EHUD SASSON

Billing Specialist

• Posting CDT codes to patient’s ledger based on provider clinical notes according to billing guidelines
• Submission of insurance claims using practice management software
• Ensuring claims are submitted with correct attachments such as x-rays, narratives, perio charting and intraoral photos
• Ascertaining why claims have been rejected and implementing corrective measures
• Identifying irregularities such as missing payments, missing procedures etc in patient accounts
• Responsible for reconciling all payments received by the practice through multiple payment methods
• Processing prior authorizations for procedures on behalf of the patient
• Auditing clinical notes by treatment coordinators and posting procedures to patient’s treatment plan
• Compiling dental records in response to requests from patients and dental insurances

Dental Billing Specialist

Administrative Assistant

• Support the Office Manager in overseeing day-to-day administrative operations across 5+ dental practices in Brooklyn and Queens.
• Supervise, train, and support front office staff—including receptionists, schedulers, and billing specialists—to ensure top-tier performance and service.
• Manage patient scheduling systems to maximize provider efficiency and reduce wait times.
• Address patient inquiries and handle escalations or concerns with professionalism and a patient-first mindset.
• Monitor and enforce compliance with HIPAA, OSHA, and internal office policies; implement improvements where needed.
• Assist with hiring, onboarding, and performance evaluations of administrative staff to foster a positive and productive work environment.
• Collaborate with leadership to streamline workflows, improve processes, and enhance the overall patient experience.
• Maintain inventory and office supplies across multiple locations, ensuring organized and efficient front office operations.
• Leverage dental practice management software (such as Dentrix Ascend, Open Dental, or Eaglesoft) for records, reporting, and financial oversight.
• Contribute to marketing and patient outreach initiatives to support practice growth and engagement.

Assistant Dental Office Manager

Operations

• Lead the operational success of 2–5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency.
• Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence.
• Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations.
• Design and implement training programs that empower team members with the skills and tools needed to succeed.
• Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance.
• Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience.
• Support and guide team members through escalated situations, while reinforcing best practices in daily operations.
• Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices.
• Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions.
• Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth.

Regional Director – Field Operations

Sales

• Greet patients with a warm and welcoming demeanor, providing a comfortable environment for those who may feel nervous about dental procedures.
• Utilize your sales experience to effectively present treatment options, answer patient questions, and explain the benefits of recommended treatments.
• Assist patients in understanding their dental insurance plans, including PPO, DMO, DHMO, and NYS Managed Care.
• Help patients understand their benefits, out-of-pocket costs, and work with them to find solutions that fit their needs.
• Clearly explain treatment plans and help patients understand the value of the services offered, overcoming any objections and helping them commit to the treatment they need.
• Support patients in exploring third-party financing options and assist them with completing financing applications.
• Walk patients through credit check processes and help them make affordable payment arrangements.
• Ensure accurate documentation of treatment discussions, patient financial arrangements, and insurance approvals.
• Communicate with the clinical team and front desk to ensure smooth treatment scheduling and processing.
• Address patient concerns creatively and proactively, helping them overcome financial or treatment-related barriers to receiving the care they need.

Dental Billing Specialist

Assistant Dental Office Manager

Regional Director – Field Operations

Treatment Coordinator, Sales Experience