Dutch Business Network

Operations

• Full-Cycle Veterinarian Recruiting: Own sourcing, screening, interviewing, and hiring of veterinarians across multiple channels, including LinkedIn, Indeed, and inbound applicants.
• Interview & Offer Management: Lead interview coordination, manage credential checks and background verification, and oversee offer creation and execution.
• Onboarding Operations: Own end-to-end onboarding to ensure seamless integration into Dutch systems, workflows, and tools.
• Recruiting & Onboarding Optimization: Continuously improve recruiting and onboarding workflows to enhance speed, quality of hire, and overall candidate and provider experience.
• Veterinarian Performance Analytics: Track, analyze, and report on key veterinarian performance metrics.
• Performance Insights & Strategy: Identify trends and outliers, and present insights and recommendations to leadership to drive data-informed improvements.
• Dashboard & Reporting Development: Partner with analytics and product teams to design, build, and refine performance tracking tools and dashboards.
• Operational Systems Ownership: Own and continuously improve recruiting, onboarding, and provider operational systems and processes.
• Provider Payout & Reporting Oversight: Support and monitor provider payouts and reporting in partnership with Finance and Operations teams to ensure accuracy and transparency.
• Cross-Functional Partnership: Collaborate closely with Customer Experience and Medical teams to ensure clear SOP alignment and operational consistency across the provider lifecycle.

Talent Operations Specialist – Veterinary Provider Success

Marketing

• Build and execute lifecycle campaigns across email, SMS, and push using Iterable
• Own day-to-day execution of key lifecycle moments including:
• Onboarding & early engagement
• Feature education & adoption
• Preventative care reminders
• Retention, renewal, and win-back programs
• Create and maintain journeys, triggers, and recurring campaigns with a strong attention to detail
• Partner with design, product, and CX to ensure lifecycle messaging is timely, helpful, and on-brand
• QA campaigns thoroughly (logic, personalization, rendering, links, timing)
• Monitor performance and report on results using core lifecycle metrics (open, CTR, conversion, retention impact)
• Support experimentation through A/B testing of subject lines, content, timing, and segmentation
• Help document and improve lifecycle best practices, templates, and processes as the program scales

Talent Operations Specialist – Veterinary Provider Success

Lifecycle Marketing Manager