EGYM

Technical Account Manager

EGYM

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $72,000 - $95,000 per year

Job Level

Mid-LevelSenior

About the role

  • Bridge the gap between technology and business outcomes, providing hands-on support, strategic guidance, and technical expertise throughout the customer lifecycle
  • Serve as the primary technical liaison for assigned customer accounts; ensure seamless onboarding, configuration, and ongoing technical support
  • Identify, document, and maintain an up to date and relevant resource library for customers and customer-facing teams
  • Demonstrate the advantages of EGYM's technically sophisticated solution to customers
  • Collaborate with Sales, Customer Success, Product, and Partnerships & Integrations teams to ensure successful deployments and adoption
  • Manage escalations, troubleshoot complex issues, and coordinate resolution with internal teams
  • Provide technical guidance on new product features, integrations, and best practices to maximize customer ROI
  • Contribute to process improvements, documentation, and knowledge sharing within the Customer Success team
  • Build trusted relationships with customers by understanding their business objectives and proactively providing solutions
  • Create and deliver product demonstrations (workshops, online demos, conference presentations) and participate in industry events
  • Assess Need vs Want for business requirements and provide consultative feedback and recommendations, including guidance on new integration requests

Requirements

  • 3+ years in a technical account management, customer success, or technical support role (SaaS, fitness technology or health and wellness industries preferred)
  • Deep understanding of software development tools and the entire product lifecycle
  • Strong technical aptitude; ability to translate complex concepts into simple, actionable solutions
  • Proven track record of building and maintaining strong customer relationships
  • Excellent communication (verbal and written), problem-solving, and project management skills
  • Experience with CRM tools (Salesforce preferred)
  • Familiarity with APIs, integrations, and network infrastructure
  • Growing desire to learn and utilize AI tools to improve efficiency and reduce complexity
  • Proactive, resourceful mindset and ability to work extremely independently
  • Ability to successfully collaborate across multiple organizational levels
  • Willingness to travel occasionally domestically and internationally (max. 10%) and maintain a valid passport
  • Availability and ability to come into the Denver office for necessary projects and meetings