Duck Creek Technologies

Customer Success Manager

• The Senior Customer Success Manager is the CEO of your book of business.
• A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
• Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
• Manage and develops the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts.
• Develop and foster a trusted relationship with the Customer and SI partners.
• Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal.
• Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR.
• Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.

Senior Customer Success Manager

• The Senior Customer Success Manager is the CEO of your book of business.
• Responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
• Act as the primary contact and trusted advisor for your customers.
• Provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
• Manage and develops the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts.
• Meet with Customer leadership teams to understand their business goals and strategic priorities.
• Stay up to date with the latest features and updates of Duck Creek’s suite of products and services.
• Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
• Facilitate weekly, monthly, and quarterly customer governance meetings.

Senior Manager, Customer Success Management

Full-stack Engineer

• The Principal Software Architect - GenAI acts as an architecture leader in a domain area in multiple activities and teams.
• Responsible for the high-level design/architecture decisions and drives continuous improvement in architecture and engineering across set of software products/services.
• Additionally responsible for solutioning and planning for the incorporation of generative AI capabilities across the entire Duck Creek Suite.
• Acts as a Domain Architect for the GenAI domain, leading and representing the design/architecture decisions of that domain area.
• Provides architectural and technical leadership, participating and leading with Engineering Communities of Practice.
• Refines technical backlog items and creation of the overall solution concept and architectural direction for multiple engineering teams.
• Provides guidance and support to the developers in multiple engineering teams across our product suite in the completion of stories against design/architecture plans.
• Mentor and help develop engineers and architects in their career growth.
• Drives and coordinates our technical position with key technology vendors.
• Can be hands-on, designing and coding solutions for Agile stories with key architectural impact.

Principal Software Architect – GenAI

Business Analyst

• Provide expert-level support for Duck Creek applications, including Duck Creek Policy, Billing, and Claims systems, ensuring timely resolution of technical issues and minimizing disruption to our clients' operations.
• End to end ownership of client reported issues to resolution.
• Collaborate with cross-functional teams to understand client requirements and configure Duck Creek applications to align with their business processes and objectives.
• Monitor the performance of Duck Creek applications, proactively identifying areas for improvement and implementing enhancements to optimize system functionality and user experience.
• Develop and maintain comprehensive documentation, including configuration guides, troubleshooting procedures, and best practices, to support efficient application support processes.
• Coordinate with Duck Creek product teams and external vendors to escalate and resolve complex technical issues, leveraging your expertise to drive timely and effective resolutions.
• Participate in the testing and deployment of Duck Creek updates, patches, and new releases, ensuring seamless integration and minimal disruption to client operations.
• Provide training and mentorship to junior support analysts, sharing your knowledge and expertise to build a high-performing support team.
• Stay abreast of industry trends and emerging technologies in insurance and software development, incorporating innovative solutions to enhance Duck Creek application support services.
• Foster strong relationships with clients, serving as a trusted advisor and ensuring their satisfaction with Duck Creek applications and support services.

Senior Business Analyst, Application Support

• The Principal Software Engineer will guide technical vision for multiple projects
• Contribute to key platform components (such as Authentication, User Management, Eventing Backbone)
• Code review of projects, coding and/or configuring solutions for high complexity Agile stories across multiple domains or platform areas
• Creation of conceptual design/architecture diagrams
• Get multiple engineers aligned on a vision and executing
• Regular interactions with technical leads to ensure proper strategy/execution
• Inform technical leaders of any impediments or technical limitations encountered
• Participate in hiring practices/interviews
• Acts as the technical lead in project teams as the primary individual responsible for code and technical solution quality
• Designs, codes, and delivers solutions to production for high-complexity Agile stories
• Creates a conceptual design/architecture for large scale software solutions in collaboration with architects
• Provides guidance and mentoring to software engineers
• Debugs and resolves high complexity software bugs or issues, working independently
• Writes automated unit and integration-level tests under own direction
• Follows development standards and effectively demonstrates technical solutions to other developers in code reviews
• Perform other related duties and activities as required

Principal Software Engineer

Insurance

• The Solution Consulting Senior Manager position is a critical member of the go-to-market team
• Our Solution Consultants are experts in the Duck Creek product set and partner with Sales Directors to manage the sales process
• Provide Solution Consulting (pre-sales) support on assigned opportunities
• Collaborates with Sales Directors to develop and execute effective account strategies and sales campaigns that maximize the value of the Duck Creek Reinsurance offerings
• Bring in-depth reinsurance industry and product knowledge to identify client needs and align and communicate Duck Creek Reinsurance value propositions to them
• Provide functional and technical expertise for sales staff and the customer through compelling sales presentations and highly engaging product demonstrations
• Develop prospect and partner relationships by listening to, understanding, and anticipating customer needs as part of the sales process
• Create and deliver custom demos based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or tailored product demo for the client
• Participate in the Request for Proposal process, creating complete and compelling responses to customer questions and requirements
• Assists the sales staff in assessing application of Duck Creek Reinsurance to meet customer needs, create detailed business use cases, design and/or implementation specifications for complex products / applications / solutions
• Work closely with Product Management and Engineering teams to understand offerings, product strategy/roadmap, and communicate requirements and trends encountered among prospects.

Senior Manager, Solution Consulting – Reinsurance

• The Solution Consulting Senior Manager position is a critical member of the go-to-market team.
• Our Solution Consultants are experts in the Duck Creek product set and partner with Sales Directors to manage the sales process.
• Provide Solution Consulting (pre-sales) support on assigned opportunities; Collaborates with Sales Directors to develop and execute effective account strategies and sales campaigns that maximize the value of the Duck Creek Reinsurance offerings.
• Bring in-depth reinsurance industry and product knowledge to identify client needs and align and communicate Duck Creek Reinsurance value propositions to them.
• Provide functional and technical expertise for sales staff and the customer through compelling sales presentations and highly engaging product demonstrations.
• Develop prospect and partner relationships by listening to, understanding, and anticipating customer needs as part of the sales process.
• Create and deliver custom demos based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or tailored product demo for the client.
• Participate in the Request for Proposal process, creating complete and compelling responses to customer questions and requirements.
• Assists the sales staff in assessing application of Duck Creek Reinsurance to meet customer needs, create detailed business use cases, design and/or implementation specifications for complex products / applications / solutions.
• Work closely with Product Management and Engineering teams to understand offerings, product strategy/roadmap, and communicate requirements and trends encountered among prospects.

QA Engineer

• Plan and execute test scripts and plans for product upgrades to ensure successful signoff
• Execute manual and automated testing (Test Automation Center/Regression Runner), including integration and client regression testing
• Design and execute comprehensive test scripts and plans for upgrades and the upgrade standard pack
• Identify, document, and track defects using bug tracking tools; collaborate with development and client teams to resolve and retest defects
• Contribute to creation and maintenance of automated test scripts to improve testing efficiency and coverage
• Assist developers in reproducing issues and identifying root cause of simple to medium defects
• Participate in certification process for Duck Creek products from sprint and system test perspectives
• Collaborate within an agile team on test strategy and execution
• Design and develop necessary test data, as well as manual and automated test scripts for upgrade deliverables
• Embrace continuous improvement by staying updated with testing tools, methodologies, and best practices
• Perform other duties as required and act in accordance with Duck Creek mission, vision, and core values

Customer Success Test Engineer, Analyst II – Policy

Content Marketing Manager

• Configure content solutions for low to moderate complexity Agile stories with guidance from more senior team members.
• Interpret and translate industry rules and requirements (ISO, NCCI, AAIS) into configuration specifications.
• Debug and resolve configuration issues of low complexity, applying root cause analysis under guidance.
• Write and execute automated unit and integration-level tests to validate configuration changes.
• Participate in peer reviews of configuration work to ensure adherence to standards and best practices.
• Perform basic source code management activities, including check-in and version control.
• Assist in estimating effort for configuration tasks to support planning and resource management.
• Collaborate within Agile teams to align on requirements, design, and implementation.
• Document configuration solutions, testing outcomes, and related processes for traceability and knowledge sharing.
• Apply content development standards and best practices to ensure high-quality and maintainable solutions.
• Support continuous improvement by adopting new tools, techniques, and methodologies.
• Contribute to the overall effectiveness and efficiency of the Template Upgrade Team.
• Perform other related duties and activities as required.

Content Configuration Analyst II, Policy

Project Manager

• Manage key client projects and coordinate project completion on time, within budget and within scope
• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop and deliver presentation materials
• Develop detailed project plans to monitor and track progress
• Set deadlines, assign responsibilities, monitor and summarize project progress
• Manage changes to project scope, schedule and costs using appropriate verification techniques
• Lead meetings with internal and external stakeholders
• Report and escalate to management as needed
• Create and maintain comprehensive project documentation
• Develop spreadsheets, diagrams and process maps to document needs
• Perform other related duties and activities as required

Services Project Manager III

• Engage with major P&C Carriers and identify alignment between Duck Creek’s solutions and customers' business drivers
• Manage all aspects of sales cycles within an assigned set of accounts
• Teach prospective and current customers new and valuable solutions and translate that into successful commercial relationships
• Act as a team lead, coach and mentor Sales Directors
• Win new top tier business and develop existing accounts
• Act as sales expert for the team and support Senior Leadership on design/selling issues and future concepts or products
• Create formal networks with key decision makers and serve as external spokesperson
• Build relationships with key influencers and develop business insight and future strategies of assigned accounts
• Guide and mentor Sales Directors on designated opportunities and onboarding/training
• Coach Sales Directors on Pipeline Creation and Management opportunities
• Develop and execute prospecting strategies to identify, qualify, pursue and close new business
• Secure and lead face-to-face meetings with business leaders and C-level executives
• Develop, maintain, and grow an ongoing sales pipeline
• Maintain a thorough understanding of the Duck Creek consultative and solution selling process
• Deliver compelling customer presentations and proposals articulating the Duck Creek Value Proposition
• Maintain current and accurate information on account status and sales activity in SalesForce.com
• Manage account development and opportunity pursuit process from initial assignment through close using Salesforce CRM
• Accurately forecast new bookings
• Develop and deploy strategies for securing new accounts
• Perform other related duties and activities as required

Senior Director of Sales, SaaS and P/C Insurance

Product Marketing

• Design, implement, and manage sales forecast and pipeline reporting and operational rhythm
• Build and run reports and dashboards in Salesforce.com and Excel to visualize sales pipeline and forecast data
• Extract Salesforce.com data into Excel and other analytics tools to perform analysis on Sales pipeline to uncover gaps and opportunities
• Define and measure performance against forecast and pipeline KPI’s
• Design and run regional review cadences for sales pipeline to drive forecast accuracy, data hygiene, and forward-looking planning
• Assist in the management and administration of sales compensation plans, territory planning, and quota assignment
• Analyze Sales Rep achievement and quota retirement to forecast commission spending and evaluate incentive alignment
• Design and propose adjustments to Commission Plan and Special Incentive programs to drive Sales achievement of annual bookings targets
• Analyze Account and Territory models to drive equitable distribution of accounts across Sales Directors
• Design and build management reporting and presentations, including internal and Board of Directors reviews
• Collaborate with Sales leadership on Annual Operating Plan buildout and analysis, measure and forecast achievement against Plan
• Partner with senior sales leadership to identify opportunities for sales process improvement and roll-out processes
• Participate in GTM and cross-functional transformation initiatives and design change management strategies
• Perform other duties and act in accordance with Duck Creek Technologies mission, vision, and core values

Senior Manager, GTM Sales Operations

• Guide technical vision for multiple projects, as well as be expected to contribute to key platform components (such as Authentication, User Management, Eventing Backbone).
• Code review of projects, coding and/or configuring solutions for high complexity Agile stories across multiple domains or platform areas, and the creation of conceptual design/architecture diagrams.
• Get multiple engineers aligned on a vision and executing. Regular interactions with technical leads to ensure proper strategy/execution. Inform technical leaders of any impediments or technical limitations encountered.
• Participate in hiring practices/interviews. Acts as the technical lead in one or more of the following ways: For one or more project teams as the primary individual responsible for code and technical solution quality. Designs, codes, and delivers solutions to production for high-complexity Agile stories, independently across multiple domain or platform areas. Creates a conceptual design/architecture for large scale software solutions in collaboration with architects. Provides guidance and mentoring to software engineers to help them grow. Debugs and resolves high complexity software bugs or issues, working independently, and finds the real root cause and provides a fix without collateral damage. Writes automated unit and integration-level tests under own direction. Follows development standards and effectively demonstrates technical solutions to other developers in code reviews. Perform other related duties and activities as required.

Designer

• The Senior Instructional Designer is a mid-level individual contributor responsible for designing, developing, and implementing innovative and impactful learning solutions for a global workforce.
• This role applies advanced instructional design methodologies, adult learning principles, and emerging technologies to create scalable, high-quality training programs that support organizational goals.
• The Senior Instructional Designer partners with subject matter experts, stakeholders, and cross-functional teams to analyze learning needs, develop instructional strategies, and deliver engaging, learner-centered content.
• The role also provides guidance and mentorship to other instructional designers and contributes to establishing best practices and standards for learning design at Duck Creek Technologies.
• Lead the design and development of instructional materials, including e-learning modules, instructor-led training, blended learning programs, videos, simulations, assessments, and multimedia elements.
• Apply advanced instructional design theories, adult learning principles, and industry best practices to develop effective learning experiences.
• Partner with subject matter experts to analyze learning needs, gather and validate content, and ensure alignment with business objectives.
• Establish instructional design standards, guidelines, and templates to ensure consistency and quality across learning deliverables.
• Manage end-to-end instructional design projects, including planning, execution, and delivery within scope, budget, and timelines.
• Collaborate with internal teams such as Professional Services, Customer Success, Engineering, and HR to ensure training materials support organizational strategies.
• Integrate AI tools and technologies to enhance instructional design efficiency, personalization, and learner engagement.
• Conduct quality assurance reviews of instructional content to ensure accuracy, instructional integrity, and compliance with standards.
• Evaluate the effectiveness of learning programs using metrics and feedback; recommend and implement continuous improvements.
• Research and apply emerging learning technologies, trends, and methodologies to maintain a leading-edge L&D capability.
• Maintain content within learning management systems and other platforms, ensuring accessibility and global usability.
• Provide informal mentorship to team members, sharing best practices and fostering a collaborative learning design culture.
• Perform all other duties and activities as required.

Senior Instructional Designer

Support Engineer

• The IT Infrastructure Services - Network Senior Analyst is responsible for a variety of important network tasks within Duck Creek Technologies. They will work closely with the Network Engineer team in supporting, maintaining, and monitoring network infrastructure to meet the needs of the company. The Sr. Analyst will have both demonstrated experience with supporting and maintaining a variety of network infrastructure both on-premises and in cloud environments.
• Installation and Configuration: Assisting network engineers in configuring and installing network devices; including switches, routers, wireless controllers, and firewalls.
• Cloud Support: Assisting network engineers with the implementation and support of Azure network infrastructure, including subnets, Virtual Networks (VNets), Network Security Groups (NSGs), VNet peering, User Defined Routes (UDRs), Public IPs, load balancers, and Virtual Network Gateways.
• Troubleshooting and User Support: Assisting in diagnosing and resolving network connectivity issues, including outages and end-user issues. Coordinating with other IT teams or vendors as needed to resolve issues.
• Network Monitoring and Optimization : Monitoring network performance and availability, identifying and resolving issues proactively, and optimizing network configurations for improved efficiency.
• Network Backup and Recovery: Assisting with network backup and recovery operations, as well as disaster recovery planning and testing
• Maintaining Documentation: Keeping detailed records of network configuration and changes, as well as create and update network diagrams
• Perform all other duties and activities as required. Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: Mission: To empower insurers to reimagine the future of insurance Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead. Competencies: Core Employee... (truncated for brevity)

Senior Infrastructure Support Analyst

• Lead the design and development of instructional materials, including e-learning modules, ILT, blended learning, videos, simulations, assessments, and multimedia elements
• Apply advanced instructional design theories, adult learning principles, and industry best practices to develop effective learning experiences
• Partner with SMEs to analyze learning needs and ensure alignment with business objectives
• Establish standards and templates for learning deliverables to ensure consistency and quality
• Manage end-to-end instructional design projects within scope, budget, and timelines
• Collaborate with Professional Services, Customer Success, Engineering, and HR to support organizational strategies
• Integrate AI tools to enhance efficiency, personalization, and learner engagement
• Conduct QA reviews for accuracy and instructional integrity
• Evaluate learning programs using metrics and feedback; implement continuous improvements
• Research and apply emerging learning technologies and methodologies
• Maintain content within LMS and other platforms for global usability
• Provide informal mentorship and foster a collaborative learning culture
• Perform other duties as required

Vice President

• Drive inorganic and strategic growth opportunities aligned with the company's vision and objectives
• Lead M&A strategy, execution, and integration
• Spearhead strategic partnerships and collaborations to enhance market position
• Manage deal origination, due diligence, transaction structuring, and post-merger integration
• Coordinate cross-functional teams (Finance, HR, Product, Sales) to support diligence and integration
• Report progress to CEO/CFO and sponsor, Vista Equity Partners

Senior Customer Success Manager

Senior Manager, Customer Success Management

Principal Software Architect – GenAI

Senior Business Analyst, Application Support

Principal Software Engineer

Senior Manager, Solution Consulting – Reinsurance

Senior Manager, Solution Consulting – Reinsurance

Customer Success Test Engineer, Analyst II – Policy

Content Configuration Analyst II, Policy

Services Project Manager III

Senior Director of Sales, SaaS and P/C Insurance

Senior Manager, GTM Sales Operations

Principal Software Engineer

Senior Instructional Designer

Senior Infrastructure Support Analyst

Senior Instructional Designer

Vice President, Corporate Development