Account Manager – Digital & Web Experience

Outliant

full-time

Posted on: 9/4/2025

Origin: • 🇺🇸 United States

✨ AI Apply

Mid-LevelSenior

About the role

Manage and nurture strategic client relationships, acting as their main point of contact and trusted advisor.
Collaborate closely with clients to understand and define their business goals, technology needs, and growth opportunities.
Provide guidance on how our solutions can help them achieve their business goals and customer acquisition strategies.
Develop and maintain detailed account plans that highlight growth areas, upsell opportunities, and collaborative initiatives.
Act as a strategic partner to the client, communicating effectively with stakeholders at different levels.
Align internal teams (sales, development, strategy) around the client's priorities and changing needs.
Anticipate market trends and client challenges to proactively recommend solutions.
Foster long-term trust and position the company as an indispensable strategic partner for the client's success.

5+ years of experience in Account Management, Customer Success, or similar roles, preferably in digital agencies or technology companies.
Demonstrated experience in managing and growing relationships with strategic clients.
Proven success in identifying growth and upsell opportunities within existing accounts.
Familiarity with digital marketing tools and platforms (e.g., CMS, Analytics, CRM, marketing automation).
Ability to influence and coordinate both internal teams and external stakeholders.
Comfortable working in agile, fast-paced environments with cross-functional teams.
Solid knowledge of web technologies and digital customer acquisition models.
Proven track record of advising and managing relationships with mid and senior-level stakeholders.
Strong business acumen and strategic thinking skills.
Exceptional communication, presentation, and interpersonal skills.