Ecolab

Counselor

• Based at our center of excellence in Braga, you will be the ambassador of our customer service for French-speaking users.
• Your role is to turn every interaction into a positive and efficient experience.
• Personalized support: Respond to users' inquiries (individual customers and restaurateurs) by phone, chat, and email.
• Technical expertise: Guide customers in using their meal card (activation, blocking, PIN management, mobile app).
• Diagnosis and resolution: Analyze payment incidents or account anomalies and propose quick solutions.
• Administrative follow-up: Document your interactions in our management tool to ensure service continuity.

French-speaking Customer Service Advisor

• Ensure a smooth and reassuring experience for all members of our ecosystem (users and partners).
• Assist beneficiaries of the meal benefits solution with managing their accounts across multiple communication channels (calls, emails, chats).
• Perform first-level card maintenance (activation, unblocking, blocking/reporting, management of security codes).
• Support partner merchants with payment acceptance and understanding refund processes.
• Ensure the accuracy of information provided and maintain thorough follow-up of each case in our internal tools.

French-speaking Customer Advisor

• User Support and Guidance: Respond to calls and messages from meal card holders regarding how their account works.
• Troubleshooting and Expertise: Diagnose reasons for a declined payment at a merchant and propose an immediate solution.
• Merchant Network Support: Assist restaurant owners and supermarket managers with the procedures for accepting the card.

• Respond to incoming inquiries via phone, email, and instant messaging.
• Help users get the most out of their meal card and their customer portal.
• Handle account maintenance operations (account activation, card blocking in case of loss, card renewal, and security resets).
• Act as an intermediary for restaurateurs and retail partners experiencing issues with transactions or the refund process.
• Analyze transactions to quickly identify the source of a problem and provide precise, educational responses.

• Respond to inquiries from French-speaking users by phone, email, and chat regarding their meal cards.
• Assist users with any card-related issues (loss/theft, PIN reset, app navigation, and payment errors).
• Help businesses and local merchants understand how to accept and process card payments.
• Accurately record all interactions in our CRM system to ensure consistency and case follow-up.
• Meet and exceed individual and team performance targets (KPIs) related to customer satisfaction.

French-speaking Customer Support Advisor

Supply Chain

• Customer returns management: tracking return orders, validating receipts, analyzing root causes and implementing corrective actions
• Claims handling: providing prompt responses to customers, identifying causes and proposing improvements
• Monitoring and reporting: updating KPIs (returns, lead times, claims), producing regular reports, and contributing to continuous improvement

Logistics Coordinator – Claim and Return

Accounts Receivable

• Process cash receipt transactions on a daily basis.
• Research and analyze problem invoices and follow up on any inquiries.
• Develop a strong relationship with customers to ensure that monies due are collected on or before the due date.
• Responsible for the collection of outstanding accounts receivable.
• Accurately enter customer orders in the system, ensuring that the data entered matches the customer purchase order.
• Greet all office guests and direct all phone calls.
• Assist with order new entry and issuing purchase orders.
• Other duties may be assigned as required.

Accounts Receivable Administrator

Account Executive

• Generate and execute sales plans in existing customer base and in assigned competitively-held accounts, to meet profit increase goals
• Work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales
• Develop strong relationships with key stakeholders within current and prospective customers, including plant or facility executives
• Provide technical support to customers; identifying and resolving customer challenges, escalating as required
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
• Actively sell and support Nalco Water innovations and technology in assigned customers to promote long-term business relationships with Nalco Water

Technical Sales Representative

• Leverage tools and technology (including tablet and mobile phone apps) to conduct customer visits and recommend unique programs and solutions to customers
• Communicate our total value to the customer to meet their needs and grow sales within existing customer accounts
• Use your problem-solving skills to conduct preventative and corrective maintenance on laundry and dish machines, dispensing equipment, and systems
• Provide emergency service to existing customers via phone or in person, as needed
• Assist in the installation of equipment and solutions
• Demonstrate safe equipment use, ensuring your customers' operations are fully functional
• Manage equipment, parts, and inventory to control costs

Territory Service and Sales Representative

Software Engineer

• Complete an independent project(s) under primary trainer’s direction to yield calculated ROI
• Complete safety training & technical lessons that serve as an introduction to water treatment applications
• Observe and participate in service as it is provided to customers to assure accurate chemical application, process optimization and documentation
• Complete introductory training of the consultative sales approach
• Visit multiple customer sites across the region (40-100% of training time spent in field) to learn best practices and types of unit applications and treatment approaches
• Build key relationships and interaction with departments and personnel that will be critical to success in the field
• Work within various regional sales districts and customer locations to build specific technical knowledge and gain sales experience while helping customers achieve their sustainability goals.
• Provide routine service support to Sales Representative.

Mining Engineering Technical Sales Intern

Manager

• Drive profit growth to meet defined district profit increase goals by developing and executing a district plan to maximize revenue.
• Regularly interact across functional areas with senior management or executives to ensure objectives are met.
• Generate sales forecasts and accurately predict revenue on a monthly basis.
• Participate in strategic & tactical planning for the district by leveraging, allocating, and maximizing ROI for all tools and resources.
• Construct business plans incorporating essential market drivers and all obtainable analytics, while monitoring and adjusting plan according to shifts, emerging conditions, and threats to the business.
• Demonstrate strong leadership by championing corporate initiatives and by planning and leading District Meetings.
• Reporting to a District Manager, provide continuous coaching and development of a team of 2 – 3 technical sales and service representatives to create and maintain value in the food & beverage industrial segment.
• Ensure all new hires achieve training standards that lead to expertise in discussing products & services.
• Take action quickly to address performance deficiencies.
• Maintain documentation and apprise appropriate others of the status of performance issues
• Support team and internal partners in identifying trends, understanding market conditions, and sharing expertise and knowledge.
• Reinforce a clear vision for the team corresponding to strategic objectives.
• Work closely with large, strategic, current and prospective customers to understand business needs.

French-speaking Customer Service Advisor

French-speaking Customer Advisor

French-speaking Customer Advisor

French-speaking Customer Advisor

French-speaking Customer Support Advisor

Logistics Coordinator – Claim and Return

Accounts Receivable Administrator

Technical Sales Representative

Territory Service and Sales Representative

Mining Engineering Technical Sales Intern

Area Manager, Food & Beverage