eduard - Die Kursplattform

Sales & Customer Success Manager

eduard - Die Kursplattform

full-time

Posted on:

Location Type: Hybrid

Location: Graz • Austria

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €2,400 per month

About the role

  • In this role, you are the primary point of contact for our prospective customers (inbound).
  • You advise them on selecting the right courses and training programs and actively support them on their path to learning success.
  • Sales: You conduct qualified advisory and sales conversations (inbound & outbound) and inspire potential customers about our e‑learning solutions.
  • You prepare tailored proposals and proactively manage them through to successful closing.
  • You maintain and manage your sales pipeline in the CRM system and independently track all sales opportunities.
  • You take responsibility for invoice and payment monitoring in close coordination with internal stakeholders.
  • You actively contribute to the development and optimization of our sales funnel.
  • Customer Success: You support our existing customers after contract signing and serve as the central contact for general inquiries.
  • You assist with the use of our learning platform and ensure high customer satisfaction and sustainable learning outcomes.
  • You collect structured customer feedback and work closely with the product team to continuously improve our offerings.

Requirements

  • You enjoy active customer contact, are strong at closing deals, and can identify the needs of both prospects and existing customers.
  • You have at least 3 years of professional experience in inside sales or a comparable role.
  • Experience in the education sector, adult education, or e‑learning environment is an advantage but not required.
  • You are a strong communicator, present yourself confidently and empathetically, and value close collaboration within the team and with internal stakeholders (e.g., Product, Marketing).
  • You excel in advisory and sales conversations as well as in service‑oriented customer support and find the right approach for different concerns.
  • You work in a structured, self‑directed, and goal‑oriented manner and are confident using Google Workspace (e.g., Gmail, Google Docs, Sheets) and, ideally, CRM systems.
  • You have very good German language skills and good English skills, both spoken and written.
Benefits
  • Flexibility: A modern, location‑independent way of working with an attractive home‑office policy.
  • Team & Spirit: A young, dynamic, and collegial team with flat hierarchies, short decision‑making paths, and regular company events.
  • Development: Room for personal growth, professional development, and the opportunity to gain valuable experience.
  • Equipment: Modern Apple work devices, including a MacBook Pro, for efficient and comfortable work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inside salescustomer supportsales pipeline managementclosing dealsadvisory conversationsproposal preparationinvoice monitoringpayment monitoringcustomer feedback collectionsales funnel optimization
Soft Skills
strong communicationempathetic presentationteam collaborationgoal-orientedstructured workself-directedcustomer needs identificationservice-oriented approachactive customer contactconfident interaction