EdgeUno

Marketing

• Develop and execute a comprehensive marketing strategy aligned with EdgeUno’s growth goals and regional expansion plans
• Build, lead, and mentor a high-performing marketing team across digital, brand, and field marketing
• Partner with the CEO and COO to shape EdgeUno’s global brand voice and storytelling
• Strengthen EdgeUno’s brand positioning as the most trusted partner for internet, cloud, and edge infrastructure in Latin America
• Oversee corporate communications, public relations, and content creation (press releases, thought leadership, case studies)
• Build and execute ROI-driven lead generation programs that drive qualified pipeline for Sales
• Design and manage campaigns across digital, social, SEO/SEM, events, and partnerships
• Develop and execute EdgeUno’s global event strategy and measure ROI for each activity
• Collaborate with Product and Sales Engineering to create product launch campaigns, landing pages, and sales enablement materials
• Define clear KPIs and dashboards for marketing performance (leads, conversions, cost per lead, ROI)

Marketing Manager

Chief of Staff

• Propiedad de la cadencia operativa del CEO: prioridades semanales, planificación trimestral, seguimientos y ciclos de responsabilidad.
• Impulsar iniciativas multifuncionales en Cloud, Conectividad, Baremetal, Infraestructura de IA, Revenue y Tecnología.
• Preparar informes ejecutivos, presentaciones para inversores, notas de la junta, y conocimientos de clientes.
• Reforzar los valores fundamentales de EdgeUno.
• Liderar investigaciones y diligencias de nuevos mercados, asociaciones, M&A, expansiones de AI/data-center.

Chief of Staffing

Analyst

• Monitor network devices and systems using tools like Zabbix, LibreNMS, and Grafana
• Diagnose and troubleshoot network issues, escalating when necessary
• Open, manage, and follow up on tickets with internal and external stakeholders
• Maintain accurate documentation of network configurations and incident resolutions
• Respond to customer inquiries via calls and tickets in English
• Collaborate with the Network Engineering Team on network configurations and improvements
• Participate in special projects across the Network, SRE, and Cloud teams

NOC Analyst

Security Engineer

• Support maintenance and continuous improvement of the Information Security Management System (ISMS) aligned with ISO 27001:2022
• Update and maintain policies, processes, and procedures to reflect evolving security controls and compliance requirements
• Assist in risk assessments, control evaluations, and internal security reviews
• Configure, maintain, and create use cases and playbooks in Wazuh SIEM and SOAR platforms for enhanced threat detection and automated incident response
• Conduct vulnerability management for infrastructure and applications using tools such as Nessus, Snyk, and Fortinet
• Participate in incident response activities, including investigation, containment, remediation, and reporting
• Support continuous monitoring and alerting through SOC operations
• Contribute to threat intelligence gathering, focusing on Indicators of Compromise (IoCs) by geography and industry
• Monitor and manage IP reputation and malicious domain blocking in line with regulatory and compliance requirements
• Support periodic IAM reviews, user cleanup, and recertification processes to enforce least privilege and proper access control
• Collaborate with IT to ensure consistent enforcement of IAM policies and account lifecycle management
• Help execute and evaluate phishing and ransomware simulations using Smartfense and others
• Assist in external security audits with providers and clients, supplying evidence and documentation as required
• Support internal control testing, on-demand audits, and penetration testing for platforms, processes, and third parties
• Participate in security reviews for information exchange with vendors and partners
• Support the implementation, deployment, and management of Data Loss Prevention (DLP) tools and processes, including data classification and monitoring
• Maintain and optimize Defender, Fortinet, and Linux-based security tools
• Use Wireshark and Zabbix for traffic analysis, anomaly detection, and network performance monitoring

Information Security Engineer

Software Engineer

• Assist in software development of new features to support the core business.
• Support the software engineers in bug fixes and troubleshooting different systems, including websites, portals, network automation applications, observability systems, and so on.
• Support the Software Development team in arranging project requirements in programming sequence by analyzing technical requirements, preparing workflow charts, and using programming languages and logic.
• Collaborate with the team to maintain, manage, and modify software systems, tools, and applications according to business processes and technical requirements.
• Participate in code reviews and tests under the guidance of software engineers.
• Help write playbooks and automate common tasks to fix errors and install and upgrade internal and third-party software.
• Be up to date with the training path by a team of experts in the subject area.
• Contribute to special projects associated with Network Telemetry and Automation and Artificial Intelligence.

Software Development Intern

Payroll

• Manage and ensure accuracy in payroll and benefits processes, partnering with local vendors and technology platforms such as Deel and HRIS tools.
• Support the development and standardization of HR policies, workflows, and procedures across countries, focused on efficiency, scalability, and compliance.
• Partner with leadership during salary reviews, internal promotions, and structural changes, providing technical and market-aligned insights.
• Conduct regular and ad hoc data analysis on headcount, turnover, performance, and workforce costs, enabling informed decisions and early risk identification.
• Collaborate with Finance and Legal to ensure compliance with local labor and tax regulations.
• Act as a strategic HRBP for corporate/support functions, translating business needs into structured, operational HR solutions.
• Lead initiatives to improve HR data quality and reporting, and support HRIS improvements or integrations across systems.
• Serve as the go-to person for HR analytics, offering dashboards and insights that connect people metrics to business outcomes.

Payroll & Compensation Lead

• Manage and ensure accuracy in payroll and benefits processes, partnering with local vendors and technology platforms such as Deel and HRIS tools
• Support the development and standardization of HR policies, workflows, and procedures across countries, focused on efficiency, scalability, and compliance
• Partner with leadership during salary reviews, internal promotions, and structural changes, providing technical and market-aligned insights
• Conduct regular and ad hoc data analysis on headcount, turnover, performance, and workforce costs, enabling informed decisions and early risk identification
• Collaborate with Finance and Legal to ensure compliance with local labor and tax regulations
• Act as a strategic HRBP for corporate/support functions, translating business needs into structured, operational HR solutions
• Lead initiatives to improve HR data quality and reporting, and support HRIS improvements or integrations across systems
• Serve as the go-to person for HR analytics, offering dashboards and insights that connect people metrics to business outcomes

Manager

• Rebuild and strengthen the local company culture based on EdgeUno’s core values
• Lead, inspire, and coach the Ecuador team to deliver high performance with accountability and collaboration
• Oversee the Ecuador sales organization — audit current pipeline, improve conversion, and rebuild relationships
• Drive consistent revenue growth by improving lead generation and customer engagement
• Ensure smooth coordination between sales, operations, and network teams
• Own the P&L for Ecuador — ensure profitability and compliance with requirements

General Manager – EdgeUno

Chief Marketing Officer

• Develop and execute a comprehensive marketing strategy aligned with EdgeUno’s growth goals and regional expansion plans.
• Build, lead, and mentor a high-performing marketing team across digital, brand, and field marketing.
• Partner with the CEO and COO to shape EdgeUno’s global brand voice and storytelling.
• Strengthen EdgeUno’s brand positioning as the most trusted partner for internet, cloud, and edge infrastructure in Latin America.
• Oversee corporate communications, public relations, and content creation (press releases, thought leadership, case studies).
• Build and execute ROI-driven lead generation programs that drive qualified pipeline for Sales.
• Design and manage campaigns across digital, social, SEO/SEM, events, and partnerships.
• Develop and execute EdgeUno’s global event strategy and measure ROI for each activity.
• Collaborate with Product and Sales Engineering to create product launch campaigns, landing pages, and sales enablement materials.
• Define clear KPIs and dashboards for marketing performance (leads, conversions, cost per lead, ROI).

Director of Marketing

Pre-sales Engineer

• Act as the primary technical liaison for account managers, customers, pricing team, project managers, and Network Operations
• Identify technical solutions and define requirements for service implementation, considering customers’ existing solutions, key locations, and technical needs
• Collaborate with Sales, Carrier Relations, Marketing, Product Managers, and Network Engineers to develop solutions aligned with EdgeUno’s strategic goals
• Support the team in identifying and qualifying business opportunities, recognizing customer technical objections, and developing strategies to overcome blockers
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments and translating technical features into business value
• Prepare requests for proposals, quotations, and information in a complete and well-structured manner for sales representatives and/or customers
• Build strong relationships with key customers in the territory, serving as reference accounts and supporting account teams in planning to generate new business
• Develop and present business cases for sales projects
• Lead Kickoff Meetings both internally and with clients for closed deals
• Manage the pricing process for all assigned opportunities and leads
• Present, demonstrate, and communicate the technical capabilities of the company’s portfolio
• Respond to initial product requests and escalate product issues for discussion and resolution with Product and Engineering teams

Pre-Sales Engineer

Network Operations

• Lead, motivate, and develop the NOC team, ensuring engagement, growth, and high performance.
• Manage daily network monitoring operations, ensuring swift detection and resolution of issues to minimize client impact.
• Act as Tier-2/Tier-3 escalation point for critical issues and ensure satisfactory resolution.
• Develop and implement customer support strategies that enhance satisfaction and loyalty.
• Collaborate with internal teams (engineering, IT, product) to ensure seamless and innovative service delivery.
• Create and maintain Standard Operating Procedures (SOPs) for consistency and quality.
• Define and monitor KPIs to measure operations effectiveness and drive continuous improvement.
• Analyze performance metrics and incident reports to identify trends and proactively address problem areas.
• Ensure compliance of support operations with internal security policies and telecommunications industry regulations.
• Conduct regular team training on customer support, new technologies, and industry best practices.

NOC Manager

Attorney

• Supports the day-to-day legal operations and ensures compliance with applicable laws
• Drafts, reviews, and edits low‑ to medium‑complexity agreements and legal documents
• Manages contract lifecycle and supports compliance operations under counsel direction
• Assists with vendor and customer due diligence and Data Protection Impact Assessments
• Maintains organized, audit‑ready legal files
• Processes legal invoices and purchase orders
• Proactively escalates regulatory questions and legal issues to counsel
• Partners closely with Sales, Procurement, Security/IT, Product, Marketing, HR, and Finance

Legal Analyst

Product Designer

• Design and develop new layouts that are visually appealing and user-friendly.
• Create wireframes, prototypes, and mockups that align with our brand identity.
• Conduct user research and usability testing to gather feedback and insights.
• Optimize web pages for search engines to improve organic search rankings.
• Regularly update blog posts, success cases, and product portfolio content. Collaborate with content creators to maintain a consistent voice and tone.
• Manage website projects from conception to completion, ensuring timely delivery.

UX/UI Designer

Administration

• Operate, maintain, and troubleshoot Linux-based systems (Debian, Ubuntu, etc.)
• Manage and scale our on-premise virtualization environment using Proxmox
• Maintain backups and ensure consistency across multiple datacenter environments
• Support internal teams with user and service-level adjustments
• Automate infrastructure operations using Ansible, Terraform, or Bash scripting
• Maintain Infrastructure-as-Code (IaC) practices to ensure repeatability and stability across environments
• Contribute to incremental improvements in infrastructure and automation
• Configure and support services such as reverse proxies, firewalls, and virtualized networks
• Monitor systems and enhancing practices using tools like Grafana, Prometheus, and Telegraf
• Identify systems bottlenecks and perform troubleshooting root cause analysis on incidents
• Help implementing proactive alerting, performance tuning, and capacity planning strategies
• Contribute to architectural decisions for new systems, virtualization expansion, and data center upgrades
• Collaborate with developers, network engineers, and cloud engineers to integrate systems effectively
• Document system configurations, procedures, and runbooks to ensure knowledge sharing and disaster recovery preparedness

Senior Cloud Administrator

• Design, execute, and continuously improve EdgeUno’s global Information Security Program aligned with ISO 27001:2022 and industry best practices
• Serve as the Information Security Officer (ISO) responsible for maintaining our ISO 27001:2022 certification, leading audits, gap analyses, and surveillance processes
• Define security policies, controls, and guidelines to mitigate risk and ensure corporate policies and regulatory compliance across geographies
• Lead and mentor the Information Security Team providing support for internal users across all departments and locations
• Conduce performance review cycles, provide feedback, and help teams develop skills to make sure we have the right person on the right seat
• Own and operate the Information Security Risk Management Framework including regular risk assessments, control validation, vendor security reviews, and mitigation planning
• Lead and maintain Business Continuity Plans (BCP), Disaster Recovery Plans (DRP), and Contingency Planning procedures
• Collaborate with Legal, Operations, and external consultants to ensure alignment with data privacy laws (e.g., LGPD, GDPR, and LATAM regulations)
• Manage Security Operations Center (SOC) functions either in-house or with third-party providers, ensuring effective threat detection and incident response
• Oversee Threat Intelligence, vulnerability management, and offensive security practices including regular penetration testing and red/blue team exercises
• Support implementation of IAM/PAM policies and tools for access governance and least-privilege enforcement across systems
• Define and enforce Data Loss Prevention (DLP) strategies to monitor and protect sensitive data across databases, endpoints, cloud, and SaaS platforms
• Drive data classification and privacy-by-design principles across systems and development workflows
• Develop and run a company-wide Security Awareness Program, ensuring employees understand their roles in cybersecurity and compliance
• Conduct phishing simulations, internal campaigns, and role-based training to drive security culture across the organization
• Partner with stakeholders to ensure alignment between support, device, and security policies
• Serve as the primary point of contact for all security incidents, regulatory inquiries, and audit responses
• Regularly report program status, information security risks, and KPIs to executive leadership

Information Security Manager

• Design, execute, and continuously improve EdgeUno’s global Information Security Program aligned with ISO 27001:2022 and industry best practices.
• Serve as the Information Security Officer (ISO) responsible for maintaining our ISO 27001:2022 certification, leading audits, gap analyses, and surveillance processes.
• Define security policies, controls, and guidelines to mitigate risk and ensure corporate policies and regulatory compliance across geographies.
• Lead and mentor the Information Security Team providing support for internal users across all departments and locations.
• Own and operate the Information Security Risk Management Framework including regular risk assessments, control validation, vendor security reviews, and mitigation planning.
• Lead and maintain Business Continuity Plans (BCP), Disaster Recovery Plans (DRP), and Contingency Planning procedures.
• Collaborate with Legal, Operations, and external consultants to ensure alignment with data privacy laws (e.g., LGPD, GDPR, and LATAM regulations).
• Manage Security Operations Center (SOC) functions either in-house or with third-party providers, ensuring effective threat detection and incident response.
• Oversee Threat Intelligence, vulnerability management, and offensive security practices including regular penetration testing and red/blue team exercises.
• Define and enforce Data Loss Prevention (DLP) strategies to monitor and protect sensitive data across databases, endpoints, cloud, and SaaS platforms.
• Drive data classification and privacy-by-design principles across systems and development workflows.
• Develop and run a company-wide Security Awareness Program, ensuring employees understand their roles in cybersecurity and compliance.
• Conduct phishing simulations, internal campaigns, and role-based training to drive security culture across the organization.
• Partner with stakeholders to ensure alignment between support, device, and security policies.
• Serve as the primary point of contact for all security incidents, regulatory inquiries, and audit responses.
• Regularly report program status, information security risks, and KPIs to executive leadership.