Technical Support Specialist – Engineer

ECCO Gulf WLL

Technical Support Specialist responsible for diagnosing and troubleshooting various IT issues in Doha. Ensuring business continuity through effective hardware and software support and guidance.

Posted 4/27/2026full-timeDoha • 🇶🇦 QatarMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to end users service calls/requests in a timely manner
Install, configure, diagnose and troubleshoot support issues related to end user hardware equipment and software
Setup, configure and maintain users’ and functional accounts
Provide technical assistance and guidance for groups or individual users locally or remotely
Maintain hardware and software availability to ensure business continuity
Write manuals and documentation
Ensure all attended calls are logged, updated and closed properly
Participate in improving IT Service Policies, Processes and workflows

Requirements

What you’ll need

Minimum Bachelors in IT, Computer Science or related field
ITIL Foundation
MCSE / MCITP
Certification in Cisco is preferred
Minimum 3 years’ professional experience in IT domain, hardware, software and troubleshooting or related fields

Benefits

Comp & perks

Professional development
Technical assistance and guidance
Participation in improving IT service policies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware installationsoftware configurationtechnical assistancedocumentation writingIT service managementaccount maintenancebusiness continuitydiagnostics

Soft Skills

communicationproblem-solvingcustomer serviceteam collaborationtime management

Certifications

ITIL FoundationMCSEMCITPCisco certification