Senior Policy Operations Representative
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Arizona, Minnesota, Montana, New Hampshire, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $34 per hour
Job Level
Senior
About the role
- Take 40-70 calls a day serving policies for Agents/Owner
- Research complex inquiries from customers or agents
- Perform back office tasks including processing address changes, updating loan dividends, handling customer interactions, mentor others, and resolve complex issues
- Assist with special projects, system testing, and on-the-job training
Requirements
- Demonstrated experience providing customer-driven solutions or support
- Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products
- Solid knowledge and application of underwriting, servicing or billing guidelines
- Demonstrated experience using reference materials, reading policy language, and processing rules and procedures
- Candidates with 1+ years of experience are encouraged to apply
- Call center (or similar) experience is beneficial
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
underwritingservicingbilling guidelinespolicy languageprocessing rulessystem testingback office tasksaddress changesloan dividends
Soft skills
customer-driven solutionsproblem-solvingmentoringcommunicationresearch skills