Edia

Backend Engineer

• Architect and oversee backend systems across our product lineup and internal tooling
• Guide AI coding assistants to implement large-scale changes and new features
• Review, debug, and refine AI-generated code to production standards
• Use AI internally to automate business operations
• Ship full-stack features end-to-end

Senior Backend Engineer

Customer Success Manager

• Develop and maintain trusted advisor relationships with key decision-makers and influencers across district leadership, administrators, and educators with a focus on high-value accounts.
• Guide customers through best practices in AI-powered student success, ensuring they achieve measurable impact in areas such as MTSS, absenteeism reduction, and math proficiency.
• Leverage deep knowledge of AI in education, the Edia platform, and K-12 challenges to help schools optimize their use of AI-driven insights.
• Identify upsell and cross-sell opportunities that align with district priorities, ensuring expanded usage of Edia’s platform.
• Implement proactive retention strategies, mitigating churn by addressing customer needs before they become pain points.
• Act as the voice of the customer, collaborating with product and engineering teams to influence the roadmap with key feature requests and integrations.
• Partner with customers to develop Joint Success Plans that align Edia’s AI capabilities with district goals, curriculum strategies, and intervention programs.

Senior Backend Engineer

Enterprise Customer Success Manager, CSM