Customer Advocate

• Serve as primary point of contact, owner of the relationship with the client
• Schedule, organize and lead professional meetings with clients, internal resources and external partners
• Fully understand client issues and concerns to the level of being able to transfer the knowledge to a subject matter expert
• Provide timely, proactive feedback to clients on outstanding issues
• Manage contractual SLAs and expirations
• Actively manage assigned tickets
• Coordinate releases with clients, vendors and internal resources
• Maintain system expertise through regularly provided training sessions
• Triage and troubleshoot client reported issues or requests
• Always deliver above and beyond service to exceed our clients’ expectations

Client Advocate

Business Customer Advocate I