EGYM

Technical Account Manager

• Bridge the gap between technology and business outcomes, providing hands-on support, strategic guidance, and technical expertise throughout the customer lifecycle
• Serve as the primary technical liaison for assigned customer accounts; ensure seamless onboarding, configuration, and ongoing technical support
• Identify, document, and maintain an up to date and relevant resource library for customers and customer-facing teams
• Demonstrate the advantages of EGYM's technically sophisticated solution to customers
• Collaborate with Sales, Customer Success, Product, and Partnerships & Integrations teams to ensure successful deployments and adoption
• Manage escalations, troubleshoot complex issues, and coordinate resolution with internal teams
• Provide technical guidance on new product features, integrations, and best practices to maximize customer ROI
• Contribute to process improvements, documentation, and knowledge sharing within the Customer Success team
• Build trusted relationships with customers by understanding their business objectives and proactively providing solutions
• Create and deliver product demonstrations (workshops, online demos, conference presentations) and participate in industry events
• Assess Need vs Want for business requirements and provide consultative feedback and recommendations, including guidance on new integration requests

Product Designer

• Lead with Ownership: Translate objectives into UX strategies and define path forward.
• Discover Needs: Drive research to uncover user and customer insights in pilot programs.
• Design Experiences: Build personas, map journeys, design flows, create prototypes.
• Prototype & Test: Quickly build, test, and iterate prototypes with users and clients.
• Entrepreneurial Spirit: Think beyond silos, take initiative, drive product success.
• Stay Fresh & Tech-Savvy: Scout and integrate new UX methods and AI-driven tools.
• Onboarding and first 90 days goals: onboard to EGYM ecosystem, visit client sites, deliver UX research & design plan, run testing cycles, lead end-to-end UX sprint.

Technical Account Manager

Lead Product Designer