ECCO Gulf WLL

Senior Application Support Specialist

ECCO Gulf WLL

full-time

Posted on:

Location Type: Office

Location: Doha • Qatar

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Job Level

Senior

Tech Stack

Firewalls

About the role

  • L1 and L2 Support – Ensuring timely troubleshooting and problem resolution within SLA
  • Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
  • Creating and maintaining user manual and admin manuals
  • Onboarding of New Users (Supporting Application Training)
  • Working with Cross-Functional Teams
  • Manage stakeholders’ communication, support change management, manage business demand deliveries
  • Document and communicate assigned work and progress to immediate project team, and management
  • Support the organization’s project management policy, practice and methodology
  • Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
  • Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
  • Leads process improvement, innovation and automation initiatives
  • Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
  • Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.

Requirements

  • Bachelor in IT or Relevant
  • Overall 12 years’ experience in similar skill set.
  • Excellent verbal and written communication skills in English.
  • Proficient verbal and written communication skills in Arabic (Preferred).
  • Excellent customer interaction attitude and behavior.
  • Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
  • Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).
Benefits
  • Professional environment
  • Competitive salary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
L1 SupportL2 SupportRequirement DocumentIntegration DocumentImpact AnalysisRoot Cause Analysis (RCA)Solution DocumentProject ManagementProcess ImprovementAutomation
Soft Skills
CommunicationStakeholder ManagementChange ManagementCollaborationCustomer InteractionLeadershipProblem ResolutionDocumentationTrainingInnovation
Certifications
Bachelor in IT