Education at Work

Client First Customer Advocate

Education at Work

part-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $14 per hour

Job Level

Mid-LevelSenior

About the role

  • Engage with customers through inbound phone calls and email as a Client First Center team member.
  • Customer support across sectors; develop effective communication, problem-solving, dependability, adaptability, and teamwork skills.
  • Answer customer inquiries about bank products and services through phone.
  • Recognize sales opportunities and refer clients to sales associates.
  • Remain current on products, services, policies, and procedures.
  • Resolve customer issues through account research and utilization of support materials and resources.
  • Perform customer account transaction and maintenance activities accurately.
  • Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
  • Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.

Requirements

  • Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.
  • Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.
  • Strong organizational, planning, and time management abilities.
  • Demonstrate empathy, patience, and a positive attitude in all customer interactions.
  • Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards.
  • Maintain PCI Compliant workspace.
  • Must create a 20+ hour weekly schedule within First Financial Bank's Hours of Operation (Monday - Friday: 8 am - 8 pm EST; Saturday: 8 am - 5 pm EST; Sunday: Closed).
  • Must have two weeknight closing shifts (until 8 pm EST) in a weekly schedule, as well as at least 2 hours on Saturdays.