Senior Policy Operations Representative
American Family Insurance
Operations Specialist – Bankruptcy
ECMC Group
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $24 per hour
Job Level
JuniorMid-Level
About the role
- Performs accurate and timely processing of all bankruptcy functions and correspondence in accordance with federal and organizational procedures.
- Reviews incoming bankruptcy documents, debtor schedules, plans, and misc. court documents via an electronic image.
- Prepares relevant legal documents for execution, including Proofs of Claims and Notices of Assignments with bankruptcy courts by scheduled deadlines.
- Researches bankruptcy accounts using PACER (bankruptcy database) and trustee sites.
- Responds to incoming telephone calls providing detailed loan information and answering questions concerning student loan regulation.
Requirements
- High School diploma or GED
- 2+ years customer service and/or customer inquiry assistance in an office/business environment experience
- Basic proficiency in Microsoft Office suite or Mac Office
- Post-secondary degree preferred
- 1+ years of experience in the banking, finance, insurance, mortgage, or student loan industry preferred.
Benefits
- Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bankruptcy processinglegal document preparationresearching bankruptcy accountsProofs of ClaimsNotices of Assignmentsfederal proceduresorganizational procedures
Soft skills
customer servicecommunicationattention to detailproblem-solving
Certifications
High School diplomaGED
