Edelman

Account Supervisor – Brand & Digital Client Services

Edelman

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

Mid-LevelSenior

About the role

  • Serve as the day-to-day client contact, providing strategic counsel across all facets of social and digital marketing
  • Introduce clients to compelling stories, social strategies, and experiences; translate briefs into integrated digital and social strategies
  • Demonstrate deep expertise in social platforms and translate best practices into actionable recommendations
  • Stay fluent in platform products and formats, guiding clients and teams on content optimized for TikTok and Instagram
  • Leverage insights into community behaviors to build advocacy, engagement, and loyalty
  • Oversee multiple fast-moving projects, managing timelines, budgets, and quality standards
  • Connect the dots across account, strategy, creative, and analytics; mentor junior talent
  • Build trusted relationships across the client organization and navigate approval processes and stakeholder structures
  • Act as the lead across all digital initiatives, ensuring social is integrated into broader brand campaigns
  • Cultivate cross-practice relationships, identify opportunities to expand workstreams, and drive business growth

Requirements

  • 5–7 years of experience in digital and social marketing (agency account experience strongly preferred)
  • Bachelor’s Degree or equivalent work experience
  • Proven ability to lead and manage multiple medium- to large-scale projects simultaneously
  • Demonstrated success developing and executing social campaigns across all channels, including TikTok and Instagram
  • Committed to mentoring junior team members across account management and other disciplines (strategy, creative, analytics)
  • Strong understanding of content marketing, paid media/advertising, influencer marketing, and other digital disciplines
  • Skilled at translating insights and performance data into actionable strategies and measurable outcomes
  • Confident communicator and presenter with exceptional written and verbal communication skills
  • Proven strength in building, maintaining, and growing trusted client relationships; experience navigating complex approval processes and stakeholder structures
  • Engaging, collaborative, and inclusive work style with a strong client-service orientation
  • Entrepreneurial and growth-minded with the ability to identify opportunities to expand client relationships and business impact
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