Operations Manager
EDITEC
Job Level
Mid-LevelSenior
About the role
- Work directly with Business Development HQ and local Operation and Finance Managers (expat teams)
- Direct accountability for local retail staff and agents and manage local business divisions (HR, Retail, Accounting, Marketing, IT)
- Support expansion of Online operations
- Field work and visits to local retail stores and agents
- Review and analyse sales statistics and provide direction to increase sales
- Monitor agents' sales patterns and develop Performance-Related Pay Models
- Ensure local accounting makes accurate and timely sales and cash collections
- Conduct field analysis and map territories to expand network via agents, retail stores or franchise agreements
- Ensure company standards across Retail, Marketing and Customer Service
- Safely organise payments for winnings including large lottery payments
- Prepare OPEX and investment budget projections and detailed cash flow analysis with P&L responsibility
- Assist Operation Manager in proposing and organising marketing campaigns and arrange campaigns for Lottery Winners
- Conduct market studies, collect customer feedback and report findings to Product and Marketing teams
- Produce quarterly competitor reviews on product, pricing and marketing actions
- Source and negotiate commercial licensing, distribution and supply agreements and review contracts
- Ensure compliance with local legislation and assist with documentation for tax office and Gaming Board
- Hire and train local business divisions and recruit/retain agents (typically 200-400 agents)
- Tailor and deliver training on products, cross-selling techniques and ticket printing machines; mentor local retail managers
Requirements
- Successfully completed university at a BA or Masters degree
- Excellent oral and written English (ideally with French language skills)
- Proficiency in MS Office applications (Excel, PowerPoint, Word)
- Excellent Project Management skills
- Strong analytical skills and ability to focus on details
- Innovative, high degree of initiative and independent working style
- Capacity to readily adapt to a changing and dynamic environment
- Experience gained preferably across emerging markets (optional)
- Valid passport and required vaccinations for the given country
- Versatility, management and leadership skills; work ethics and discipline
