Manager, Radiology Clinic Operations
Genesis Orthopedics & Sports Medicine
Ray
Field Operations Analyst
Stryker
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • Arizona, California, Illinois, New Jersey, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $58,700 - $106,200 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manage and coordinate daily trial requests to ensure smooth execution from order through completion.
- Analyze trial submissions against program guidelines, facilitating communication and escalation as needed.
- Ensure timely order processing and delivery of trial equipment to meet customer and sales expectations.
- Serve as the primary point of contact and escalation for all trial-related activities.
- Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.
- Maintain and communicate the sales trials schedule, aligning with internal teams through daily huddles.
- Partner with sales to educate and support teams on trial program requirements and best practices.
- Monitor and analyze trial and field asset data to identify trends, risks, and improvement opportunities.
- Investigate inventory transactions and partner with field teams to ensure accurate and timely product returns.
- Leverage system reports and analytics to drive operational decisions and improve performance.
- Champion a culture of continuous improvement by identifying process efficiencies and service enhancements.
Requirements
- Bachelor’s degree or 6+ years of relevant professional experience in lieu of a degree
- Previous experience in customer service, operations, or field logistics
- Experience working with SAP or similar ERP systems
- Familiarity with medical device operations, loaner kit management, or field asset programs
- Background in supporting sales operations or field-based teams
Benefits
- Salary plus bonus eligible
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisinventory managementorder processingtrial managementprocess improvementreportinglogistics coordinationcustomer servicefield asset managementsales support
Soft skills
communicationcoordinationproblem-solvingteam collaborationcustomer relationship managementorganizational skillsleadershipadaptabilityattention to detailcontinuous improvement
