling registrations, renewals and protection of intangible assets.
• Draft and manage powers of attorney and other relevant legal instruments.
• Provide advisory support on various corporate and company law matters.