ECCO Gulf WLL

Sales

• Responsible for telesales of bancassurance products
• Achieve revenue and performance targets
• Attend to customer queries promptly
• Maintain strong product knowledge

Bancassurance Telesales

Technical Project Manager

• Leading complex projects from start to finish, ensuring they are completed on time, within budget, and to high quality standards.
• Define project scope, goals, and deliverables, then create and maintain comprehensive project plans, schedules, and budgets. Lead the execution of the project through all phases.
• Lead, motivate, and manage project teams, including allocating tasks and responsibilities. Manage all project resources, such as personnel and budget, to optimize performance.
• Serve as the main point of contact for stakeholders, including clients and senior leadership. Provide regular progress reports, manage expectations, and ensure project goals are clear to all parties.
• Establish and maintain quality standards for project deliverables. Perform quality checks to ensure compliance with best practices and organizational guidelines.
• Ensure the project's goals and outcomes support the organization's strategic objectives.
• Develop overall project timelines and key milestones; ensure teams meet critical dates leveraging Project Management software
• Sets direction and communicates a clear vision of the projects and motivates the project team to achieve them.
• Creating a project environment that enables peak performance by team members: open disclosure of issues, alignment of project goals, coaching to clarify deliverables, escalation procedures, etc.
• Ensuring a strong relationship with the business owner and key stakeholders of the project.
• Ensures that the project is aligned with customer expectations and facilitates project steerco meetings for project decision making and highlighting key updates to the main stakeholders.
• Act as the intermediary between the technical team and non technical stakeholders, including customers and management, to keep everyone informed.
• Facilitate decision-making, arbitrate impasses, remove barriers and ultimately drive projects to completion
• Work with team to identify and execute cost savings opportunities
• Coordinates with relevant stakeholders to ensure that appropriate timing, resources, and sequencing of the work efforts are aligned to produce the desired result according to the project schedule.
• Ensure project risks are managed and communicate risks and implications to management as appropriate
• Work with team to identify and execute cost savings opportunities
• Organize project activities into manageable work efforts for team members and determine an effective approach to completing the work, as outlined in the project plan
• Proactively identify and manage risks, issues, cross-project dependencies, and report on project status within the published schedule
• Conduct post-project evaluations (lessons learned) and implement process improvements based on project outcomes.
• Mentor and train junior project managers and teams.

Senior IT Project Manager

Security Engineer

• Maintenance and perform day to day operational tasks on Perimeter and Datacenter Firewalls
• Maintenance and Administration of Intrusion Prevention Systems
• Make sure IPS systems are properly updated
• Administration of VPN both user and tunnels
• Trouble shooting network related problems
• Maintenance and Administration of corporate proxy
• Maintenance and Administration of Trend Micro Office Scan
• Maintenance and Administration of Data Leakage Prevention (DLP)
• Make sure all corporate Desktops and Servers are properly updated
• Perform Application and Network security assessments
• Designing and implementing safety measures and controls
• Monitoring network activity to identify vulnerable points
• Acting on privacy breaches and malware threats
• Analyze IT specifications to assess security risks
• Design and implement safety measures and data recovery plans
• Install, configure and upgrade security software (e.g. antivirus programs)
• Secure networks through firewalls, password protection and other systems
• Inspect hardware for vulnerable points of access

IT Security Specialist

Customer Support

• L1 and L2 Support – Ensuring timely troubleshooting and problem resolution within SLA
• Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
• Creating and maintaining user manual and admin manuals
• Onboarding of New Users (Supporting Application Training)
• Working with Cross-Functional Teams
• Manage stakeholders’ communication, support change management, manage business demand deliveries
• Document and communicate assigned work and progress to immediate project team, and management
• Support the organization’s project management policy, practice and methodology
• Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
• Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
• Leads process improvement, innovation and automation initiatives
• Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
• Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.

Senior Application Support Specialist

IT Support

• Play a pivotal role in shaping the strategic direction of our IT infrastructure.
• Designing and implementing robust enterprise solutions that enhance operational efficiency.
• Develop and maintain the enterprise architecture framework.
• Leads the creation and/or evolution of the Enterprise Architecture (EA) function/program.
• Analyze the current IT environment to detect critical deficiencies and recommend solutions for improvement.

Enterprise Architect

• Manage all phases of projects: initiation, planning, execution, monitoring, closure
• Defining project scope and objectives, managing budgets and resources, coordinating the project team, communicating with stakeholders, and managing risks and issues.
• Develop overall project timelines and key milestones; ensure teams meet critical dates leveraging Project Management software
• Sets direction and communicates a clear vision of the projects and motivates the project team to achieve them.
• Creating a project environment that enables peak performance by team members: open disclosure of issues, alignment of project goals, coaching to clarify deliverables, escalation procedures, etc.
• Ensuring a strong relationship with the business owner and key stakeholders of the project.
• Ensures that the project is aligned with customer expectations and facilitates project steerco meetings for project decision making and highlighting key updates to the main stakeholders.
• Act as the intermediary between the technical team and non technical stakeholders, including customers and management, to keep everyone informed.
• Facilitate decision-making, arbitrate impasses, remove barriers and ultimately drive projects to completion
• Work with team to identify and execute cost savings opportunities
• Coordinates with relevant stakeholders to ensure that appropriate timing, resources, and sequencing of the work efforts are aligned to produce the desired result according to the project schedule.

IT Project Manager

Administration

• Must have experience that demonstrates a strong background in application administration skills using various technologies.
• The candidate should have strong organizational skills, as well as the ability to multi-task and work independently and as a team player.
• Must have administrative experience on Open layers, Geo Server, Bootstrap, SQL Server, Oracle, ArcGIS etc.
• Collaborate with stakeholders within ISD and other departments to ensure systems meet organizational goals and compliance standards.
• Oversee and enforce best practices to ensure the integrity, security, and availability of data and applications within the enterprise environment.
• Experience using Microsoft Office Suite, software development project management methodologies (e.g. AGILE), and design tools is required.
• Excellent verbal and written communication skills and the ability to interact professionally with managers are required.
• Analytical and hardware/software troubleshooting skills are required.
• Serve as the SME for diagnosing and resolving complex application and system issues.
• Perform lead/supervisor duties as and when assigned.
• Lead the administration, configuration, monitoring, and maintenance of enterprise and GIS-based applications to ensure stability, security, and performance
• Develop and maintain comprehensive documentation, including system configurations, procedures, and application architecture.
• Participate in capacity planning, change management, and upgrade strategies to enhance system performance and scalability.

Senior Application Administration Expert

Product Designer

• Enhance customer experience across postal service channels, including digital platforms and call center operations.
• Ensure accessibility compliance across both digital and physical postal service channels, with a focus on supporting consumers with special needs.
• Support User Acceptance Testing (UAT) for consumer affairs systems and contribute to optimizing customer interaction processes.
• Coordinate with vendors for system enhancements, implementation of new features, and project execution.
• Improve overall service delivery by identifying and implementing customer experience improvements across multiple channels.
• Participate in handling and resolving regulatory complaints, supporting operational activities related to consumer affairs.

Digital Channel – User Experience Specialist

Marketing

• Develop and implement comprehensive marketing strategies to promote our services and enhance brand visibility.
• Create visually appealing marketing materials, leveraging your graphic design skills to ensure brand consistency.
• Manage and optimize social media platforms to engage with our audience and increase brand awareness.
• Collaborate with cross-functional teams to align marketing efforts with business objectives.
• Analyze market trends and competitor activities to identify opportunities for growth.
• Prepare and present reports on marketing activities and performance metrics to senior management.

Marketing Specialist

Analyst

• Identifying organizational needs for new applications and new solutions
• Preparing technical specifications as a roadmap for software
• Implementing, testing and integrating new applications
• Performing routine application backups and upgrades
• Installing new applications upgrade and releases
• Providing instructions and training to staff when necessary
• Monitoring, recoding and responding to requests for support
• Investigating and diagnosing system faults and errors
• Resolving technical issues
• Analysing error trends aimed at reducing/minimizing down time
• Communicating messages regarding application issues to users in a timely manner
• Liaising with application suppliers when needed to fulfil the requirements of the organization
• Scheduling and running regular tests to enhance the current application.
• Identifying and developing functionality changes
• Maintaining documentation of key databases and applications linked to them.
• Monitor applications for compliance to company IT standards and policies.
• Responsible for product order tracking and cancellations and effectively communicating with vendor partners.
• Manage internal support tickets and work with a diverse group of company team members to troubleshoot a variety of computer software issues.
• Research and analyse business problems to determine if systems’ solutions are advisable and available.
• Assist in troubleshooting application issues with the business and IT partners.

Application Analyst

• Identifying organizational needs for new applications and new solutions
• Preparing technical specifications as a roadmap for software
• Implementing, testing and integrating new applications
• Performing routine application backups and upgrades
• Installing new applications, upgrades and releases
• Providing instructions and training for staff when necessary
• Monitoring, recording and responding to requests for support
• Investigating and diagnosing system faults and errors
• Resolving technical issues
• Analyzing error trends aimed at reducing/minimizing down time
• Communicating messages regarding application issues to users in a timely manner
• Liaising with application suppliers when needed to fulfil the requirements of the organization
• Scheduling and running regular tests to enhance the current application.
• Identifying and developing functionality changes
• Maintaining documentation of key databases and applications linked to them.
• Perform lead/supervisor duties as and when assigned.
• May create, design, and run complex standard or ad-hoc reports based on process owners and end user needs.
• Devises or modifies procedures to solve complex problems with a thorough understanding of business, technology, and industry requirements and their limitations.
• Monitor and implement relevant IT security measures to protect company/client data, software, and hardware.
• Anticipates knowledge gaps and provides training and technical assistance to end users and other IT staff. May serve as technical lead responsible for mentoring, instructing, directing, and checking the work of other IT personnel.
• Serve as point of contact for escalated technical support in circumstances where local or first level technical staff may not have appropriate expertise and/or resources to solve more complex problems.
• Coordinate with Project Management Office (PMO) to engage senior IT staff, management, and vendors in conducting thorough assessments of business and user needs, gathering and documenting requirements, and creating solutions for areas for improvement or upgrade which enhance user experience and/or enterprise efficiency and effectiveness.

Senior Application Analyst

• Play a pivotal role in shaping the strategic direction of IT infrastructure and ensuring alignment with business objectives.
• Responsible for designing and implementing robust enterprise solutions that enhance operational efficiency and drive innovation.
• Develop and maintain the enterprise architecture framework, ensuring it aligns with business goals and IT strategy.
• Leads the creation and/or evolution of the Enterprise Architecture function/program.
• Understands, advocates and augments the principles of IT strategies.
• Analyze the current IT environment to detect critical deficiencies and recommend solutions for improvement.
• Communicating the value delivered by the Enterprise Architecture process.

Digital Channel, User Experience Specialist – Postal Sector

Compliance

• Oversee and manage postal licensing activities.
• Ensure the effective implementation and coordination of postal licensing frameworks, procedures, and regulatory guidelines across the sector.
• Monitor and assess postal service providers adherence to their licenses, terms, and conditions, and ensure alignment with the legal and regulatory framework.
• Recommend actions for non-compliance.
• Identify cases of non-compliance and recommend appropriate corrective actions in line with company's established Compliance Framework.
• Participate in discussions and collaborations with internal teams, postal service providers, government entities, and other relevant stakeholders to address regulatory issues and concerns.
• Handle internal and external queries related to postal licensing, offering timely responses and clarifications on complex regulatory matters.
• Perform regional and international comparisons of postal services to ensure alignment with best practices and continuously update knowledge of global trends in postal regulation.
• Amend and adapt postal licenses as required to accommodate changes in the regulatory environment and liaise with relevant stakeholders and regulatory bodies to ensure smooth operations.

Postal Regulatory Compliance Consultant

Consultant

• Organizing and Coordinating Administrative Work: Supporting unit operations by organizing meetings, following up on tasks, and coordinating internal and external correspondence.
• Document and Records Management: Supervising the organization and archiving of legal files and ensuring easy access to them according to approved procedures.
• Monitoring Compliance with Deadlines: Ensuring the completion of legal and administrative work according to specified timelines.
• Improving Internal Communication Mechanisms: Facilitating the flow of information between different work teams and coordinating meetings and workshops.
• Supporting the Preparation of Presentations and Correspondence: Drafting and preparing official documents and correspondence for the unit.
• Managing Relationships with Stakeholders: Communicating with internal and external parties to ensure efficient execution of administrative tasks.
• Recommendations for Administrative Improvements: Proposing and implementing new mechanisms to improve administrative workflow within the unit.

Bancassurance Telesales

Senior IT Project Manager

IT Security Specialist

Senior Application Support Specialist

Enterprise Architect

IT Project Manager

Senior Application Administration Expert

Digital Channel – User Experience Specialist

Marketing Specialist

Application Analyst

Senior Application Analyst

Enterprise Architect

Digital Channel, User Experience Specialist – Postal Sector

Postal Regulatory Compliance Consultant

Administrative Coordination Consultant