Duck Creek Technologies

• Manage tax compliance and reporting activities under the guidance of the Senior Tax Manager
• Prepare U.S. and Canada sales and use tax returns, foreign VAT/GST returns for Europe and APAC regions
• Prepare monthly sales tax reconciliations and assist with month-end close activities
• Support accounting activities related to prepaid expenses, fixed assets, reconciliations, and statutory reporting
• Assist with tax audits and intercompany transactions

Senior Analyst, Tax

Support Engineer

• Provide expert-level support for Duck Creek applications, including Duck Creek Policy, Billing, and Claims systems, ensuring timely resolution of technical issues and minimizing disruption to our clients' operations.
• Collaborate with cross-functional teams to understand client requirements and configure Duck Creek applications to align with their business processes and objectives.
• Monitor the performance of Duck Creek applications, proactively identifying areas for improvement and implementing enhancements to optimize system functionality and user experience.
• Develop and maintain comprehensive documentation, including configuration guides, troubleshooting procedures, and best practices, to support efficient application support processes.
• Coordinate with Duck Creek product teams and external vendors to escalate and resolve complex technical issues, leveraging your expertise to drive timely and effective resolutions.
• Participate in the testing and deployment of Duck Creek updates, patches, and new releases, ensuring seamless integration and minimal disruption to client operations.
• Foster strong relationships with clients, serving as a trusted advisor and ensuring their satisfaction with Duck Creek applications and support services.

Senior Application Support Analyst

Product Marketing

• The Senior Manager, Product Marketing plays a strategic and highly visible role in developing and executing go-to-market strategies, positioning, messaging, and enablement for Duck Creek Technologies' product portfolio.
• Partner closely with Product Management, Sales, and broader Marketing teams to articulate the value of Duck Creek's solutions to internal and external stakeholders.
• Lead go-to-market planning and execution for product launches, feature releases, and strategic initiatives in collaboration with cross-functional teams.
• Develop customer-facing content and collateral, including datasheets, solution briefs, presentations, videos, and case studies.
• Measure and optimize the effectiveness of product marketing programs, using data-driven insights to inform strategic decisions.

Senior Product Marketing Manager

SDET

• Design, develop, and execute performance, load, stress, endurance, and scalability test strategies
• Build reusable and maintainable performance test frameworks
• Identify root causes of performance bottlenecks
• Collaborate with developers, architects, and DevOps teams

Senior Performance Test Engineer

Customer Success Manager

• Oversee and optimize the operations of the Customer Success team to drive customer satisfaction, retention, and growth
• Implement best practices and ensure operational excellence within the Customer Success organization
• Manage multiple workflows in a fast-paced work environment
• Analyze data and trends to identify strategies to maximize potential for assigned portfolio of customers
• Serve as the primary contact and advocate for customers

Manager – Customer Success Operations

Operations

• The Director, Professional Services Operations oversees a large business group’s business operations/program management function(s)
• Oversees a business operation and/or or program office management function in support of a business group and/or several program(s)
• Contributes to strategic planning and large-scale operational deployment
• Serves as a subject matter expert and resource to different Company stakeholders to develop and execute program and/or business operational plans
• Provides financial and operational reports analysis to the business/program leadership and executive leadership
• Creates management reports, dashboards, and scorecards for all leadership levels
• Oversees and leads multiple complex projects, partners with applicable business group’s leadership on approaches to ensure the overall project or portfolio remains on track
• Oversees the project activities and deliverables, including managing schedules, financials, and project change requests
• Confirms scope, develops and/or reviews estimating assumptions for a project’s schedule, effort, and cost using established estimating models
• Measures and monitors progress at clearly defined points in the process to ensure the project(s) is delivered on time, within budget, and that it meets or exceeds expectations
• Drives teams to adhere to existing processes and defines new/improved processes across the program/business operations and/or program office management function

Director, Professional Services Operations

Program Manager

• Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
• Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
• Improve visibility into priorities, dependencies, risks, and overall UX delivery health
• Support Design Systems governance, adoption, release coordination, and component lifecycle management
• Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
• Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams
• Establish scalable operational frameworks, quality standards, metrics, and reporting practices

UX Program Manager

Product Manager

• Define and own the product strategy and roadmap for Duck Creek’s billing domain, including invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiency.
• Lead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, and servicing needs.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted manner.
• Translate billing rules, payment plan structures, commissions logic, and reconciliation requirements into configurable, scalable product capabilities, balancing automation and human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure billing capabilities are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, Finance stakeholders, and Professional Services to support value articulation, enablement, and consistent product positioning.

Principal Product Manager – Billing

Accountant

• Own key components of month-end close and GL account reconciliations
• Manage the new revenue accounting system RightRev, including opening/closing periods as part of the monthly close process
• Prepare and record journal entries related to revenue, deferred revenue, unbilled, and related accounts
• Analyze balance sheet and income statement trends to deliver actionable insights to management and support data-driven decision making
• Prepare monthly revenue analysis report for management
• Assist with the accounting review of contracts with customers, ensuring proper documentation under ASC 606 and that any nonstandard findings are properly documented and set up for the appropriate accounting treatment
• Own all order management tasks including order activation in SalesForce as well as managing revenue schedules in RightRev to drive accurate revenue recognition
• Proactively identify and mitigate revenue leakage related to overage invoicing
• Support and assist with implementation of new systems and processes related to usage-based billing and revenue recognition
• Assist with external audit processes
• Drive adoption of automation tools, AI, ERP enhancements, and other process improvements related to new revenue systems

Lead Revenue Accountant

Full-stack Engineer

• Drive the technical vision and execution of advanced AI-powered solutions across multiple initiatives
• Design and implement scalable, secure, and high-performing systems that leverage large language models (LLMs), retrieval-augmented generation (RAG), and AI-driven services
• Lead technical strategy for GenAI-based products and platforms, ensuring alignment with enterprise architecture and business goals
• Own the design and implementation of the AI orchestration runtime, including agent workflows, context assembly, tool invocation, policy enforcement, and execution control
• Build platform-level capabilities for observability, evaluation, auditability, and cost management across AI workloads
• Design and implement core AI services, including model orchestration, inference pipelines, and standardized prompt and configuration patterns
• Collaborate with data scientists and ML engineers to integrate LLMs and fine-tuned models into production systems
• Enable product teams to deliver AI capabilities without reinventing orchestration, governance, or runtime infrastructure
• Architect and deliver solutions for high-complexity Agile stories across multiple domains, ensuring scalability and resilience
• Mentor and guide engineers on modern AI development practices, including distributed systems, model deployment, and performance optimization
• Ensure compliance and security in AI solutions, including data privacy, responsible AI principles, and model governance
• Debug and resolve complex issues in distributed AI systems, ensuring minimal downtime and high availability
• Champion CI/CD and MLOps practices for continuous delivery of AI features and models
• Participate in hiring and talent development for the GenAI team.

Principal Software Engineer – GenAI

• Mentor a team of Customer Success Engineers and oversee technical engagements.
• Ensure successful delivery of solutions meeting customer needs and business objectives.
• Act as liaison to customer and internal leadership, managing technical escalations.
• Partner with cross-functional teams for adherence to technical standards and delivery of solutions.
• Drive operational efficiency, automation, and continuous improvement of processes and tools.
• Maintain expertise in Duck Creek products and ensure successful deployment strategies.
• Build and maintain a knowledge base of issues and best practices to drive efficiency.

Senior Customer Success Architect

Director

• The Senior Director, Intelligence leads Duck Creek Technologies’ Intelligence function, responsible for advancing analytics, insights, and data-driven decision making across the organization.
• This role oversees the development and delivery of analytics platforms, business intelligence capabilities, and operational insights that enable product, engineering, and business leaders to make informed strategic and operational decisions.
• Reporting within the Data and AI organization, the Senior Director provides leadership for teams responsible for analytics engineering, business intelligence, and insight generation.
• The role partners closely with Product, AI, Engineering, and business stakeholders to establish metrics, dashboards, and analytical frameworks that translate data into actionable intelligence.
• The Director ensures that analytics capabilities are scalable, trusted, and aligned with enterprise data and AI strategies while enabling data-informed product development and operational excellence.

Senior Director, Intelligence

• Owns the product strategy, roadmap, and execution for Duck Creek’s integration portfolio.
• Drive a unified integration strategy across the Duck Creek suite, encompassing iPaaS strategy, Anywhere Managed Integrations (AMI/AEI), API strategy, Connectors, and agentic extensibility solutions.
• Ensure integration capabilities are designed in the context of platform foundations.
• Reports to the Director of Cloud Platform Product Management and partners closely with Engineering, Architecture, Product, Customer Success, and cross-functional stakeholders.
• Define and own the product strategy and roadmap for Duck Creek’s iPaaS and integration portfolio.

Senior Product Manager – Integrations

Solutions Engineer

• Assist in defining and reviewing the technical requirements for the Duck Creek application, including security, integration, performance, quality, and operations requirements.
• Develop and configure customized software product/systems to meet client requirements.
• Build and support specialized customizations to the core asset software including conversions, interfaces, enhancements, and user interface modifications.
• Actively participate in Discovery/inception sessions and document high level requirements.
• Responsible for end-to-end software development starting from analysis to design, implementation, QA, delivery and maintenance.
• Develop custom solutions using .Net (C#), SQL Server and Micro services on the Azure platform.
• Design and develop custom API’s/Micro services.
• Leveraging AI tools and agents for design and development of custom .Net code and micro services.
• Work closely with other engineers and the Technical Architect to ensure architectural components interact to fulfill requirements and meet performance goals.
• Develop application prototypes and conduct conference room pilots to evaluate solution options.
• Customize products to customer specifications, which may include customized user interface and integrating with third party software.
• Participate in quality management reviews as outlined in the Quality Management practice to ensure adherence to all quality management plans and standards.
• Complete technical designs that are in line with the technical requirements, following the applicable design standards and ensuring those designs are functionally/technically sound and integrate with other related system components.
• Understand and share knowledge of the Duck Creek product suite and its technical components.
• Perform other related duties and activities as required.