Duck Creek Technologies

Security Operations

• Monitor systems by correlating logs for security events and provide alerts for potential incidents
• Assist in the design and implementation of cybersecurity controls to protect Duck Creek’s systems and data
• Provide Tier 1 support for Security Operations Center (SOC) activities, including incident response, forensics, and reporting
• Support and monitor security controls for servers, appliances, desktops, laptops, and mobile devices
• Manage network security solutions, including firewalls, intrusion detection/prevention, data loss prevention, and network access control
• Deliver metrics as required by the CISO and contribute to periodic and ad hoc reporting for management and clients
• Maintain a commitment to continuous education in the information security domain

Cybersecurity Operations Analyst

DevOps Engineer

• Take ownership of maintaining and improving the stability and reliability of our software systems, ensuring minimal downtime and maximum availability
• Monitor system health, diagnose issues, and implement effective solutions to prevent recurrence
• Collaborate with engineering teams to optimize the performance and efficiency of our infrastructure
• Identify performance bottlenecks, conduct capacity planning, and implement optimizations to enhance system scalability and responsiveness
• Lead incident response efforts during critical incidents, working closely with cross-functional teams to restore service and minimize impact on business operations
• Conduct post-incident reviews to identify root causes and implement preventive measures
• Develop and maintain automation scripts, tools, and workflows to streamline operational processes and reduce manual intervention
• Implement infrastructure as code practices to automate deployment, configuration management, and resource provisioning
• Champion the adoption of reliability engineering best practices within the organization
• Implement monitoring, alerting, and observability solutions to proactively detect and respond to system issues
• Create and maintain documentation, runbooks, and knowledge base articles to capture system configurations, procedures, and troubleshooting guidelines
• Facilitate knowledge sharing and cross-training to empower team members and improve overall system understanding
• Perform all other duties and activities as required

Senior Site Reliability Engineer

Full-stack Engineer

• Drive the technical vision and execution of advanced AI-powered solutions across multiple initiatives.
• Design and implement scalable, secure, and high-performing systems that leverage large language models (LLMs), retrieval-augmented generation (RAG), and AI-driven services.
• Lead technical strategy for GenAI-based products and platforms, ensuring alignment with enterprise architecture and business goals.
• Design and implement core AI services, including model orchestration, prompt engineering frameworks, and inference pipelines.
• Collaborate with data scientists and ML engineers to integrate LLMs and fine-tuned models into production systems.
• Architect and deliver solutions for high-complexity Agile stories across multiple domains, ensuring scalability and resilience.
• Mentor and guide engineers on modern AI development practices, including distributed systems, model deployment, and performance optimization.
• Ensure compliance and security in AI solutions, including data privacy, responsible AI principles, and model governance.
• Debug and resolve complex issues in distributed AI systems, ensuring minimal downtime and high availability.
• Champion CI/CD and MLOps practices for continuous delivery of AI features and models.
• Participate in hiring and talent development for the GenAI team.
• Perform other related duties and activities as required.

Principal Software Engineer – GenAI

Administration

• Responsible for providing a successful and efficient support journey to all Duck Creek customers
• Act as the primary point of contact, facilitating the intake, qualification, resolution, and routing of all external and internal support cases
• Respond to cases submitted by customers via the customer portal
• Perform case qualification, ensuring that all necessary information is present, and the appropriate severity is determined
• Provide First Point of Resolution when applicable relying on Knowledge Base articles containing Known Issues and Related Case records
• Route the case to the appropriate group for resolution
• Ensure incident response SLOs are met and customer communication is consistent, clear, and comprehensive
• Recommend and implement performance improvements to meet SLA's and increase overall efficiency
• Perform all other duties and activities as required

Application Support Administrator

Financial Planning and Analysis

• The Manager, Revenue FP&A is accountable for end-to-end ownership of forecasting, analytics, and performance management across the company’s software revenue (subscription and on-premise)
• This individual serves as the FP&A subject-matter expert for ARR, renewals, retention, subscription revenue, and on-premise revenue, partnering closely with Sales, Customer Success, Revenue Operations, and Accounting
• The role owns forecast accuracy, insight into churn and expansion dynamics, and executive decision support through rigorous modeling and analysis
• Develop, own, and maintain software revenue forecasting models and reporting, including full SaaS revenue waterfall (Bookings, Billings, Revenue, ARR)
• Continuously improve detailed revenue models incorporating ACV bookings, renewals, churn, expansion, pricing impacts, and cohort or customer level attributes
• Identify and implement process efficiencies within revenue forecasting and reporting through automation and AI-driven analytics, with focus on elimination of low-value and manual work, improved cycle times, and forecast accuracy
• Accountable for creating CFO and senior leadership reporting packages on SaaS KPIs (ARR, GRR, NRR, ACV, TCV, backlog, contractual ramps); maintain and own analytics and produce high-quality commentary
• Partner closely with Customer Success to assess churn risk, renewal timing, and account-level performance drivers
• Collaborate with Sales Operations and Go-To-Market teams to align bookings, pipeline, and revenue forecasts
• Serve as the primary FP&A partner to Revenue Operations and Accounting on revenue-related analytics, forecasting, and reporting matters
• Provide executive-ready insights and scenario analysis to senior leadership to support planning, prioritization, and risk mitigation
• Accountable for accurate budgeting, forecasting, and KPI management at the consolidated level as it relates to software revenue
• Own opportunities to improve forecasting accuracy, data integrity, and reporting efficiency through process and model enhancements

Manager, Revenue FP&A

• The Manager, Corporate FP&A is responsible for driving consolidated financial reporting, planning, and analysis across the enterprise.
• This role manages the end-to-end consolidation of monthly close reporting, quarterly forecasts, and annual operating plans.
• Partner closely with Accounting, business unit FP&A, and leadership to ensure accuracy, transparency, and timeliness of financial results and forward-looking projections.
• Supports preparation of materials for ELT and Board reporting, delivering clear insights into company performance, risks, and opportunities.
• Manage and own financial consolidation of close results, including variance analysis versus forecast, budget, and prior periods.
• Streamline and simplify standard deliverables for CFO and senior leadership, with focus on process efficiency, insightful analysis, quality commentary, and reduced cycle times.
• Accountable for the consolidated quarterly forecast and annual planning processes across the enterprise, ensuring alignment across functions and leadership.
• Drive deliverables for ELT and Board meetings, including financial statements, KPIs, variance commentary, and forward-looking insights.
• Ensure integrity, consistency, and transparency of financial reporting across all business units.
• Partner closely with accounting during the monthly close cycle to align reported results and management reporting.
• Develop and maintain consolidated financial models that support scenario planning, sensitivity analysis, and strategic decision-making.
• Continuously improve forecast accuracy through enhanced modeling, analytics, and cross-functional alignment.

Manager, Corporate FP&A

Product Manager

• Define and own the product roadmap for the Policy Administration System across the full policy lifecycle, including quoting, issuance, endorsements, renewals, cancellations, and rewrites.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer needs, market signals, and regulatory requirements into clearly articulated, prioritized product capabilities and outcomes.
• Provide senior individual-contributor leadership for application-level AI capabilities within Policy workflows, including use case definition, prioritization, and governance alignment.
• Lead structured product discovery to frame complex customer and business problems and guide solution definition in partnership with Engineering and Architecture.
• Steward the long-term evolution of the Policy domain by articulating a coherent product narrative aligned to customer outcomes and platform standards.
• Partner with Engineering and Architecture to ensure Policy capabilities are scalable, explainable, compliant, and aligned with Duck Creek’s technology strategy.
• Collaborate with Product Marketing, Sales, and Professional Services to support value articulation, enablement, and consistent positioning of Policy capabilities.
• Evaluate trade-offs across customer impact, delivery complexity, and technical sustainability to inform roadmap and investment decisions.
• Use product performance data, customer feedback, and operational metrics to guide continuous improvement and prioritization.
• Identify risks, dependencies, and constraints impacting Policy delivery and escalate with clear options and recommendations.

Principal Product Manager, Policy

Customer Success Manager

• Provide mid-level leadership and mentorship for the Customer Success Engineering team.
• Act as a primary liaison to customer and internal leadership, managing technical escalations, conducting status updates, and ensuring alignment during new implementations, platform upgrades, migrations or key customer events.
• Partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions.
• Foster a culture of accountability, collaboration, and customer centricity to meet business goals.
• Drive operational efficiency, automation, and continuous improvement of processes, tools, and standards.
• Maintain deep expertise in Duck Creek products, SaaS infrastructure, and technical architecture to achieve customer centric solutions.
• Oversee environment preparation, technical reviews, and upgrade strategies for Duck Creek’s OnDemand platform.
• Manage upgrade deployments, go-lives, and technical cutover strategies while coordinating with cross-functional teams to minimize risks.
• Ensure high availability, support disaster recovery plans, and compliance with operational standards across customer environments.
• Build and maintain a knowledge base of issues and best practices to drive efficiency and reduce time-to-resolution for future upgrades.
• Provide ongoing technical guidance to implementation teams, ensuring adherence to Duck Creek’s processes and best practices.
• Partner with Customer Success Managers and Segment Leads to optimize team workload, capacity planning, and project timelines.
• Present technical issues and strategies to customer executives, partner leadership, governance boards and CSE leadership to align solutions and improvement opportunities.
• Support team members' professional development and provide constructive feedback to strengthen team capabilities.
• Assist in project-oriented duties to mature the evolving practice of supporting customers’ technical implementations in the Customer Success Engineering group.

Senior Manager, Customer Success Architect

• Guide technical vision for multiple projects
• Contribute to key platform, IaC, or framework components
• Perform code reviews and configure solutions for high complexity Agile stories across multiple domains or platform areas
• Create conceptual design/architecture diagrams
• Align multiple engineers on a vision and execute effectively
• Regular interactions with technical leads to ensure proper strategy/execution
• Inform technical leaders of any impediments or technical limitations encountered
• Participate in hiring practices/interviews
• Acts as the technical lead for project teams responsible for code and technical solution quality
• Designs, codes, and delivers solutions to production for high-complexity Agile stories independently
• Creates conceptual design/architecture for large scale software solutions in collaboration with architects
• Provides guidance and mentoring to software engineers
• Debugs and resolves high complexity software bugs or issues independently
• Writes automated unit and integration-level tests
• Follows development standards and effectively demonstrates technical solutions in code reviews
• Perform other related duties and activities as required.

Principal Software Engineer – Microservices

Engineer

• Assist in implementing and developing IAM solution
• Act as a liaison between IAM Operations and IAM Engineering, ensuring knowledge transfer and collaboration
• Troubleshoot IAM system issues, particularly with Okta, Entra, and related identity platforms
• Work on IAM development projects, including workflow automation, integrations, and identity lifecycle enhancements
• Collaborate with cross-functional teams to support IAM initiatives
• Provide input on IAM security decisions, access control improvements, and best practices
• Participate in IAM strategy discussions
• Adhere to on-call requirements, responding to IAM-related security incidents as needed
• Provide ongoing support, maintenance, and troubleshooting, including evening, weekend, and on-call support as needed
• Assist in the development and maintenance of system documentation and protocols

Senior Associate IAM Engineer

• Part of an Agile team delivering manageable deliveries that include design, development, testing, and deployment
• Collaborate effectively within the team
• Design, code, and/or configure solutions for moderate to high complexity Agile stories
• Debug and resolve high complexity software bugs
• Support escalated ongoing incidents/issues impacting customers
• Independently create conceptual design/architecture for medium scale software solutions
• Maintain and manage existing test framework and automation/scripts
• Deliver quality solutions for products loved by clients

Software Engineer II

Manager

• Leads the day-to-day operations for the Duck Creek OnDemand (SaaS -Software as a Service) team
• Responsible for maximizing the quality of the production operations service to exceed the contractual SLAs for each of our customers
• Develops and improves procedures to ensure smooth and effective operational processes
• Takes command of critical incidents by setting up or taking over a major incident management (MIM) bridge calls, comprised of internal and external partners
• Responsible for setting up communication channels, inviting the appropriate people into those channels during an incident
• Responsible for quickly assessing an incident and making decisions about what to do, which team members are needed, and what actions come next at every stage of the resolution process
• Delegates tasks and oversees the process from start to finish, asking the right questions
• Responsible for keeping the teams calm and focused during incidents
• Responsible for escalating issues to more senior or specialized developers and/or bringing in additional resources to speed up resolution
• Responsible for the post-mortem process, including creating documents where teams can share their thoughts

Application Incident Manager

Underwriter

• Define and own the product strategy and roadmap for Duck Creek’s underwriting domain, including workflows, decision support, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer underwriting practices, risk appetite, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for underwriting workbench experiences that support underwriter productivity, decision quality, and throughput.
• Lead structured product discovery to frame complex underwriting and risk-selection problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for the underwriter persona, ensuring workflows reflect real-world decision contexts and operational constraints.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that augment underwriter judgment within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into underwriting workflows in an explainable and trusted manner.
• Translate underwriting guidelines, rules, and authority structures into configurable, scalable product capabilities, balancing automation and human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure underwriting workflows and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure underwriting capabilities are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, and Professional Services to support value articulation, enablement, and consistent product positioning.

Principal Product Manager, Underwriting

• The Incident Manager is responsible for orchestrating the response to high impact incidents
• Lead end-to-end incident resolution for major incident events through orchestrating combined technical efforts of responding teams
• Assume ownership of major incidents and drive coordinating efforts to ensure quick resolution of impacting events
• Identify and remove blockers, escalate appropriately, and continuous momentum of troubleshooting efforts
• Ensure adherence to established incident management processes and protocols
• Contribute to the improvement of incident response runbooks and documentation
• Own internal and external communications during major incidents
• Maintain clear and continuous communication with stakeholders during incidents, providing timely updates
• Ensure safe execution of mitigations, rollbacks, feature flags, and failovers
• Lead post incident review meetings with stakeholders to confirm event details and assign problem investigators
• Track and report on incident metrics, identifying patterns and areas for systemic improvement

Incident Manager

Marketing Operations

• The Senior Marketing Operations Manager of ABM and AI is responsible for designing, governing, and optimizing Duck Creek’s marketing technology ecosystem to support global demand generation.
• The role carries responsibility for defining the processes, systems, and methods necessary to accomplish established objectives.
• The individual manages core marketing systems, data structures, AI driven workflows, and account-based marketing operations that enable accurate targeting, efficient execution, and measurable pipeline impact.
• The role partners with Sales, Product Marketing, Revenue Operations, and Demand Generation to ensure the marketing engine functions with precision, scalability, and alignment across teams.
• Own the execution, optimization, and governance of Duck Creek’s ABM and marketing technology stack.
• Design and manage AI driven workflows including insights, personalization, scoring, and routing.
• Develop scalable ABM programs that support pipeline acceleration and sales alignment.
• Partner with Sales and Product Marketing to identify and activate high intent accounts.
• Lead operational design for multi channel campaigns across email, ads, events, and sales plays.
• Maintain data governance, segmentation, enrichment, and account hierarchy structures.
• Build and maintain dashboards for ABM performance, funnel efficiency, and pipeline impact.
• Manage marketing automation workflows, nurture programs, scoring logic, and integrations.
• Evaluate and optimize new AI tools that support personalization and operational scale.
• Align with Sales Operations on account structures, lifecycle stages, and reporting standards.
• Provide data driven insights and recommendations to improve targeting and campaign impact.
• Ensure compliance with data privacy requirements and internal operational best practices.