Customer Success Representative – B2B SaaS, RegTech
HR Force International Private Limited
Strategic Account Manager
eBlu Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for strategic accounts.
- Build and maintain strong, long-term relationships with client stakeholders.
- Understand client business models, challenges, and goals to deliver tailored solutions.
- Develop and execute account plans that align with client objectives and company growth targets.
- Identify opportunities for upselling, cross-selling, and expanding service offerings.
- Lead quarterly business reviews and strategic planning sessions with clients.
- Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure seamless service delivery.
- Advocate for client needs internally and influence product roadmap decisions.
- Monitor account health, satisfaction, and performance metrics.
- Provide regular reporting and insights to internal stakeholders and clients.
- Forecast revenue growth and contribute to strategic planning initiatives.
- Assist sales lead with contract negotiations, renewals, and pricing discussions.
- Ensure timely execution of agreements and compliance with terms.
- Report to the Director of Strategic Account Management.
- Some travel expected (<25%) to meet with customers and attend industry conferences and events.
Requirements
- 4 years of account management experience (client-facing) in healthcare IT
- 4-year degree in business or related field
- Ability to collaborate cross-functionally with Marketing, Product Development, Analytics, Customer Service, and Operations teams.
- Proficiency in data analysis and the ability to interpret and present trends effectively.
- Proficiency in Microsoft 365.
- Experience with Hubspot is a plus.
- Strong interpersonal, communication, and relationship-building skills.
- Excellent organizational and time management skills.
- Ability to work independently and proactively, as well as collaboratively in a team environment.
- Demonstrated critical thinking skills and resolve problems independently, particularly when the path forward may not be apparent
- Ability to accept and provide constructive feedback.
Benefits
- Compensation includes both salary and variable performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Flexible schedules with both remote and hybrid work options.
- Professional development and growth opportunities
- Generous paid time off and holiday schedule.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdata analysiscontract negotiationsrevenue forecastingstrategic planningupsellingcross-sellingperformance metricsclient relationship managementproblem solving
Soft skills
interpersonal skillscommunication skillsrelationship-building skillsorganizational skillstime management skillscollaborationcritical thinkingindependenceproactivityconstructive feedback
