Duck Creek Technologies

Engineer

• Assist in implementing and developing IAM solution
• Act as a liaison between IAM Operations and IAM Engineering, ensuring knowledge transfer and collaboration
• Troubleshoot IAM system issues, particularly with Okta, Entra, and related identity platforms
• Work on IAM development projects, including workflow automation, integrations, and identity lifecycle enhancements
• Collaborate with cross-functional teams to support IAM initiatives
• Provide input on IAM security decisions, access control improvements, and best practices
• Participate in IAM strategy discussions
• Adhere to on-call requirements, responding to IAM-related security incidents as needed
• Provide ongoing support, maintenance, and troubleshooting, including evening, weekend, and on-call support as needed
• Assist in the development and maintenance of system documentation and protocols

Senior Associate IAM Engineer

Full-stack Engineer

• Part of an Agile team delivering manageable deliveries that include design, development, testing, and deployment
• Collaborate effectively within the team
• Design, code, and/or configure solutions for moderate to high complexity Agile stories
• Debug and resolve high complexity software bugs
• Support escalated ongoing incidents/issues impacting customers
• Independently create conceptual design/architecture for medium scale software solutions
• Maintain and manage existing test framework and automation/scripts
• Deliver quality solutions for products loved by clients

Software Engineer II

Manager

• Leads the day-to-day operations for the Duck Creek OnDemand (SaaS -Software as a Service) team
• Responsible for maximizing the quality of the production operations service to exceed the contractual SLAs for each of our customers
• Develops and improves procedures to ensure smooth and effective operational processes
• Takes command of critical incidents by setting up or taking over a major incident management (MIM) bridge calls, comprised of internal and external partners
• Responsible for setting up communication channels, inviting the appropriate people into those channels during an incident
• Responsible for quickly assessing an incident and making decisions about what to do, which team members are needed, and what actions come next at every stage of the resolution process
• Delegates tasks and oversees the process from start to finish, asking the right questions
• Responsible for keeping the teams calm and focused during incidents
• Responsible for escalating issues to more senior or specialized developers and/or bringing in additional resources to speed up resolution
• Responsible for the post-mortem process, including creating documents where teams can share their thoughts

Application Incident Manager

Underwriter

• Define and own the product strategy and roadmap for Duck Creek’s underwriting domain, including workflows, decision support, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer underwriting practices, risk appetite, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for underwriting workbench experiences that support underwriter productivity, decision quality, and throughput.
• Lead structured product discovery to frame complex underwriting and risk-selection problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for the underwriter persona, ensuring workflows reflect real-world decision contexts and operational constraints.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that augment underwriter judgment within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into underwriting workflows in an explainable and trusted manner.
• Translate underwriting guidelines, rules, and authority structures into configurable, scalable product capabilities, balancing automation and human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure underwriting workflows and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure underwriting capabilities are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, and Professional Services to support value articulation, enablement, and consistent product positioning.

Principal Product Manager, Underwriting

• The Incident Manager is responsible for orchestrating the response to high impact incidents
• Lead end-to-end incident resolution for major incident events through orchestrating combined technical efforts of responding teams
• Assume ownership of major incidents and drive coordinating efforts to ensure quick resolution of impacting events
• Identify and remove blockers, escalate appropriately, and continuous momentum of troubleshooting efforts
• Ensure adherence to established incident management processes and protocols
• Contribute to the improvement of incident response runbooks and documentation
• Own internal and external communications during major incidents
• Maintain clear and continuous communication with stakeholders during incidents, providing timely updates
• Ensure safe execution of mitigations, rollbacks, feature flags, and failovers
• Lead post incident review meetings with stakeholders to confirm event details and assign problem investigators
• Track and report on incident metrics, identifying patterns and areas for systemic improvement

Incident Manager

Marketing Operations

• The Senior Marketing Operations Manager of ABM and AI is responsible for designing, governing, and optimizing Duck Creek’s marketing technology ecosystem to support global demand generation.
• The role carries responsibility for defining the processes, systems, and methods necessary to accomplish established objectives.
• The individual manages core marketing systems, data structures, AI driven workflows, and account-based marketing operations that enable accurate targeting, efficient execution, and measurable pipeline impact.
• The role partners with Sales, Product Marketing, Revenue Operations, and Demand Generation to ensure the marketing engine functions with precision, scalability, and alignment across teams.
• Own the execution, optimization, and governance of Duck Creek’s ABM and marketing technology stack.
• Design and manage AI driven workflows including insights, personalization, scoring, and routing.
• Develop scalable ABM programs that support pipeline acceleration and sales alignment.
• Partner with Sales and Product Marketing to identify and activate high intent accounts.
• Lead operational design for multi channel campaigns across email, ads, events, and sales plays.
• Maintain data governance, segmentation, enrichment, and account hierarchy structures.
• Build and maintain dashboards for ABM performance, funnel efficiency, and pipeline impact.
• Manage marketing automation workflows, nurture programs, scoring logic, and integrations.
• Evaluate and optimize new AI tools that support personalization and operational scale.
• Align with Sales Operations on account structures, lifecycle stages, and reporting standards.
• Provide data driven insights and recommendations to improve targeting and campaign impact.
• Ensure compliance with data privacy requirements and internal operational best practices.

Senior Marketing Operations Manager

Product Manager

• Own the strategy, definition, and delivery of software products within a complex, customer‑driven SaaS environment
• Translate market and customer needs into clear product requirements
• Guide prioritization decisions and partner closely with Engineering and cross‑functional teams
• Define and prioritize product requirements, manage the product backlog, and track market and customer demand
• Create product artifacts such as use cases, business scenarios, and user personas
• Own product release planning and execution in partnership with Engineering and the Principal Product Manager
• Serve as a product subject‑matter expert and support training, documentation, and enablement needs
• Represent the product directly with customers and stakeholders, including presenting product vision and direction
• Anticipate customer needs, monitor market trends, and influence product strategy accordingly
• Lead and influence cross‑functional teams, operating independently in a fast‑paced, matrixed environment

Senior Product Manager

Product Marketing

• The Senior Director, GTM Lead of Professional Services (P&C) is a senior management role responsible for directly leading the sales function to achieve professional services revenue targets.
• Provide overall leadership and direction for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness to support sales and delivery.
• Establish and maintain solution architecture standards, reference architectures, and best practices aligned with Duck Creek products, cloud platforms, and integration patterns.

Senior Director, GTM Lead – Professional Services, P&C

Vice President

• Define and implement the global application support strategy aligned with business goals, customer success outcomes, and product roadmap priorities.
• Lead and manage Level 1, 2, and 3 global support operations across multiple regions and time zones in a 24x7 follow-the-sun model.
• Define and own strategy, capacity, staffing and skill development for teams responsible for both standard and premium support model.
• Establish and oversee performance management metrics for support operations.
• Own incident, change, and problem management processes, including major incident coordination and post-incident reviews.
• Lead a global support team including support engineers, incident liaisons, knowledge management resources, and regional support leads.

Vice President – Global Application Support

Director

• Lead the sales function for professional services, setting clear revenue targets and driving execution to achieve and exceed goals using established sales management tools and processes.
• Work with Services leadership to articulate high value offerings that will resonate within the P&C market.
• Collaborate with sales operations to provide effective reporting to ensure a clear line of sight to the achievement of services sales targets.
• Provide overall leadership and direction for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness to support sales and delivery.
• Evolve the solution architecture team to a level of world class performance in the engagement with prospects and customers as well as the delivery of high value solutions.
• Establish and maintain solution architecture standards, reference architectures, and best practices aligned with Duck Creek products, cloud platforms, and integration patterns.
• Partner with Product Management, Engineering, Professional Services, Sales, and Alliances to ensure architectural alignment from pre-sales through delivery and lifecycle management, including services positioning and scope definition.
• Collaborate with partner organizations to define joint solution patterns and enable consistent architectural approaches across the ecosystem.
• Support sales and account teams by providing executive-level technical and solution leadership for strategic opportunities, including services-based engagements, when required.

Senior Director, Services Go To Market Lead

• Lead and develop a global team across revenue operations and accounts receivable, providing clear direction and coaching
• Establish goals and performance metrics aligned with business objectives and ensure accountability for results
• Oversee the complete revenue lifecycle from deal structuring and contract review to recognition and reporting in compliance with ASC 606
• Review and approve contracts, amendments, and billing schedules for accuracy and consistency
• Maintain RightRev (and SaaS Master until deprecated) and ensure timely invoicing and reporting of subscription, services, and other revenue streams
• Partner with FP&A to enhance revenue forecasting and key metrics including ARR, ACV, and DSO
• Drive process improvement and automation initiatives across CRM, billing, and ERP systems
• Serve as the primary contact for external auditors on revenue and AR-related matters
• Oversee billing, collections, and cash application processes to ensure accuracy and efficiency
• Monitor AR aging and manage global cash inflows to optimize working capital
• Partner with Customer Success and Sales Operations to resolve billing disputes and improve customer experience
• Implement strong internal controls and automation to enhance accuracy and compliance
• Lead cross-functional initiatives such as Q2C transformation, system implementations, and new product launch readiness

Senior Manager, Revenue

• Leads the global product marketing function, developing strategies and programs that align with company objectives and business growth.
• Defines and communicates differentiated product and solution positioning, messaging, and value propositions tailored to key personas and industry segments.
• Oversees go-to-market strategies for product launches, ensuring cross-functional alignment across Product, Marketing, Sales, and Customer Success.
• Builds and evolves competitive intelligence programs, providing insights to inform positioning, pricing, and sales strategies.
• Partners with Product Management to influence roadmap prioritization based on market needs and customer feedback.
• Develops content strategies that support awareness, demand generation, and enablement activities, including solution briefs, thought leadership, and case studies.
• Drives alignment with Sales Enablement to ensure tools, assets, and training are in place to support effective sales execution.
• Serves as a senior spokesperson and subject matter expert at industry events, analyst briefings, and customer engagements.
• Leads market segmentation and buyer persona research to inform targeted campaigns and solutions marketing.
• Measures and reports on the performance of product marketing initiatives and uses data to optimize strategy.
• Manages, coaches, and mentors a team of product marketing professionals, fostering professional development and collaboration.
• Collaborates with Corporate Communications and Brand teams to ensure messaging consistency across all channels.

Vice President of Product Marketing

• Leads the global product marketing strategy and execution across the full portfolio of the company’s software solutions.
• Responsible for driving go-to-market readiness, product positioning, solution messaging, competitive intelligence, and content development that supports revenue growth, customer adoption, and market leadership.
• Partners closely with Product Management, Sales, Customer Success, and Corporate Marketing teams to craft compelling narratives.
• Manages and develops a high-performing global team of product marketers.
• Defines and communicates differentiated product and solution positioning and messaging.
• Oversees go-to-market strategies for product launches.
• Develops content strategies that support awareness, demand generation, and enablement activities.

Vice President, Product Marketing

Learning and Development

• Collaborate with subject matter experts to assess learning needs and define clear objectives for training programs.
• Design and develop innovative learning materials, including e-learning modules, instructor-led training materials, videos, job aids, and assessments.
• Apply instructional design principles and best practices to create effective and engaging learning experiences.
• Work closely with multimedia specialists, trainers and other team members to produce high-quality multimedia training content.
• Conduct thorough needs assessments, task analyses, and evaluations to measure the effectiveness of training initiatives.
• Stay informed about emerging trends and technologies in instructional design and adult learning theory to continuously enhance our training offerings.
• May act as a team lead in delivering content for Duck Creek Products.
• Perform other job-related duties assigned to you that relate to the successful creation of learning assets.

Technical Instructional Designer

Content Marketing Manager

• Configures content solutions for moderate to high complexity Agile stories
• Reads and interprets high complexity rules and requirements from standards organizations
• Creates a conceptual design/architecture for medium scale content solutions in collaboration with an architect
• Debugs and resolves high complexity configuration bugs or issues
• Writes automated unit and integration-level tests
• Follows development standards and effectively demonstrates content solutions to other developers
• Performs other related duties and activities as required