Digital Channel, User Experience Specialist – Postal Sector
ECCO Gulf WLL
full-time
Posted on:
Location Type: Office
Location: Qatar
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About the role
- Enhance customer experience across postal service channels, including digital platforms and call center operations.
- Ensure accessibility compliance across both digital and physical postal service channels, with a focus on supporting consumers with special needs.
- Support User Acceptance Testing (UAT) for consumer affairs systems and contribute to optimizing customer interaction processes.
- Coordinate with vendors for system enhancements, implementation of new features, and project execution.
- Improve overall service delivery by identifying and implementing customer experience improvements across multiple channels.
- Participate in handling and resolving regulatory complaints, supporting operational activities related to consumer affairs.
Requirements
- Minimum 5 years of relevant experience in Customer Experience, Digital Channels, UX, or Customer Service Operations.
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, Marketing, Digital Media, or related field.
- Experience in postal services is highly preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
User Acceptance Testingcustomer experience improvementsdigital platformscall center operationssystem enhancementsproject execution
Soft Skills
customer servicecoordinationproblem-solvingcommunication