eduard - Die Kursplattform

Social Media Manager

• In this versatile role, you combine creative content work with organizational and administrative tasks and support our team in day-to-day operations.
• You develop creative content ideas and produce content for social media (e.g., Reels, Stories, posts) as well as for newsletters, blog posts, and other digital formats.
• You plan and maintain our content and editorial calendar, ensuring consistent, audience-appropriate communication.
• You present educational and corporate topics in a clear, structured, and engaging way.
• You manage our social media channels, interact with the community, and strengthen brand engagement.
• You coordinate appointments and meetings and act as the first point of contact for general organizational inquiries.
• You assist with administrative tasks, such as receipt management (pre-accounting), invoicing, and drafting minutes and correspondence.
• You contribute to the organization and coordination of events and appointments — working remotely and location-independently.

Content, Social Media, Administration

Customer Success Manager

• In this role you are the first point of contact for our prospective customers (inbound).
• You advise them on selecting the right courses and training programs and actively support them on their path to learning success.
• Sales: You conduct qualified advisory and sales conversations (inbound & outbound) and inspire potential customers with our e‑learning solutions.
• You create tailored proposals and proactively manage them through to successful closure.
• You maintain and manage your sales pipeline in the CRM system and independently monitor all sales opportunities.
• You take responsibility for invoice and payment control in close coordination with internal stakeholders.
• You actively contribute to the development and optimization of our sales funnel.
• Customer Success: You support our existing customers after contract signing and act as the central contact for general inquiries.
• You assist with the use of our learning platform and ensure high customer satisfaction and sustainable learning outcomes.
• You collect structured customer feedback and work closely with the product team to continuously improve our offerings.

Content, Social Media, Administration

Sales & Customer Success Manager – m/f/d