ECCO Gulf WLL

Product Designer

• Enhance customer experience across postal service channels, including digital platforms and call center operations.
• Ensure accessibility compliance across both digital and physical postal service channels, with a focus on supporting consumers with special needs.
• Support User Acceptance Testing (UAT) for consumer affairs systems and contribute to optimizing customer interaction processes.
• Coordinate with vendors for system enhancements, implementation of new features, and project execution.
• Improve overall service delivery by identifying and implementing customer experience improvements across multiple channels.
• Participate in handling and resolving regulatory complaints, supporting operational activities related to consumer affairs.

Digital Channel, User Experience Specialist – Postal Sector

Compliance

• Oversee and manage postal licensing activities.
• Ensure the effective implementation and coordination of postal licensing frameworks, procedures, and regulatory guidelines across the sector.
• Monitor and assess postal service providers adherence to their licenses, terms, and conditions, and ensure alignment with the legal and regulatory framework.
• Recommend actions for non-compliance.
• Identify cases of non-compliance and recommend appropriate corrective actions in line with company's established Compliance Framework.
• Participate in discussions and collaborations with internal teams, postal service providers, government entities, and other relevant stakeholders to address regulatory issues and concerns.
• Handle internal and external queries related to postal licensing, offering timely responses and clarifications on complex regulatory matters.
• Perform regional and international comparisons of postal services to ensure alignment with best practices and continuously update knowledge of global trends in postal regulation.
• Amend and adapt postal licenses as required to accommodate changes in the regulatory environment and liaise with relevant stakeholders and regulatory bodies to ensure smooth operations.

Postal Regulatory Compliance Consultant

Consultant

• Organizing and Coordinating Administrative Work: Supporting unit operations by organizing meetings, following up on tasks, and coordinating internal and external correspondence.
• Document and Records Management: Supervising the organization and archiving of legal files and ensuring easy access to them according to approved procedures.
• Monitoring Compliance with Deadlines: Ensuring the completion of legal and administrative work according to specified timelines.
• Improving Internal Communication Mechanisms: Facilitating the flow of information between different work teams and coordinating meetings and workshops.
• Supporting the Preparation of Presentations and Correspondence: Drafting and preparing official documents and correspondence for the unit.
• Managing Relationships with Stakeholders: Communicating with internal and external parties to ensure efficient execution of administrative tasks.
• Recommendations for Administrative Improvements: Proposing and implementing new mechanisms to improve administrative workflow within the unit.

Administrative Coordination Consultant

Engineer

• Monitor and optimize chemical processes in production to ensure quality and efficiency.
• Conduct regular testing and analysis of products and raw materials.
• Implement and maintain safety, quality, and environmental standards.
• Collaborate with production, quality, and operations teams to improve processes.
• Prepare reports, documentation, and compliance records.
• Assist in troubleshooting process issues and implementing corrective actions.
• Support the training and development of technical staff.

Chemical Engineer

Call Center Representative

• Deliver exceptional customer service and support
• Handle inquiries and resolve issues
• Ensure customer satisfaction through effective communication
• Respond to high-volume inbound/outbound calls and emails
• Use call center software and CRM systems to document interactions
• Maintain accurate call logs and case notes
• De-escalate situations with irate customers
• Engage with customers to build relationships

Call Center Agent, Arabic Speaker

Administrative Assistant

• Coordinate daily administrative tasks and office operations.
• Support management with scheduling, documentation, and correspondence.
• Maintain organized records and files.
• Assist with internal and external communication as required.

Administrative Coordinator

Manager

• Oversee daily kitchen operations
• Manage kitchen and service staff schedules and performance
• Ensure food quality, consistency, and hygiene standards
• Monitor inventory, purchasing, and cost control
• Coordinate with delivery, logistics, and procurement teams
• Handle customer feedback and resolve operational issues
• Ensure compliance with food safety and company policies
• Maintain daily reports and operational records

Restaurant Manager

Procurement

• Purchase food ingredients, packaging, and kitchen consumables
• Source and manage vendors for fresh and dry items
• Negotiate prices and delivery terms
• Ensure timely availability of stock and avoid shortages
• Check quality, quantity, and expiry of received items
• Maintain purchase records and coordinate with kitchen operations

Purchaser – Procurement Executive, F&B

Sales

• Make outbound calls to potential customers to sell banking products
• Explain product features, benefits, and terms clearly to customers
• Identify customer needs and provide suitable solutions
• Achieve assigned sales targets and performance KPIs
• Maintain accurate records of customer interactions
• Follow up on leads and close sales opportunities
• Handle customer objections professionally
• Ensure compliance with company policies and banking regulations

Telesales Agent, English/Tagalog Speaker

Data Entry

• Perform daily, weekly, and monthly reconciliation of accounts.
• Investigate and resolve discrepancies in financial records.
• Ensure all transactions are accurately recorded and properly supported with documentation.
• Maintain reconciliation files and ensure compliance with company policies and regulatory requirements.
• Collaborate with internal teams (Operations, Treasury, and Audit) to resolve mismatches.
• Prepare reconciliation reports and summaries for management.
• Assist with month-end and year-end closing activities.
• Support external and internal audits with reconciliation data.

Finance Data Entry – Temporary Contract

• Enhancing and optimizing digital channels for user experience.
• Collaborating with cross-functional teams to develop and execute digital strategies.
• Conducting user research and usability testing.
• Creating intuitive and user-friendly interfaces.
• Analyzing user feedback for continuous improvement in digital experiences.
• Ensuring content consistency with brand guidelines.
• Managing user experience enhancement projects with vendors.
• Supporting UAT of consumer affairs systems and digital channels.
• Creating and managing digital content like social media posts.

Digital Channels and User Experience Specialist

Account Manager

• Build and maintain strong, long-term relationships with individual and corporate clients.
• Identify clients’ financial needs and offer tailored solutions, including loans, deposits, investment products, and digital banking services.
• Drive revenue growth through cross-selling and up-selling of banking products.
• Acquire new clients via networking, referrals, and business development initiatives.
• Serve as the primary point of contact for clients, resolving queries and ensuring high satisfaction.
• Collaborate with internal teams (operations, credit, compliance) to ensure seamless onboarding and service delivery.
• Monitor client accounts for compliance and risk, escalating issues when necessary.
• Maintain accurate records of client interactions, opportunities, and sales performance using CRM tools.
• Prepare reports on sales performance, client feedback, and pipeline status.

Banking Sales / Relationship Manager, Arabic Speaker

• Conduct detailed technical evaluations and assessments of materials used in oil and gas operations, equipment spare parts.
• Review material specifications, product certifications, and test data to ensure that all materials meet industry standards (e.g., ASTM, API, NACE).
• Provide recommendations on material selection based on performance, environmental considerations, cost efficiency, and safety standards.
• Oversee and manage material preservation processes, ensuring materials are stored, handled, and maintained according to best practices and industry standards.
• Develop and implement preservation plans to protect materials from environmental factors (corrosion, moisture, temperature fluctuations) during storage and transit.
• Monitor and track the condition of preserved materials, ensuring that materials remain in optimal condition for use in operations.
• Identify duplicate materials across inventory to optimize stock levels, reduce excess material, and avoid unnecessary procurement costs.
• Collaborate with procurement, technical department, and project teams to provide technical input on material selection, preservation, and identification to support project goals and timelines.
• Prepare and present technical reports, analysis, and recommendations related to materials, preservation plans, and inventory control for management and other stakeholders.

Materials Engineer

• Develop, maintain, and manage an accurate and comprehensive cataloguing system for all equipment, materials, and spare parts utilized in the oil and gas industry.
• Ensure that catalogued items are correctly identified, described, and classified, categorized according to company standards, regulatory requirements, and industry best practices.
• Work closely with procurement, user department, and operations teams to ensure cataloguing is consistent with operational requirements and technical specifications.
• Prepare and maintain technical documentation and databases related to catalogued equipment and materials, ensuring all records are accurate and up to date.
• Conduct regular audits of catalogued items and implement improvements to ensure accuracy and efficiency in cataloguing processes.
• Collaborate with vendors, suppliers, and internal teams to update and validate catalogued items, including the addition of new equipment and materials.
• Provide technical support and guidance to cross-functional teams regarding cataloguing practices, ensuring alignment with project and operational requirements.
• Maintain a robust system for tracking part numbers, descriptions, and lifecycle status of catalogued equipment.
• Assist in the development and optimization of cataloguing procedures to meet the dynamic needs of the oil and gas industry.
• Ensure all cataloguing work is following applicable safety and regulatory standards, as well as internal procedures.

Cataloguing Engineer

Attorney

• Accurately translate legal documents between Arabic and English
• Review and proofread translated documents for accuracy and consistency
• Edit language for clarity and coherence
• Maintain consistency in legal terminology
• Collaborate with legal professionals for context