Senior Director, Engineering Excellence
Saab
Head of Community
Duolingo
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $158,400 - $284,400 per year
Job Level
Lead
About the role
- Define and implement a global community strategy aligned with Duolingo’s brand and business goals
- Nurture, grow, and empower passionate learners and fans to drive engagement, loyalty, and advocacy
- Build thriving communities across platforms (Reddit, Discord, etc.) and expand into new spaces
- Develop community management strategies, responses, and programs (online and offline)
- Establish and track KPIs for sentiment, engagement, growth, and business impact
- Act as the bridge between learners and internal teams to surface insights, close feedback loops, and inform decision-making
- Partner with Product to help shape community and social product features
- Strengthen brand love, manage reputation, and transform community into a driver of growth and retention
Requirements
- 7+ years in community management and social engagement
- Experience managing and growing online communities at scale, ideally for a consumer brand with strong word-of-mouth
- Success in managing online reputation and navigating discourse
- Instincts for tone, voice, and engagement that balance Duolingo’s playful personality with clarity and credibility
- Proven ability to build trust with moderators, ambassadors, and community members
- Cross-functional experience with Product, Customer Support, Communications, and Marketing
- Deep understanding of internet culture, fan engagement, and emerging community trends
- Experience building and leading high-performing community teams
- A data-driven mindset, comfortable setting goals and measuring qualitative and quantitative impact
- Excellent communication skills with adaptable voice across platforms
- Strong leadership and cross-functional experience
- Active Duolingo user
- (Optional/exceptional) Experience building community functions at fast-growing consumer tech or entertainment brands
- (Optional/exceptional) Examples of leveraging community insights to drive product innovation or brand campaigns
- (Optional/exceptional) International experience designing programs that scale across cultures
Benefits
- equity compensation
- world-class benefits (see link in posting)
- interview accommodations available (contact accommodations@duolingo.com)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementsocial engagementKPI trackingdata-driven mindsetonline reputation managementcommunity strategy developmentprogram developmentfan engagementproduct innovationcross-functional collaboration
Soft skills
communication skillsleadershiptrust buildingadaptabilityinsight generationengagement strategytone and voice managementrelationship managementcreativityproblem-solving
