eduard - Die Kursplattform

Sales & Customer Success Manager – m/f/d

eduard - Die Kursplattform

full-time

Posted on:

Location Type: Hybrid

Location: Graz • 🇦🇹 Austria

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Salary

💰 €3,000 per month

Job Level

Mid-LevelSenior

About the role

  • In this role you are the first point of contact for our prospective customers (inbound).
  • You advise them on selecting the right courses and training programs and actively support them on their path to learning success.
  • Sales: You conduct qualified advisory and sales conversations (inbound & outbound) and inspire potential customers with our e‑learning solutions.
  • You create tailored proposals and proactively manage them through to successful closure.
  • You maintain and manage your sales pipeline in the CRM system and independently monitor all sales opportunities.
  • You take responsibility for invoice and payment control in close coordination with internal stakeholders.
  • You actively contribute to the development and optimization of our sales funnel.
  • Customer Success: You support our existing customers after contract signing and act as the central contact for general inquiries.
  • You assist with the use of our learning platform and ensure high customer satisfaction and sustainable learning outcomes.
  • You collect structured customer feedback and work closely with the product team to continuously improve our offerings.

Requirements

  • You enjoy active customer contact, are strong at closing deals, and can identify the needs of both prospective and existing customers.
  • You have at least 3 years of professional experience in inside sales or a comparable role.
  • Experience in the education sector, adult education, or the e‑learning environment is an advantage but not required.
  • You are a strong communicator, confident and empathetic, and value close collaboration with the team and internal stakeholders (e.g., product, marketing).
  • You excel in consultative sales conversations as well as in service‑oriented customer support and find the right approach for different concerns.
  • You work in a structured, independent, and goal‑oriented manner and are proficient with Google Workspace (e.g., Gmail, Google Docs, Sheets) and, ideally, CRM systems.
  • You have very good German language skills and good English skills, both written and spoken.
Benefits
  • Flexibility: Modern, location‑independent working model with an attractive home office policy.
  • Team & Spirit: A young, dynamic, and collegial team with flat hierarchies, short decision‑making processes, and regular company events.
  • Development: Space for personal growth, professional development, and gaining valuable experience.
  • Equipment: Modern Apple work devices, including a MacBook Pro, for efficient and comfortable work.
  • Compensation: The collective agreement minimum salary for this position is €3,000 gross per month (full‑time). A market‑conform salary above this is possible depending on your individual qualifications and experience.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inside salesconsultative salescustomer supportsales pipeline managementinvoice controlpayment control
Soft skills
strong communicatorempatheticcollaborativegoal-orientedstructured