Director of Markets Operations
Lloyds Banking Group
IT Coordinator, Office Assistant
E3G
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £32,245 - £36,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide first and second-line IT support to all staff, both remotely and in-person
- Diagnose and resolve hardware, software, and network issues.
- Manage IT ‘helpdesk’ and resolve requests through E3G’s central ICT mailbox.
- Support staff with user account administration by setting up user accounts on Microsoft 365, other productivity tools such as Teams.
- Administer user accounts, permissions, and access controls.
- Oversee cloud storage solutions (SharePoint).
- Coordinate with external IT providers and manage service contracts.
- Manage IT asset inventory (laptops, monitors, phones, tablets).
- Maintain documentation of IT policies and procedures.
- Oversee day-to-day office operations of the London Office and maintain a professional workspace.
Requirements
- Proven experience in ITC support or helpdesk roles.
- Proficient in Microsoft 365 (including SharePoint, Teams and Microsoft Office suite).
- Understanding of basic networking concepts.
- Knowledge of cloud-based systems and applications.
- Familiarity with backup and security practices.
- Excellent customer service orientation and patience.
- Can explain complex technical concepts in plain, everyday language.
- Strong organisational skills and attention to detail.
- Ability to prioritise, manage multiple tasks as well as be flexible.
- Proactive approach to troubleshooting and problem-solving abilities.
- Excellent written and verbal communication skills.
- Able to build relationships and confident to work in a team and independently.
- Use judgement to make sound and timely decisions.
Benefits
- Additional pension contribution equivalent to 7.5% of gross annual salary
- 25 vacation days + additional leave between Christmas and New Year
- Cycle to work scheme
- E3G offers a reward and benefits package which compares well with other organisations within our sector.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporthelpdeskhardware troubleshootingsoftware troubleshootingnetwork troubleshootinguser account administrationcloud storage solutionsbackup practicessecurity practicesbasic networking concepts
Soft skills
customer service orientationpatiencecommunication skillsorganisational skillsattention to detailproblem-solvingflexibilityrelationship buildingindependencedecision making
