ECMC Group

Human Resources

• Provides customer service by responding to employee questions and inquiries.
• Responds to written and verbal inquiries for the purpose of resolving problems, providing information and/or refers inquiry to appropriate area.
• Identifies issues and recommends and/or implements remediation actions.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions and escalates issues or problems as needed.
• Assists or prepares correspondence as needed.
• Responsible for the complete and accurate processing of employee life cycle transactions ensuring a high degree of data integrity.
• Reviews for compliance with federal, state, employment and labor laws/regulations, as appropriate.
• Maintains manual and electronic documents, files and records for the purpose of providing accurate information and in compliance with established guidelines.
• Scan any manual employee documents and/or file into the document repository.
• Assist with the review and completion of unemployment claims, timely and accurately.
• Identifies and participates in continuous improvement initiatives.
• Reviews and researches new ways to update/change processes for field or department to become more efficient.
• Support TA department with recruiter/business interview scheduling, candidate communications, travel coordination, background check support, and by providing a seamless candidate experience with every interaction.
• Responsible for independent contractor hiring process.
• Perform other duties and responsibilities as assigned.

HR Coordinator

Operations

• Under supervision, reviews claim documentation for adherence to compliance standards and adjudicates claims based on regulatory guidelines.
• Verifies loan/claim information for completeness and accuracy.
• Reviews data for errors, inconsistencies, or discrepancies and makes appropriate corrections.
• Performs data entry reviews to verify that promissory notes are valid and loan is entered into repayment timely.
• Confirms that interest rate is accurate and interest amount requested is correct.
• Reviews specialty claims to ensure appropriate documentation is added to the claim.
• Adjudicates claims for approval, returns to appropriate servicer or denial.
• Writes return or denial letters to the lender or servicer.
• Performs other duties and responsibilities as assigned.

Operations Specialist

Communications

• Influence and execute corporate communications plans aligned to enterprise strategy and leadership direction, translating messaging and concepts into engaging, well-crafted creative deliverables
• Serve as a trusted communications partner, drafting, editing and managing internal communications including executive messages, employee updates and change-related communications
• Support external communications efforts, ensuring alignment to brand strategy and accuracy, clarity and consistency of messaging across channels
• Manage content calendars and day-to-day communications workflows
• Lead creative execution across content, design, presentations, video and digital assets within established brand guidelines
• Contribute to the establishment of communication frameworks, governance models and brand standards
• Determine meaningful performance metrics for communications and creative initiatives; manage a measurement cadence to ensure visibility and continuous improvement
• Drive strong results from direct reports by providing appropriate work direction, strategic guidance and performance management
• Perform other duties and responsibilities as assigned

Manager, Corporate Communications

Auditor

• Executes financial, regulatory, operational and compliance audits of varying scope and complexity to evaluate internal controls and builds understanding of business and industry risks in support of the organization’s risk management objectives.
• Performs audits in a professional manner and in accordance with generally accepted auditing standards and IIA standards.
• Executes audits and performs analyses to support conclusions regarding the effectiveness of financial and operational internal controls; maintains complete and accurate audit documentation.
• Uses a risk‑based audit methodology, including conducting interviews and walkthroughs, reviewing processes and documentation, making inquiries and observations, analyzing results and evaluating the design and effectiveness of internal controls.
• Assists in summarizing, documenting and validating audit results to ensure accuracy and completeness of reported facts.
• Communicates audit findings and provides practical recommendations to business units and management to address identified risks and opportunities for improvement.
• Participates in organizational risk assessments and the development of the internal audit plan.

Internal Auditor

• Leads and executes audits of increased complexity and scope, including planning, risk assessment, fieldwork, testing, issue validation and reporting.
• Develops audit scope and objectives using a risk-based methodology and designs audit programs.
• Performs and/or oversees interviews and walkthroughs; evaluates control design and operating effectiveness.
• Identifies control gaps, root causes and risk implications; develops practical, risk-aligned recommendations.
• Drafts clear, well-supported audit observations and reports; communicates results to business leaders.

Senior Internal Auditor

Director

• Develops and executes a comprehensive school relations strategy to develop and strengthen partnerships with colleges and universities.
• Aligns outreach and engagement initiatives with ECMC Group’s mission and business objectives.
• Provides strategic leadership, work direction, performance management and development to a multidisciplinary team, fostering a collaborative, high-performance culture focused on measurable outcomes.
• Establishes a sales strategy and annual organization sales goals that drive market share and revenue growth and maintain the client portfolio.
• Provides the overall direction and implementation for the Elevate grant program.
• Develops and manages department budget and oversees pricing models to ensure effective financial management and goal attainment.
• Promotes ECMC solutions and represents the company in key relationships, business meetings, industry events, social media and other growth platforms.
• Builds and maintains strong relationships with school partners, identifying opportunities for growth and expansion within existing and new networks.
• Oversees management of high-priority client portfolios, ensuring service excellence and proactive relationship management.
• Oversees initiatives that enhance student success and institutional effectiveness, including financial literacy programs and outreach efforts.
• Drives innovation by implementing process improvements and new school engagement strategies.
• Oversees digital marketing efforts to enhance brand visibility and engagement with schools, collaborating with internal and external stakeholders—including PR, Legal, and Communications—to deliver impactful educational resources.
• Represents ECMC Group at conferences, meetings and other industry events, promoting its mission and services.
• Perform other duties and responsibilities as assigned.

Director – School Relations

• Oversees strategy, operations and performance for ECMC’s internally placed defaulted loan portfolio.
• Leverages financial forecasting and KPI analysis to develop effective resolution strategies.
• Directs departmental operations, continuous improvement efforts, automation initiatives and borrower‑engagement enhancements.
• Analyzes KPIs and other relevant data to identify trends and improvement opportunities.
• Provides strategic direction, structure, communication, and leadership to build a high-performing account resolution team.