Duck Creek Technologies

Designer

• The Senior Instructional Designer is a mid-level individual contributor responsible for designing, developing, and implementing innovative and impactful learning solutions for a global workforce.
• This role applies advanced instructional design methodologies, adult learning principles, and emerging technologies to create scalable, high-quality training programs that support organizational goals.
• The Senior Instructional Designer partners with subject matter experts, stakeholders, and cross-functional teams to analyze learning needs, develop instructional strategies, and deliver engaging, learner-centered content.
• The role also provides guidance and mentorship to other instructional designers and contributes to establishing best practices and standards for learning design at Duck Creek Technologies.
• Lead the design and development of instructional materials, including e-learning modules, instructor-led training, blended learning programs, videos, simulations, assessments, and multimedia elements.
• Apply advanced instructional design theories, adult learning principles, and industry best practices to develop effective learning experiences.
• Partner with subject matter experts to analyze learning needs, gather and validate content, and ensure alignment with business objectives.
• Establish instructional design standards, guidelines, and templates to ensure consistency and quality across learning deliverables.
• Manage end-to-end instructional design projects, including planning, execution, and delivery within scope, budget, and timelines.
• Collaborate with internal teams such as Professional Services, Customer Success, Engineering, and HR to ensure training materials support organizational strategies.
• Integrate AI tools and technologies to enhance instructional design efficiency, personalization, and learner engagement.
• Conduct quality assurance reviews of instructional content to ensure accuracy, instructional integrity, and compliance with standards.
• Evaluate the effectiveness of learning programs using metrics and feedback; recommend and implement continuous improvements.
• Research and apply emerging learning technologies, trends, and methodologies to maintain a leading-edge L&D capability.
• Maintain content within learning management systems and other platforms, ensuring accessibility and global usability.
• Provide informal mentorship to team members, sharing best practices and fostering a collaborative learning design culture.
• Perform all other duties and activities as required.

Senior Instructional Designer

• Lead the design and development of instructional materials, including e-learning modules, ILT, blended learning, videos, simulations, assessments, and multimedia elements
• Apply advanced instructional design theories, adult learning principles, and industry best practices to develop effective learning experiences
• Partner with SMEs to analyze learning needs and ensure alignment with business objectives
• Establish standards and templates for learning deliverables to ensure consistency and quality
• Manage end-to-end instructional design projects within scope, budget, and timelines
• Collaborate with Professional Services, Customer Success, Engineering, and HR to support organizational strategies
• Integrate AI tools to enhance efficiency, personalization, and learner engagement
• Conduct QA reviews for accuracy and instructional integrity
• Evaluate learning programs using metrics and feedback; implement continuous improvements
• Research and apply emerging learning technologies and methodologies
• Maintain content within LMS and other platforms for global usability
• Provide informal mentorship and foster a collaborative learning culture
• Perform other duties as required

Support Engineer

• The IT Infrastructure Services - Network Senior Analyst is responsible for a variety of important network tasks within Duck Creek Technologies. They will work closely with the Network Engineer team in supporting, maintaining, and monitoring network infrastructure to meet the needs of the company. The Sr. Analyst will have both demonstrated experience with supporting and maintaining a variety of network infrastructure both on-premises and in cloud environments.
• Installation and Configuration: Assisting network engineers in configuring and installing network devices; including switches, routers, wireless controllers, and firewalls.
• Cloud Support: Assisting network engineers with the implementation and support of Azure network infrastructure, including subnets, Virtual Networks (VNets), Network Security Groups (NSGs), VNet peering, User Defined Routes (UDRs), Public IPs, load balancers, and Virtual Network Gateways.
• Troubleshooting and User Support: Assisting in diagnosing and resolving network connectivity issues, including outages and end-user issues. Coordinating with other IT teams or vendors as needed to resolve issues.
• Network Monitoring and Optimization : Monitoring network performance and availability, identifying and resolving issues proactively, and optimizing network configurations for improved efficiency.
• Network Backup and Recovery: Assisting with network backup and recovery operations, as well as disaster recovery planning and testing
• Maintaining Documentation: Keeping detailed records of network configuration and changes, as well as create and update network diagrams
• Perform all other duties and activities as required. Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: Mission: To empower insurers to reimagine the future of insurance Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead. Competencies: Core Employee... (truncated for brevity)

Senior Infrastructure Support Analyst

Vice President

• Drive inorganic and strategic growth opportunities aligned with the company's vision and objectives
• Lead M&A strategy, execution, and integration
• Spearhead strategic partnerships and collaborations to enhance market position
• Manage deal origination, due diligence, transaction structuring, and post-merger integration
• Coordinate cross-functional teams (Finance, HR, Product, Sales) to support diligence and integration
• Report progress to CEO/CFO and sponsor, Vista Equity Partners

Senior Instructional Designer

Senior Instructional Designer

Senior Infrastructure Support Analyst

Vice President, Corporate Development