Duck Creek Technologies

Customer Success Manager

• The Senior Customer Success Manager is the CEO of your book of business.
• A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
• Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
• Manage 4+ medium/large OnDemand or OnPrem accounts.
• Develop and foster a trusted relationship with the Customer and SI partners.
• Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal.
• Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR.
• Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
• Facilitate weekly, monthly, and quarterly customer governance meetings, including preparation of reports, governance decks and working with all parties to schedule customer sessions.
• Mentors junior Customer Success Managers.
• Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging customer feedback, assessing results, and developing measurable closed loop action plans.

Senior Customer Success Manager

Project Manager

• Responsible for managing key client projects
• Ensures all projects are delivered on-time, within scope and within budget
• Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develops a detailed project plan to monitor and track progress
• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
• Reports and escalates to management as needed
• Creates and maintains comprehensive project documentation
• Develops comprehensive project plans to be shared with clients as well as other staff members
• Develops spreadsheets, diagrams and process maps to document needs
• Performs other related duties and activities as required

Services Project Manager II

Sales

• Duck Creek Technologies is seeking an experienced professional Vice President of Sales with a history of over performance in quota attainment to join our Sales team
• As the VP of Sales at Duck Creek, you will continue to build, lead and expand our team of Sales Directors
• You will engage with P&C Carriers alongside the Sales Directors, identifying and establishing alignment between Duck Creek's solutions and customer's business drivers
• Provide strong and credible leadership to the sales staff, setting a unified direction for the team and ensure priorities are clear at all times
• Build relationships with key influencers, develop business insight into and have informed opinions on future strategies of assigned accounts
• Deliver compelling customer presentations and proposals that expertly articulate the Duck Creek Value Proposition and how it supports the prospect's strategic objectives
• Lead the development, maintain and grow an ongoing sales pipeline
• Implement a sales strategy and methodology to guide the sales team
• Maintain a solid knowledge of the Company's underlying technology, the range of existing products and consulting services
• Maintain current and accurate information on account status and sales activity in SalesForce.com
• Accurately forecast new bookings
• Achieve annual and quarterly targets
• Build out and deploy strategies for securing new accounts
• Develop a thorough understanding of the Duck Creek consultative and solution selling process
• Apply solution and Challenger-based sales skills to manage sales cycles

Vice President, Sales – Insuretech

• Lead critical aspects of Duck Creek Technologies’ global tax function
• Ensure accurate, timely, and compliant tax reporting across multiple jurisdictions
• Partner closely with Finance, Accounting, Legal, Treasury, and external advisors
• Manage federal, state, local, and international income tax compliance activities
• Lead the quarterly and annual income tax provision process under ASC 740
• Support international tax provision and compliance requirements
• Oversee tax-related journal entries and account reconciliations
• Support tax planning initiatives and lead tax audits

Senior Tax Manager

Full-stack Engineer

• Serve as the technical lead for large-scale, complex software projects, ensuring architectural integrity, scalability, and performance.
• Provide expert guidance on software design, architecture, and implementation strategies to ensure alignment with business and technical objectives.
• Drive technical innovation and evaluate emerging technologies to integrate into the development ecosystem.
• Lead the design and development of key system components, frameworks, and services that form the foundation of Duck Creek’s product offerings.
• Collaborate with Product Management, Quality Assurance, and other Engineering teams to deliver high-quality, on-time software solutions.
• Influence technical roadmaps and make architectural decisions that support long-term scalability and maintainability.
• Ensure adherence to software development best practices, including coding standards, testing, security, and performance optimization.
• Partner with engineering teams across the organization to solve complex technical challenges and drive engineering excellence.
• Conduct design reviews, code reviews, and provide constructive feedback to engineering teams.
• Develop and maintain detailed technical documentation that supports the engineering teams in delivering solutions efficiently.
• Work closely with DevOps to ensure continuous integration and deployment pipelines are optimized for fast and reliable software delivery.
• Act as a thought leader within the engineering organization, contributing to technical discussions, knowledge sharing, and fostering a culture of technical excellence.

Senior Customer Success Manager

Services Project Manager II

Vice President, Sales – Insuretech

Senior Tax Manager

Senior AI/ML Software Engineer