Duck Creek Technologies

Senior Infrastructure Support Analyst

Duck Creek Technologies

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Senior

Tech Stack

AzureCloudFirewalls

About the role

  • The IT Infrastructure Services - Network Senior Analyst is responsible for a variety of important network tasks within Duck Creek Technologies. They will work closely with the Network Engineer team in supporting, maintaining, and monitoring network infrastructure to meet the needs of the company. The Sr. Analyst will have both demonstrated experience with supporting and maintaining a variety of network infrastructure both on-premises and in cloud environments.
  • Installation and Configuration: Assisting network engineers in configuring and installing network devices; including switches, routers, wireless controllers, and firewalls.
  • Cloud Support: Assisting network engineers with the implementation and support of Azure network infrastructure, including subnets, Virtual Networks (VNets), Network Security Groups (NSGs), VNet peering, User Defined Routes (UDRs), Public IPs, load balancers, and Virtual Network Gateways.
  • Troubleshooting and User Support: Assisting in diagnosing and resolving network connectivity issues, including outages and end-user issues. Coordinating with other IT teams or vendors as needed to resolve issues.
  • Network Monitoring and Optimization : Monitoring network performance and availability, identifying and resolving issues proactively, and optimizing network configurations for improved efficiency.
  • Network Backup and Recovery: Assisting with network backup and recovery operations, as well as disaster recovery planning and testing
  • Maintaining Documentation: Keeping detailed records of network configuration and changes, as well as create and update network diagrams
  • Perform all other duties and activities as required. Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: Mission: To empower insurers to reimagine the future of insurance Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead. Competencies: Core Employee... (truncated for brevity)

Requirements

  • Bachelor's degree or higher or equivalent additional years of experience
  • 5+ years of relevant network administration experience in a corporate environment
  • 2+ years of Azure cloud network experience
  • 2+ years Hands-on Zscaler experience
  • Willing to travel from time to time to various offices in order to complete projects
  • Detail oriented with excellent technical, verbal, and written communication skills
  • Proficiency in English
  • Ability to work well under pressure
  • Great at organizing, prioritizing, and multitasking
  • Ability to collaborate with internal and external technology partners
  • Must be able to complete complex projects with minimal to no supervision
  • Strong troubleshooting and diagnostic skills