Operations

• Oversee a combined digital and operations unit(s)
• Execute strategies to deliver industry leading digitized service results
• Lead digital transformation initiatives that improve claims operations and overall service delivery
• Partner with leaders across the organization to implement strategic plans and shared goals
• Manage the resolution of intra-organizational issues in the balanced best interests of the business
• Execute objectives of the company and the blended Digital Ops organization
• Responsible & accountable for implementation / management of digitization initiatives
• Ensure compliance with state and federal regulations
• Manage strategic planning, budget development, and management for a single large or multiple cost centers
• Manage an enterprise suite of applications by developing digitization forecast and delivery plan
• Deliver operational guidance and offer system solutions that support the operations of their functional areas on a 24x7x365 basis
• Plans and executes annual projects while maintaining profit and loss (P&L) responsibility

Director II, Digital Claims Operations

Consultant, Franchise Operations Support – Japanese Language Required

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